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Added 2 mins ago
C
Electrical Engineer / System Integrator
Canal
ON · Ontario, Canada
- Full-time
…Engineers / System Integrators will contribute to continuous quality improvement initiatives and the documentation of processes and practices to ensure standardization and quality control.…
Added 5 mins ago
FM
Quality Process Engineer- VRT Lead
Ford Motor Company
Oakville, ON
- Full-time
Ensure quality control management updates for subsystem are maintained and adjusted as outcome of External / Internal Indicator. Manage Heat maps for the subsystem to ensure all critical…
Added 18 mins ago
P&
Ingenieur(e) de projets / Project Engineer
Pratt & Whitney
Longueuil, QC
- Full-time
Added 18 mins ago
KE
Project Engineer / Project Manager
Keystone Environmental
Burnaby, BC
- $100,000 to $130,000 CAD / year
- Full-time
As our company continues to grow, we are looking for an experienced Project Engineer / Project Manager to join our Engineering Department in Burnaby, BC.
Added 18 mins ago
CS
Quality Engineer
Cooper Standard
Stratford, ON
- Full-time
We currently have an opening for a Quality Engineer for our Stratford Sealing operations, located at 703 Douro St, Stratford, Ontario. This position offers a competitive salary of…
Added 18 mins ago
A
Structural Engineer
Aplin
Squamish, BC
- $110,000 to $140,000 CAD / year
- Full-time
Position Summary The Structural Engineer is responsible for delivering safe, efficient, and high-quality structural designs for projects and products.
Added 18 mins ago
SC
Spécialiste Conformité Electronique & Tests (Senior)
SII Canada
Montreal, QC
- Full-time
The successful candidate works closely with engineering, quality, manufacturing, health and safety, and supplier teams to ensure that all applicable requirements are met throughout the…
Added 19 mins ago
S
Senior Software Engineer, Platform & Infrastructure
Spellbook
Canada
- Full-time
Spellbook is seeking a generalist Platform and Infrastructure Engineer to join our team. In this role, you'll work across our entire technical stack - from infrastructure (AWS, MongoDB,…
Added 19 mins ago
PF
Full Stack Engineer
PEOPLE FORCE CONSULTING INC
Quebec, QC
- Contract
Collaborate with business analysts, product owners, QA teams, and architects to deliver high-quality solutions.
Added 19 mins ago
ME
Controls Engineer - 14403
MEDA Engineering & Technical Services
Windsor, ON
- Contract
We are currently recruiting for an experienced Controls Engineer to support automation, robotics and production equipment within a high-volume automotive manufacturing client.
Added 33 mins ago
H
Senior Data Engineer
HCLTech
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are seeking a hands-on Senior Data Engineer to lead the development, support, and continuous improvement of our Azure-based data platform. This role combines data engineering, platform…
Added 33 mins ago
AO
Electrical Engineer
AML Oceanographic Ltd.
Saanichton, BC
- $87,500 to $104,000 CAD / year
- Full-time
Owns First-Pass Design Quality: Do my designs pass stage gates with minimal modification?
Added 33 mins ago
AO
Electrical Engineer
AML Oceanographic Ltd.
Dartmouth, NS
- $87,500 to $104,000 CAD / year
- Full-time
Owns First-Pass Design Quality: Do my designs pass stage gates with minimal modification?
Added 1 hour ago
JS
Technical Engineer
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
Reporting to the Technical Director, the Technical Engineer is responsible for independently reviewing, validating, and approving technical outputs to ensure accuracy, manufacturability,…
Added 1 hour ago
ZC
Automation Engineer
Zurich Canada
Toronto, ON
- Full-time
Zurich Canada is currently looking for an Entry-Level Automation Engineer to join our technology team. This is an exciting opportunity for an early-career technology professional who is…
Added 1 hour ago
AT
Process Engineer (medical device)
APTYX Trenton
Trenton, ON
- Full-time
…expectations of all products manufactured at Aptyx. The Process Engineer participates in and improves overall efficiency, quality, productivity, and cost of existing processes, as well as…
Added 1 hour ago
II
Software Engineer
Intouch Insight
Ottawa, ON
- Full-time
Participate in code reviews and help your team deliver high-quality software, holding AI-assisted changes to the same standard as any other code
Added 1 hour ago
GM
Senior Software Developer
General Motors
Markham, ON · Oshawa, ON
- Full-time
This role is for a hands-on senior engineer who can design, implement, test, deploy, and operate reliable backend systems at production scale. The developer will contribute across REST…
Added 1 hour ago
E
iOS Engineer - SE3
eBay
Toronto, ON
- Full-time
As an iOS Software Engineer on the Native Focused Category team, you'll contribute to building and improving features within eBay's core iOS application. You'll work primarily with Swift…
Added 1 hour ago
Spécialiste en Ingénierie Mécanique - Centre de Données, Mechanical Engineering Specialist – Data Centers, Data Center Field Engineering
Amazon
Varennes, QC
…support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and…
Added 1 hour ago
TH
AI Engineer | Full time | AI Innovations
Trillium Health Partners
ON · ON, Canada
- Full-time
…better future. Our mission begins with delivering the highest quality care through continuous improvement, while partnering to create a more seamless health…
Added 1 hour ago
IR
Metallurgical Tech. 185331UO
Ivaco Rolling Mills
L'Orignal, ON
- Full-time
Reporting to the Quality Manager, as a Metallurgical Technologist, you review and approve wire rod for releases to customers based on evaluation of own test results, tests from other QA…
Added 1 hour ago
C-
Senior Electrical Designer
CRWS - Canadian Railway Services
Montreal, QC
- Full-time
…safety-critical environment where execution discipline and quality are non-negotiable, and people are central to everything we…
Added 1 hour ago
JW
Senior Software Engineer, Web3 Backend
Jobs Web3
Toronto, ON
- Full-time
As a Senior Software Engineer, you’ll architect, build, and scale the backend services, infrastructure, and data systems that support Robinhood’s next-generation crypto, web3, and wallet…
Added 1 hour ago
JS
Technical Engineer
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
Reporting to the Technical Director, the Technical Engineer is responsible for independently reviewing, validating, and approving technical outputs to ensure accuracy, manufacturability,…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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