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Added 10 mins ago
H
Payroll Benefits Specialist
Hays
Calgary, AB
- Full-time
Partner closely with HR, Finance, payroll vendors, and external service providers to ensure seamless payroll and benefits administration across North America.
Added 10 mins ago
NS
Junior Account Manager- Retail
NLI Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
NLI Solutions is Canada’s leading B2B distribution, marketing, and sales partner, supporting brands across retail, telecommunications, and loyalty programs. The company specializes in…
Added 10 mins ago
RH
Regulatory Compliance Analyst (2LOD)
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $35 to $45 CAD / hour
- Contract
Partner with business leaders, legal, risk, and audit teams to support ongoing compliance and governance initiatives.
Added 10 mins ago
NS
Senior Account Manager-Loyalty & Incentives
NLI Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Success in this role means becoming a trusted partner to your clients rather than simply processing their requests. You understand their business, anticipate their needs and consistently…
Added 10 mins ago
ZT
Senior Electrical Engineer
Zebra Technologies
Mississauga, ON
- Full-time
Cross-Functional Leadership: Partner closely with mechanical, software, and RF engineering teams to resolve platform-level system constraints and ensure Design for Manufacturability (DFM).
Added 10 mins ago
TC
Engineering
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest…
Added 10 mins ago
RE
Technical Project Manager
Randstad Enterprise
Montreal, QC
- Contract
Partner with Product, Technology, Search/AI, Communications and other stakeholders to shape business requirements, success criteria and practical approaches.
Added 10 mins ago
TC
Salesforce Communications Cloud Developer
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest…
Added 10 mins ago
ON
Gestionnaire adjoint/Assistant Manager - Carrefour Angrignon
Old Navy
Montreal, QC
- Full-time
Adapt team priorities to respond to customer and business partner needs
Added 10 mins ago
LN
Junior Human Resources Business Partner
Lambert Nemec Group
Winnipeg, MB
- Full-time
…organization to recruit for a Junior Human Resources Business Partner. This role is ideal for a relationship-driven HR professional who enjoys working directly with leaders and employees to…
Added 11 mins ago
People, Health & Safety Specialist
Bayshore
Markham, ON
Partner with the Health and Safety Director to ensure alignment on corporate health and safety initiatives, reporting, and compliance standards
Added 11 mins ago
TF
Human Resources Business Partner
TForce Freight
Calgary, AB
- Full-time
Partner with directors and manager to develop and implement HR strategies aligned with business and operational priorities, and ensuring alignment with TFI International initiatives.
Added 11 mins ago
Senior Manager Data and Insights
Scotiabank
Montreal, QC
…with the Director, Strategy and Execution Quebec, you will partner closely with key stakeholders to deliver reliable business insights and shape the direction of Grow…
Added 11 mins ago
RC
Senior Manager, Human Resources - North America Commercial Teams (18-month Contract Role)
Revlon Corporate
Mississauga, ON
- $130,000 to $140,000 CAD / year
We are seeking a dynamic, strategic, and execution-focused HR Business Partner to support the Canada & US Sales/Commercial organization while partnering closely with leaders across the…
Added 11 mins ago
Client Relationship Manager
The Canada Life Assurance Company
Vancouver, BC
…portfolio of Workplace Retirement clients. Acting as a trusted partner to plan sponsors, advisors, and key stakeholders, you will deliver proactive service, provide consultative support,…
Added 11 mins ago
Lead Client Partner, Financial Services
Pinterest
Toronto, ON
At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that.…
Added 11 mins ago
Production Associate - Utility III
Cintas
Mississauga, ON
Added 28 mins ago
YO
Registered Early Childhood Educator
YMCA of Greater Toronto
Orangeville, ON
- Full-time
Be a creative play partner who is actively engaged with the children and makes learning fun
Added 28 mins ago
M
Junior Shipper - Receiver
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
Building the space between proven and possible, MDA Space (TSX:MDA) is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with…
Added 28 mins ago
OH
Practice Assistant, Privacy
Osler, Hoskin & Harcourt LLP
Toronto, ON
- Full-time
As the senior legal administrative support for the Partner's practice, this role requires exceptional judgment, discretion, professionalism and initiative to anticipate needs, manage…
Added 28 mins ago
OH
Legal Assistant, Privacy (18-Month Contract)
Osler, Hoskin & Harcourt LLP
Toronto, ON
- Full-time
Extensive experience supporting a Partner’s practice and maintaining a high level of discretion and confidentiality at all times
Added 28 mins ago
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Senior Electrical Engineer
AECOM
Kitchener, ON
- $110,000 to $130,000 CAD / year
- Full-time
…environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project…
Added 28 mins ago
EC
Future Leaders Program – Management Trainee
EMCO Corporation
Moncton, NB · London, Ontario
- Full-time
…perspectives, and ideas make us a stronger organization and better partner to our…
Added 28 mins ago
D
Manager, Indigenous Employment
Dexterra
Edmonton, AB · Thunder Bay, Ontario
- Full-time
Partner with Recruitment and Operations to align outreach with workforce requirements, project needs and employment commitments.
Added 28 mins ago
D
Manager, Indigenous Employment
Dexterra
Mississauga, ON · Thunder Bay, Ontario
- $80,000 to $100,000 CAD / year
- Full-time
Partner with Recruitment and Operations to align outreach with workforce requirements, project needs and employment commitments.

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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