Jobs in Canada

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Added 10 mins ago
FH
IT/Communications Engineer
Fuze HR Solutions
Toronto, ON
- Full-time
We are seeking a highly motivated and talented IT/Communications Engineer to join our Building Systems Engineering team. In this role, you will provide consulting and engineering services…
Added 12 mins ago
Senior Platform Engineer
Scotiabank
Toronto, ON
The Senior Platform Engineer will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise wide strategic initiatives.…
Added 41 mins ago
JW
Senior Software Engineer, Web3 Backend
Jobs Web3
Toronto, ON
- Full-time
As a Senior Software Engineer, you’ll architect, build, and scale the backend services, infrastructure, and data systems that support Robinhood’s next-generation crypto, web3, and wallet…
Added 1 hour ago
HA
Systems Engineer II
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
…software, and mission operations teams to deliver high-performance solutions that meet customer and mission…
Added 1 hour ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate…
Added 1 hour ago
J
Senior Land Development Engineer
JLR
Ottawa, ON
- Full-time
Managing projects, mentoring, and leading junior staff through day-to-day in developing innovative servicing solutions that meet regulatory requirements.
Added 2 hours ago
Q
Lead Engineer - Mechanical
Qualus
Vancouver, BC
- Full-time
Power Your Future with Qualus in our T&D Canada business as a Lead Engineer - Mechanical. Reporting to the Director of Engineering, this position is located in our Vancouver, BC office. If…
Added 2 hours ago
VE
Project Engineer (Water & Wastewater)
Veolia Environnement SA
Oakville, ON
- Full-time
…management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological…
Added 2 hours ago
Software Development Engineer II, Umbrella Training
Amazon
Toronto, ON
The Umbrella Training team is looking for a Software Development Engineer to join our mission-critical platform that powers training for Amazon's global fulfillment network. This unique…
Added 2 hours ago
CO
Staff Software Engineer
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Staff Software Engineer
Added 2 hours ago
MR
Senior Solutions Engineer
Metrics Recruitment
Vancouver, BC · Greater Vancouver, BC
- $115,000 to $140,000 CAD / year
- Full-time
We're helping them add a Senior Solutions Engineer to the team that sits between their bank partners, their product organization, and their delivery teams.
Added 2 hours ago
Q
Lead Engineer - Mechanical
Qualus
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Power Your Future with Qualus in our T&D Canada business as a Lead Engineer - Mechanical. Reporting to the Director of Engineering, this position is located in our Vancouver, BC office. If…
Added 2 hours ago
Senior Software Engineer, Web3 Backend
Robinhood
Toronto, ON
As a Senior Software Engineer, you’ll architect, build, and scale the backend services, infrastructure, and data systems that support Robinhood’s next-generation crypto, web3, and wallet…
Added 4 hours ago
W
Senior to Principal Instrumentation & Controls Engineer
Worley
Vancouver, BC
- Full-time
…they meet today's needs and transition to more sustainable…
Added 4 hours ago
W
Lead Instrumentation & Controls Engineer
Worley
Vancouver, BC
- Full-time
…they meet today's needs and transition to more sustainable…
Added 4 hours ago
S
Senior Structural Engineer
Sedgman
Vancouver, BC
- Full-time
Sedgman Canada Ltd is currently looking for a Senior Structural Engineer to join our team in Vancouver, B.C. He/she will be responsible for leading and providing technical support on…
Added 4 hours ago
W
Lead Instrumentation & Controls Engineer
Worley
Calgary, AB
- Full-time
…they meet today's needs and transition to more sustainable…
Added 4 hours ago
W
Lead Instrumentation & Controls Engineer
Worley
AB · Edmonton, AB
- Full-time
…they meet today's needs and transition to more sustainable…
Added 4 hours ago
UO
Solar Projects Engineer Intern
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Internship
y Intern - Solar Projects Engineer- Intern - Solar Projects Engineer Job Details | Dominion Energy
Added 4 hours ago
W
Senior to Principal Instrumentation & Controls Engineer
Worley
AB · Edmonton, AB
- Full-time
…they meet today's needs and transition to more sustainable…
Added 4 hours ago
W
Senior to Principal Instrumentation & Controls Engineer
Worley
Calgary, AB
- Full-time
…they meet today's needs and transition to more sustainable…
Added 4 hours ago
C
Electrical Project Engineer
CIMA+
Vancouver, BC
- $92,800 to $127,600 CAD / year
- Full-time
…buildings. We are committed to providing the most cost-effective solutions to engineering challenges and offer a diverse range of projects from the initial planning stages to design and…
Added 4 hours ago
GV
GIS Field Engineer Supervisor – North America (INGÉNIEUR - SUPERVISEUR DE CHANTIER)
GE Vernova
La Prairie, QC
- Full-time
GE Vernova is looking for a GIS Field Engineer / Supervisor to lead the installation, supervision, testing, and engineering oversight of Gas Insulated Switchgear (GIS) systems across…
Added 4 hours ago
C
Electrical Project Engineer
CIMA+
Vancouver, BC
- $92,800 to $127,600 CAD / year
- Full-time
…buildings. We are committed to providing the most cost-effective solutions to engineering challenges and offer a diverse range of projects from the initial planning stages to design and…
Added 5 hours ago
K
Application Engineer - AMR
KUKA
Mississauga, ON
- Full-time
Application Engineer providing technical expertise and engineering support for KUKA Robotics' internal and external stakeholders in autonomous mobile robot (AMR) technology.…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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