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Added 4 mins ago
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Regional Quality Head – International West
Church & Dwight Co., Inc.
Mississauga, ON
- Full-time
As the senior quality leader for the region, you will establish and execute a unified quality and compliance strategy that drives consistency, scalability, risk mitigation, and operational…
Added 4 mins ago
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Managing Director, Head of Financial Engineering
BMO
Toronto, ON · FCP
- Full-time
The incumbent will lead a team of quantitative, analytics and engineering professionals while acting as a senior advisor to business leaders on data, analytics, investment technology and…
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Strategic Sourcing Manager
BMO
Toronto, ON · YNG
- Full-time
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Financial Analyst, Valuations & Modelling - London - Fall 2026
BDO
London, ON
- Full-time
Financial Instruments: Assist in preparing valuations of financial instruments including stocks, bonds, derivatives, employee stock options, senior debt, and other complex securities.
Added 4 mins ago
Senior Customer Care Operations Specialist - Property Claims
Aviva
Markham, ON · Oakville, ON
Our Property Claims team is on the hunt for a Senior Customer Care Operations Specialist – empathic, motivated and customer focused individuals. If you enjoy working in a fast-paced…
Added 4 mins ago
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Quantitative Pharmacoepidemiologist
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
The quantitative pharmacoepidemiologist role will report to the Senior Director, Safety Epidemiology and is a pivotal scientific role within Global Patient Safety, accountable for…
Added 4 mins ago
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Principal, Client Portfolio Strategy and Governance
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
IMCO’s Client Portfolio Management (CPM) Committee is a cross-functional forum with membership comprised of senior client-facing, investment and risk leaders. It is co-chaired by the Chief…
Added 19 mins ago
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Vice President & Managing Director, Canada Sales
HP
Mississauga, ON
- Full-time
…America Commercial Organization, they will report directly to the Senior Vice President and Managing Director, North America and take full ownership of all sales related activities in…
Added 19 mins ago
Senior Manager, Development
Scotiabank
Toronto, ON
The Senior Manager, Development – Data Engineering will provide strategic and hands‑on leadership within Scotiabank’s Data & AI Technology team. This role is accountable for leading and…
Added 19 mins ago
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Data Engineering Lead
Definity Insurance Company
Toronto, ON
- Full-time
…and high-quality data products and pipelines. The Lead is a senior technical authority who advances engineering excellence by strengthening CI/CD, automation, and modern data engineering…
Added 19 mins ago
Software Developer, Subsurface Applications (Associate - Senior) Landmark
Halliburton
Calgary, AB
…candidates may be eligible for roles ranging from Associate Software Developer, Subsurface Applications to Software Developer, Subsurface Applications or Senior Software Developer,…
Added 19 mins ago
T&
Senior Project Manager
Turner & Townsend
Halifax, NS
- Full-time
As a Senior Project Manager, you will be involved in:
Added 34 mins ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
…work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate…
Added 34 mins ago
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Software Development Manager
Benevity
Remote, Canada
- Full-time
- Remote
…cloud infrastructure. Our teams are fungible: they work on developer experience (DevX) and SDLC improvements as well as core business capabilities, including financial services and…
Added 34 mins ago
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Software Development Manager
Benevity
Remote, Canada
- $137,800 to $179,080 CAD / year
- Full-time
- Remote
…cloud infrastructure. Our teams are fungible: they work on developer experience (DevX) and SDLC improvements as well as core business capabilities, including financial services and…
Added 34 mins ago
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Enterprise Account Executive
Airbyte
Remote, Canada
- $290,000 to $350,000 CAD / year
- Full-time
- Remote
…stakeholders ranging from data engineers and architects to senior business and technology…
Added 34 mins ago
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Junior AI-Accelerated Developer
Spare
Remote, Canada
- $70,000 to $101,000 CAD / year
- Full-time
- Remote
We are looking for a Junior AI-Accelerated Developer to help us dramatically increase engineering velocity by partnering closely with our COO and engineering team. This role is ideal for an…
Added 47 mins ago
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Technical Marketing & Partnerships Specialist
MistyWest
Vancouver, BC
- $75,000 to $95,000 CAD / year
- Full-time
This role can grow into Senior Marketing & Partnerships Manager. That means owning sponsorships and broader marketing strategy, leading SDRs and other lead-gen resources, and eventually…
Added 47 mins ago
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Coordinator, Training, Mine Operations
Glencore
Sparwood, BC
- $108,000 to $128,000 CAD / year
- Full-time
Reporting to the Senior Lead, Training & Development Mine Operations, the Coordinator, Training, Mine Operations is responsible for coordinating, developing, and delivering training…
Added 47 mins ago
GL
Senior Manager, R&D Capabilities and Excellence
Gay Lea Foods
Hamilton, ON
- Contract
The Senior Manager, R&D Capabilities and Excellence plays a pivotal role in shaping how the R&D organization operates, grows, and delivers results. This role strengthens foundational…
Added 47 mins ago
IC
Senior Accountant- EN
IAMGOLD Corporation
Toronto, ON
- Full-time
IAMGOLD is seeking a detail-oriented and collaborative Senior Accountant to support our corporate accounting and financial reporting activities based in our Toronto office. Reporting to the…
Added 47 mins ago
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Senior Associate - Family Law
Anthony Family Law
Vaughan, ON
- Full-time
Added 48 mins ago
Data Privacy and Ethics Lead
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS · Mississauga, ON
Added 48 mins ago
Animal Flow Coordinator
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Vancouver, BC
Reporting to the Senior Manager, Animal Triage & Flow, the Animal Flow Coordinator (AFC) works collaboratively with all relevant stakeholders to coordinate and consult on issues as they…
Added 48 mins ago
BA
Indigenous Independent Living Coordinator
Barrie Area Native Advisory Circle
Midland, ON
- Full-time
- Temporary
BANAC offers many innovative programs and services including Aging Well Senior Supports, Bebminot Family Wellness, the Biinoojinsauk Child Care Centre, Maapii Enjii Zaagi Gaazwad and the…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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