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Added 13 mins ago
P
Senior Product Manager, Digital Assets Squad
Purpose
Toronto, ON
- Full-time
Winning Through Individual and Collective Growth – You invest in your own development and actively contribute to the growth of every engineer around you.
Added 13 mins ago
P
Senior Product Manager, Fund Management
Purpose
Toronto, ON
- Full-time
…across more than 100 funds. You will replace manual, end-of-process checks with automated assertions that catch issues at the source. This is the number regulators, auditors, and clients…
Added 13 mins ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
The service team is currently seeking a Mechanical engineer/designer to specialize in resolving service issues.
Added 13 mins ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 13 mins ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Strong understanding of injection molding systems, including machine technology, mold design, hot runner systems, and process optimization principles.
Added 13 mins ago
EM
Electrical Instrumentation & Controls Engineer | Natural Gas
EMB Management Ltd.
Burnaby, BC
- $100,000 to $125,000 CAD / year
- Full-time
Electrical, Instrumentation & Controls (EIC) Engineer (P.Eng.)
Added 14 mins ago
A
Information Technology - Lead Analytics Engineer, Analytics Engineering Excellence
Aritzia
Vancouver, BC
- Full-time
…analysis, reporting, and data science. As the Lead Analytics Engineer, you will play a pivotal role in designing and maintaining data models, applying data modeling expertise, and enabling…
Added 14 mins ago
Environmental Engineer or Scientist
GHD Group Pty Ltd
Calgary, AB
We are currently seeking an Intermediate Environmental Engineer/Scientist (Field work) to join our team in Calgary Alberta.
Added 14 mins ago
Engineer, Capital Projects
Trans Mountain
Edmonton, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Engineer in the Capital Projects team. In this position, you will play a key…
Added 14 mins ago
GM
Senior Software Developer - Virtualization and SIL Integration
General Motors
Markham, ON
- Full-time
As part of the application process, Artificial Intelligence will be used in the hiring process for this role
Added 29 mins ago
AM
Systems Design Engineer (New Grad)
Advanced Micro Devices, Inc
Markham, ON
- Full-time
…are looking for a driven, analytically-minded Systems Design Engineer to join AMD's DGPU LSE team - a cutting-edge leadership group working on industry-leading discrete Graphics Processing…
Added 29 mins ago
MB
Reliability Engineer / Project Engineer
Martin Brower
New Westminster, BC
- Full-time
Primary role of the Reliability/ Project Engineer is to identify, manage, improve equipment run time and preventative maintenance program. At the same time, the role requires hands-on work…
Added 29 mins ago
NS
Leading Power Engineer
Nova Scotia Power
Port Hawkesbury, NS
- Full-time
We are currently looking for a Leading Power Engineer to join our Power Production team in a permanent position. Reporting to the Shift Supervisor, you will be responsible for directing and…
Added 29 mins ago
S
Principal Research Scientist
ServiceNow
Montreal, QC
- Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 29 mins ago
O
Plant Engineer
O-I
Brampton, ON
- $120,000 to $160,000 CAD / year
- Full-time
The Plant Engineer is accountable for managing the maintenance of the plant’s production equipment, furnace, electrical systems, building, and grounds. The Plant Engineer also ensures the…
Added 39 mins ago
PC
Civil/Structural Project Engineer (Mining sector)
Phase Consulting
ON · Ontario, Canada
- Contract
SENIOR-INTERMEDIATE CIVIL/STRUCTURAL PROJECT ENGINEER
Added 44 mins ago
A
IT Business Analyst
AtkinsRéalis
Montreal, QC
- Full-time
…solutions. You will assist in identifying opportunities for process improvement and help develop functional specifications and documentation. The successful candidate will collaborate with…
Added 44 mins ago
Sr Mechanical Engineer
North American Rail Solutions
Calgary, AB
Our team is looking for a full-time Senior Mechanical Engineer who is driven to deliver their best work every day and are committed to working collaboratively to achieve shared goals. If…
Added 44 mins ago
UO
Assistant Professor or Associate Professor in Computer Engineering
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
Hold, or be eligible to obtain registration as a Professional Engineer (P.Eng.) or Limited Licence with Engineers and Geoscientists British Columbia (EGBC) within five years of appointment.…
Added 44 mins ago
T
Quality Engineer I
TD
Toronto, ON
- Full-time
Perform hands on testing activities: test creation and/or process support within a given functional area to support the delivery of quality solutions by automating tests and/or…
Added 44 mins ago
SE
Contact Engineer
Suncor Energy
Fort McMurray, AB · Firebag
- Full-time
We are seeking a Contact Engineer to support safe, reliable, and efficient plant operations. This role works closely with operations to monitor performance, troubleshoot process issues,…
Added 44 mins ago
AM
Civil Engineering Designer
Aplin Martin
Vancouver, BC
- Full-time
Coordinate design with consultant team including but not limited to: architect, landscape architect, mechanical engineer, electrical engineer, traffic consultant, hydrogeologist, and…
Added 1 hour ago
A
Canada Renewable Energy Engineering Leader
Arup
Toronto, ON
- Full-time
While broad capability across renewable technologies is essential, strong experience delivering owner’s engineer and/or detailed design for renewable energy projects is a core requirement,…
Added 1 hour ago
CG
Martech/ Growth Engineer
Credit Genie
Toronto, ON
- Full-time
We’re looking for a MarTech / Growth Engineer to sit at the intersection of Marketing, Engineering, Data, Product, and Operations.
Added 1 hour ago
P
Associate Portfolio Manager, Credit Investing
Purpose
Toronto, ON
- Full-time
…being reshaped by data, technology and AI-driven investment process advancements and accelerating market complexity. The investor who thrives here combines deep fundamental skill with the…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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