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Added 3 mins ago
US
Personal Vehicle Driver
UPS Supply Chain Solutions
Moncton, NB · CA - MONCTON HUB (NBDIP)
- Part-time
Are you a hardworking, fast-learner, offering superior customer service skills that would like to deliver packages that matter? We want you to join our team. We are hiring personal delivery…
Added 3 mins ago
CA
Hiring Event: Derrick Chrylser Dodge Jeep RAM FIAT - Now Hiring Various Roles - Sales Manager, Parts Delivery Driver, Product Specialist, Automotive Service Technician and Much More!!
Capital Auto Mall
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
…customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we…
Added 3 mins ago
TC
District Sales Manager
TopBuild Corp.
Calgary, AB
- Full-time
…effective territory management; however, it is the exemplary service to our customers that makes our Outside Sales Representatives champions within our…
Added 3 mins ago
S
Parts & Services Sales Representative
Sandvik
Calgary, AB · Leduc, AB · Prince George, BC · Surrey, BC · Vancouver, BC · BC · Winnipeg, MB · Barwick, ON · Red Lake, ON · Saskatoon, SK · British Columbia
- Full-time
Sandvik Mining is seeking a PSSR focused on Rotary Drills to grow aftermarket parts and service sales within an assigned customer base. You will build customer relationships, identify…
Added 4 mins ago
OD
Class 1 truck driver
OSUN DELIVERIES LTD
Nanaimo, BC
- From $40 CAD / hour
- Full-time
- On-site
Record cargo information, hours of service, distance travelled and fuel consumption
Added 6 mins ago
SC
Siding installer
Sandstorm Construction
Ryley, AB
- From $30 CAD / hour
- Full-time
- On-site
Repair and service exterior prefabricated products
Added 12 mins ago
JR
Administrative assistant
Jack R. Bowerman, CPA - Professional Corporation
Nepean, ON
- $22 to $30 CAD / hour
- Full-time
- On-site
Greet people and direct them to contacts or service areas
Added 13 mins ago
PF
Driver, courier service
Perry Food Limited
Halifax, NS
- $21.5 to $23.5 CAD / hour
- Full-time
Added 17 mins ago
PG
truck driver
Primeline Group
Edmonton, AB
- Full-time
Record cargo information, hours of service, distance travelled and fuel consumption
Added 17 mins ago
AF
Technician, Stores
Alberta-Pacific Forest Industries Inc.
Boyle, AB
- Full-time
A valid Class 5 driver’s license is required.
Added 17 mins ago
M
Crew Chief, Grande Prairie
Midwest
Grande Prairie, AB
- Full-time
Collaborating with Project Managers, Land Surveyors, and other Crew Chiefs to ensure quality client service.
Added 17 mins ago
HH
HVAC Sales Representative
Hammer's Heating & Cooling
Pitt Meadows, BC
- $41,600 to $140,000 CAD / year
- Full-time
…earned customer trust through honest recommendations, reliable service, and quality workmanship. Our approach is guided by three core values: Communication, Professionalism, and…
Added 17 mins ago
CO
Foreperson - Winter Control
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
…in support of the Section Business Plan and quality customer service outcomes for the citizens of the…
Added 17 mins ago
VP
Industrial Automation Specialist
VANGUARD POWER LTD
Chilliwack, BC
- Full-time
You keep industrial customers' equipment running and bring new control systems to life. On service calls you diagnose and repair industrial electrical and control faults, decide the…
Added 17 mins ago
FC
Field Service Technician- Trainee
Fike Corporation
Burlington, ON
- Full-time
…posting is for a full-time existing vacancy, reporting to the EP Service Supervisor for the Field Services…
Added 17 mins ago
VS
Community Relations Manager - Canterbury Place (2026-10882)
Verve Senior Living
Toronto, ON · North York, ON
- Full-time
…Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're…
Added 17 mins ago
S
Directeur des opérations/Directrice des opérations
St-Amour
Montreal, QC
- $130,000 to $170,000 CAD / year
- Full-time
Collaborer avec les équipes des ventes, du service à la clientèle et de la planification afin de répondre aux engagements clients.
Added 17 mins ago
HF
Director, Retail Operations & Facilities
Habitat for Humanity Edmonton
AB · Edmonton, AB
- Full-time
· Oversee facilities, leases, insurance, building maintenance, equipment, security, safety systems, and third-party service relationships.
Added 17 mins ago
NC
Driver (Temporary, 32h/week)
NAPA Canada
Calgary, AB
- Full-time
Our NAPA team is expanding! We are looking for a Temporary Part Time delivery driver (32h/week) to transport automotive parts and equipment to customers.
Added 17 mins ago
PA
Service Concierge (Planet Ford)
Performance Auto Group
Brampton, ON
- Full-time
When it comes to Fords, Planet Ford is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years.
Added 17 mins ago
AA
Aquatic Service Technician - Journeyman Electrician
Automated Aquatics Canada Ltd.
AB · Edmonton, AB
- Full-time
Aquatic Service Technician - Journeyman / Red Seal Electrician
Added 17 mins ago
M
Crew Chief, Calgary
Midwest
Calgary, AB
- Full-time
Collaborating with Project Managers, Land Surveyors, and other Crew Chiefs to ensure quality client service.
Added 18 mins ago
H
Nurse Practitioner
HealthCareersInSask.ca
Lloydminster, SK
- Full-time
Travel may be required to provide service to sites within the network
Added 18 mins ago
CA
Hiring Event: Derrick Chrylser Dodge Jeep RAM FIAT - Now Hiring Various Roles - Sales Manager, Parts Delivery Driver, Product Specialist, Automotive Service Technician and Much More!!
Capital Automotive Group
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
…customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we…
Added 18 mins ago
BB
Field Technical Service Representative (Seasonal)
Best Buy Canada
AB
- Part-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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