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Added 29 mins ago
ENGINEER
City of Toronto
Toronto, ON
The first five program areas are led by a Senior Engineer, and the last is led by a Source Water Protection Advisor. As an Engineer in PIE, you will report to a Senior Engineer. Two (2)…
Added 1 hour ago
MR
Staff Site Reliability Engineer/ Azure
Motion Recruitment
Toronto, ON
- Full-time
As a Staff Site Reliability Engineer, you'll have the opportunity to take real ownership of platform reliability, shape the future of infrastructure strategy, and help build resilient…
Added 1 hour ago
DO
Senior Development Engineer
District of North Vancouver
Vancouver, BC
- Full-time
As a senior member of the Development Engineering team, you will apply your technical expertise, professional judgment and leadership skills to manage and provide professional engineering…
Added 2 hours ago
W
Graduate Technical Consultant, Water Engineer
Worley
Markham, ON
- Full-time
The Graduate Technical Consultant I, Water Engineer-in-Training, supports the delivery of high-quality water and wastewater treatment consulting services for industrial clients. Working as…
Added 2 hours ago
W
Technical Consultant II, Water Engineer
Worley
Calgary, AB · Vancouver, BC
- Full-time
The Technical Consultant I, Water Engineer, supports the delivery of high-quality water and wastewater treatment consulting services for industrial clients. Working as part of…
Added 2 hours ago
B&
Assistant Transmission Engineer - Transmission & Distribution (Toronto)
Burns & McDonnell
Toronto, ON
- Full-time
The Assistant Transmission Engineer will work under the supervision of a licensed professional engineer to assist project teams to create world class designs for new projects, alterations…
Added 2 hours ago
W
Intermediate Environmental Scientist, Engineer-in-Training or Technologist
Worley
Calgary, AB
- Full-time
As an Intermediate Environmental Scientist, Engineer-in-Training, or Technologist, you will play a key role in delivering contaminated site assessment, remediation, reclamation, and…
Added 2 hours ago
W
Senior Environmental Scientist / Engineer / Technologist
Worley
Calgary, AB
- Full-time
As a Senior Environmental Scientist / Engineer / Technologist, you will play a key role in leading contaminated site assessment and remediation programs across Alberta. This role blends…
Added 2 hours ago
FT
Senior Network Engineer
Franklin Templeton
Toronto, ON
- Full-time
The Communication Services team delivers secure, reliable data & voice connectivity across Franklin Templeton’s global enterprise. In this 24/7 environment, you will work with modern…
Added 3 hours ago
W
Senior Technical Consultant
Worley
Calgary, AB · Edmonton, AB
- Full-time
…procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we…
Added 3 hours ago
M
Senior Software Engineer - Backend
Microsoft
Vancouver, BC
- Full-time
This role owns core architectural and technical evolution of the platform, focusing on modernization, performance, scalability, experimentation infrastructure, and operational excellence.…
Added 3 hours ago
I
Software Engineer
Insight
Remote, Canada
- Full-time
- Remote
We are seeking a highly skilled and experienced Software Engineer to join Insight's Application Development department. This is a department role rather than a position on a single customer…
Added 3 hours ago
N
Senior Software Engineer, NeMo Helix Core Platform
NVIDIA
Toronto, ON
- Full-time
We are looking for a Senior Software Engineer to help build NeMo Helix, NVIDIA’s product for developing, evaluating, deploying, and operating AI systems at scale. This role is for a senior…
Added 3 hours ago
S
Platform Solution Architect /Architecte de solutions de plateforme (Montreal/Toronto)
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We’re looking for a Senior Platform Engineer to join a North America-based team focused on delivering secure, scalable automation and cloud platforms. This role is about enabling teams to…
Added 3 hours ago
AM
Senior Firmware Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
We are looking for an experienced and passionate Firmware Engineer to join the NBIO team and drive HW/FW co-development for IP sub-systems. In this role, you will collaborate with hardware,…
Added 4 hours ago
CT
Senior Network & Security Engineer
Charter Telecom
Burnaby, BC · Vancouver, British Columbia
- Full-time
We are seeking an experienced Senior Network & Security Engineer to design, implement, and support enterprise networks for clients. You will lead network projects from design through…
Added 4 hours ago
CT
Senior Network & Security Engineer
Charter Telecom
Calgary, AB
- Full-time
We are seeking an experienced Senior Network & Security Engineer to design, implement, and support enterprise networks for clients. You will lead network projects from design through…
Added 4 hours ago
B
Intern, Developer (Winter 2027)
Bombardier
Mississauga, ON
- $17.95 to $31 CAD / hour
- Volunteer
Prepare governance materials, technical documentation, and project updates for operational improvement projects reviewed by senior management.
Added 4 hours ago
Senior Software Engineer - Accounting & Ledger Systems
BitGo
Toronto, ON
BitGo is looking for a Senior Software Engineer to help build and evolve the ledger systems behind our clients' balances, trading positions, and financial reporting. You'll work at the…
Added 4 hours ago
W
Senior Environmental Scientist / Engineer / Technologist
Worley
AB · Edmonton, AB
- Full-time
As a Senior Environmental Scientist / Engineer / Technologist, you will play a key role in leading contaminated site assessment and remediation programs across Alberta. This role blends…
Added 4 hours ago
W
Intermediate Environmental Scientist, Engineer-in-Training or Technologist
Worley
AB · Edmonton, AB
- Full-time
As an Intermediate Environmental Scientist, Engineer-in-Training, or Technologist, you will play a key role in delivering contaminated site assessment, remediation, reclamation, and…
Added 5 hours ago
SO
Senior Software Engineer, Dentrix Ascend
Software of Excellence
Surrey, BC
- Full-time
We are looking for a Senior Software Engineer to join our True North team and help build and evolve Dentrix Ascend for the US market.
Added 5 hours ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Toronto, ON
- Full-time
…Engineers who will guide and challenge you as you develop your technical and problem-solving skills. You will gain hands-on experience with enterprise AI tools, learn how transformation…
Added 5 hours ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Vancouver, BC
- Full-time
…Engineers who will guide and challenge you as you develop your technical and problem-solving skills. You will gain hands-on experience with enterprise AI tools, learn how transformation…
Added 5 hours ago
CT
Senior Network & Security Engineer
Charter Telecom
Victoria, BC
- Full-time
We are seeking an experienced Senior Network & Security Engineer to design, implement, and support enterprise networks for clients. You will lead network projects from design through…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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