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Added 3 mins ago
FM
Quality Process Engineer- VRT Lead
Ford Motor Company
Oakville, ON
- Full-time
Lead development of solutions for throughput constraints.
Added 3 mins ago
E
Electrical Engineering Technologist
ENMAX
Calgary, AB · ENMAX Place, Calgary, AB
- Full-time
…success. At the ENMAX group of companies, we look for energy solutions for today, while knowing we have the power to provide for a better…
Added 16 mins ago
AI
Salesforce AI & Data Cloud Solutions Engineer
AGF Investments
Toronto, ON
- Full-time
We are seeking a hands-on Data Engineer to own both the underlying CRM data foundation and the Data360 platform. The role will design, build, govern, and support scalable data models,…
Added 16 mins ago
GC
Project Manager, Vancouver
GUNN Consultants
Vancouver, BC
- Full-time
We are looking for a solutions-driven efficiency expert to complement our Project Management Teams in delivering optimal service to our clients. If that sounds like you, read on!
Added 16 mins ago
AI
GCP Infrastructure & Cloud SRE Engineer
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Develop Infrastructure as Code (IaC) solutions using Terraform.
Added 16 mins ago
KE
Project Engineer / Project Manager
Keystone Environmental
Burnaby, BC
- $100,000 to $130,000 CAD / year
- Full-time
As our company continues to grow, we are looking for an experienced Project Engineer / Project Manager to join our Engineering Department in Burnaby, BC.
Added 16 mins ago
P&
Spécialiste Technique CFirst / CFirst Technical Specialist
Pratt & Whitney
Longueuil, QC
- Full-time
…moteurs de location et d’autres spécialistes afin d’offrir des solutions rapides et…
Added 16 mins ago
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Quality Engineer
Cooper Standard
Stratford, ON
- Full-time
We currently have an opening for a Quality Engineer for our Stratford Sealing operations, located at 703 Douro St, Stratford, Ontario. This position offers a competitive salary of…
Added 16 mins ago
C
Electrical Project Engineer - Buildings
CIMA+
Vancouver, BC
- $92,800 to $127,600 CAD / year
- Full-time
…buildings. We are committed to providing the most cost-effective solutions to engineering challenges and offer a diverse range of projects from the initial planning stages to design and…
Added 16 mins ago
A
Structural Engineer
Aplin
Squamish, BC
- $110,000 to $140,000 CAD / year
- Full-time
Our client is at the forefront of sustainable building solutions, transforming the way the industry approaches high-performance construction. This is an exciting opportunity for an…
Added 16 mins ago
C
Civil Engineer - Infrastructure
CIMA+
Vancouver, BC
- $81,520 to $112,090 CAD / year
- Full-time
…delivered hundreds of projects across Canada, including innovative solutions for the full spectrum of water and wastewater assets, on time and on budget. We support clients from start to…
Added 16 mins ago
ES
Python Backend Engineer
Enterprise Solutions Inc.
Toronto, ON
- Contract
We are looking for a strong Python Backend Engineer with hands-on experience designing and building scalable backend systems, microservices, APIs, and distributed applications.
Added 16 mins ago
P&
Stage - Hiver 2027 - Développement Logiciel Avancé, Méthodes Numériques / Internship - Winter 2027 - Advanced Software Development, Numerical Methods
Pratt & Whitney
Longueuil, QC
- Full-time
…Pratt & Whitney Canada est à la pointe de l'application de solutions de conception avancées à des problèmes aérospatiaux complexes au sein de l'entreprise aérospatiale la plus prolifique au…
Added 16 mins ago
AC
Senior Programme Manager- Electrification
Accenture Construct
Toronto, ON
- Full-time
Added 16 mins ago
RI
Network security / Firewall Consultant
Raas Infotek
Calgary, AB
- Contract
4. Configure and support Site-to-Site VPNs, Remote Access VPNs, IPSec, and SSL VPN solutions.
Added 16 mins ago
G
CyberSecurity Specialist- Agentic AI
Galent
Toronto, ON · North York, ON
- Contract
Develop solutions using LLMs, AI agents, APIs, cloud, containers, and security automation.
Added 16 mins ago
TJ
Mechanical Designer - Building Services & HVAC
The JNE Group of Companies
Hamilton, ON
- $65,000 to $90,000 CAD / year
- Full-time
Assist the lead mechanical engineer with project design, layout, and the determination of design inputs and requirements.
Added 17 mins ago
O
DCS Control Systems Engineer
OxyChem
Thorold, ON
- Full-time
We are looking for an experienced and self-motivated individual to fill the DCS/Process Engineer position at our Chemical Manufacturing plant located in Thorold, Ontario.
Added 17 mins ago
LI
GCP Infrastructure Engineer
LanceSoft, Inc.
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Develop Infrastructure as Code (IaC) solutions using Terraform.
Added 17 mins ago
TT
Design Verification Engineer
Terranova Talent Solutions
Vancouver, BC
- Contract
We are seeking a Design Verification Engineer to join our team. You will
Added 17 mins ago
A
IAM Engineer with Python Developer Experience // Montreal, QC(Hybrid)//FTE
AceStack
Montreal, QC
- Full-time
Role: IAM Engineer with Python Developer Experience
Added 17 mins ago
SP
Mechanical Applications & Project Engineer
Superior Power Products Limited
Mount Uniacke, NS
- Full-time
…Products (SPPL) is seeking a Mechanical Applications & Project Engineer to support equipment applications, system and process design, troubleshooting, and the delivery of shop and field…
Added 17 mins ago
ET
Guidewire Integration Developer
Envision Technology Solutions
Markham, ON
- Contract
· Read code in other languages and reverse engineer products.
Added 17 mins ago
RI
Senior Full Stack Engineer - Java /
Rose International
Mississauga, ON
- Full-time
Job Title: Senior Full Stack Engineer - Java / AI
Added 17 mins ago
PF
Full Stack Engineer
PEOPLE FORCE CONSULTING INC
Quebec, QC
- Contract
…architects, and engineering partners to deliver scalable, cloud-ready solutions that improve operational efficiency and user…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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