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Added 52 mins ago
SI
Senior Cryptographic Protocol Engineer
SuperQubit Inc.
Markham, ON
- Full-time
Job Title: Senior Cryptographic Protocol Engineer
Added 1 hour ago
Senior Platform Engineer
Scotiabank
Toronto, ON
The Senior Platform Engineer will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise wide strategic initiatives.…
Added 3 hours ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
…and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship…
Added 4 hours ago
A
Senior Verification Engineer - Security
Arm
Toronto, ON
- Full-time
As a creative problem solving Security and Embedded Processor Verification Engineer, you will be part of a team that will define and realize the Hardware Security IP and Subsystem. We will…
Added 4 hours ago
F
Senior Machine Learning Engineer
Fusemachines
Remote, Canada
- Contract
- Remote
We’re hiring a Senior Machine Learning Engineer to architect, build, and deploy high-performance machine learning systems that power technology stack. You will work across the entire ML…
Added 5 hours ago
RS
Principal Software Engineer- RMJ (AI Accelerated)
Redwood Software
ON
- $150,000 to $170,000 CAD / year
As a Principal Software Engineer, you will be a senior technical leader and strategic influencer shaping Redwood’s RunMyJobs platform. You will drive high-impact technical decisions, own…
Added 6 hours ago
K
Application Engineer - AMR
KUKA
Mississauga, ON
- Full-time
Senior Application Engineer (~10+ years experience)
Added 8 hours ago
JT
Technical Program Manager
Jobility Talent Solutions
Toronto, ON
- Contract
Strong communication skills, with experience presenting to and influencing senior stakeholders across business and technology.
Added 9 hours ago
RB
Senior Director, Program Delivery
Royal Bank of Canada
Toronto, ON
- Full-time
As a member of RBC Borealis AI, reporting to the VP, Solutions Engineering & Delivery, the Senior Director, Program Delivery will lead the strategic planning, execution, and governance of…
Added 11 hours ago
Y
Application Engineer_ High Content Imaging & Analysis (HCA)
Yokogawa
NB · Chiasson Office, NB
- Full-time
Yokogawa India is seeking a highly skilled and driven Senior Application Specialist to lead application support, scientific collaboration, and technical pre-sales/post-sales initiatives for…
Added 13 hours ago
SH
Applied AI Software Engineer
SE Health
Markham, ON
- Full-time
The Applied AI Software Engineer is a hands-on technical role responsible for designing, building, testing, deploying, and supporting secure, reliable artificial intelligence solutions…
Added 18 hours ago
M
Senior software engineer: Applied AI
Morningstar
Toronto, ON
- Full-time
We are seeking a Senior Software Engineer to build the applied systems that bring AI capabilities into production: the data pipelines, LLM integrations, agentic workflows, tool interfaces,…
Added 18 hours ago
M
Senior Software Engineer- Applied AI
Morningstar
Toronto, ON
- Full-time
We are seeking a Senior Software Engineer to build the applied systems that bring AI capabilities into production: the data pipelines, LLM integrations, agentic workflows, tool interfaces,…
Added 19 hours ago
SD
Senior Director, Pharmacy Experience and Transformation
Shoppers Drug Mart
Toronto, ON
- Full-time
Reporting to the VP, Pharmacy Operations, Clinical Excellence and Transformation, the Senior Director, Pharmacy Experience and Transformation will lead the strategy and execution of…
Added 23 hours ago
TI
2027 Accelerated Development Program - BrainBox AI
Trane Italia
Montreal, QC
- Full-time
Added 23 hours ago
TI
Senior HVAC Engineer
Trane Italia
Montreal, QC
- Full-time
…truly autonomous buildings. We’re looking for a Mechanical Engineer who brings deep knowledge of HVAC system design, commissioning, and field implementation - someone who understands how…
Added 23 hours ago
SM
ML Engineer, Trust & Safety [Hapiko]
Spin Master Ltd
Toronto, ON
- Full-time
…Hapiko is a Spin Master company, which means we pair our small, senior engineering team with the reach of one of the world's largest toy companies to pioneer the future of…
Added 23 hours ago
ZT
Android Framework/Core OS Software Engineer, Senior
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
The Engineering Customer Response Team (ECRT) is seeking a Senior Software Engineer to provide world-class technical support to global enterprise customers for the Android Operating System,…
Added 23 hours ago
BI
Staff Machine Learning / Operations Research Engineer
Burq, Inc.
Remote, Canada
- Full-time
- Remote
9+ years in applied ML or ML engineering, including multiple years operating at the senior or staff level, with models shipped to and maintained in production
Added 1 day ago
AM
Customs & Trade Compliance Analyst
Array Marketing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Sephora, L’Oréal, Coty, PUIG, Amazon, and many others to design, engineer, manufacture, and deliver bespoke retail environments that bring their brands to…
Added 1 day ago
I
Data Engineer
InfoFarm
Engineer, BC
- Full-time
We are looking for a Data Engineer to help design, build, and maintain modern data platforms that power data-driven decision-making. You’ll work closely with senior engineers and business…
Added 1 day ago
SS
Project Estimator (Residential)
Summit Search Group
Winnipeg, MB
- Full-time
Added 1 day ago
P
Senior Applied AI Developer
Plusgrade
Montreal, QC
- Full-time
Added 1 day ago
D
Senior DevOps Engineer - Healix
Deloitte
Toronto, ON
- Full-time
We are hiring a Senior DevOps Engineer to own and evolve our cloud platform on AWS, grounded in infrastructure as code, secure multi-account patterns, and reliable delivery. You will shape…
Added 1 day ago
SM
Trust & Safety Engineer - Hapiko
Spin Master Ltd
Toronto, ON
- Full-time
…Hapiko is a Spin Master company, which means we pair our small, senior engineering team with the reach of one of the world's largest toy companies to pioneer the future of…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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