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Added 4 mins ago
CT
Addiction & Mental Health Wkr, Supported Employment & Education Specialist, PEPP
CMHA Thames Valley Addiction and Mental Health Services
St. Thomas, ON
- $27.14 to $30.01 CAD / hour
- Full-time
…provides assessment, treatment, case management and practical support to help clients achieve their recovery, education, employment and community-integration…
Added 4 mins ago
C&
Regional Quality Head – International West
Church & Dwight Co., Inc.
Mississauga, ON
- Full-time
…business leadership while ensuring robust quality management systems, regulatory compliance, and continuous improvement initiatives across the…
Added 4 mins ago
RE
Data Architect
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
…solutions that help clients reduce energy costs and GHG emissions, support electrification, and enhance grid efficiency. With over 20 years of expertise, we’re trusted by North America’s…
Added 4 mins ago
BG
Repair Planner - Collision (North York)
Boyd Group Services
Thornhill, ON · Toronto, ON
- Full-time
We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive…
Added 4 mins ago
S
Integration and Test Developer
Syntronic
ON
- Temporary
We are looking for an experienced Integration and Test Specialist to support the testing and validation of network management applications used to monitor and control complex communications…
Added 4 mins ago
IT Support Analyst
Lawson Lundell
Vancouver, BC
We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and…
Added 4 mins ago
FT
Student Awards Team Lead - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement.
Added 4 mins ago
FT
Systems Coordinator – Degree Audit - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
Under the general direction of the Associate Registrar – Admissions, Enrollment & Records, provides support and leadership relating to the Student Information System and systems supported…
Added 4 mins ago
M
Night Audit Manager
Marriott
Edmonton, AB
- Full-time
Supports the execution of general ledger impacted processes during the night, including support to clients as they work with and understand these processes. Performs auditing and accounting…
Added 19 mins ago
HI
Motor License Issuer
HUB International
Regina, SK
- Part-time
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Added 19 mins ago
W
Senior Representative - Inside Sales
Wesco
Edmonton, AB
- Full-time
May function as the lead for other ISRs with respect to processes, systems, customers, etc.
Added 19 mins ago
MC
Construction Site Representative (Transmission)
Maven Consulting Limited
Remote, Canada
- Contract
- Remote
Grow professionally without big corporate overhead – Take on the complexity and professional challenges of large-scale projects while enjoying the efficiency, agility, and support of a…
Added 19 mins ago
H
Senior Systems Integration Engineer
HDR
Toronto, ON
- Full-time
…HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to…
Added 19 mins ago
H
Senior Transportation Engineer
HDR
Calgary, AB
- Full-time
…HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to…
Added 19 mins ago
S
Geospatial Analyst
Stantec
Waterloo, ON
- Full-time
…team is solid and experienced, with an average of 15 years of professional expertise. We’re proud to say that our department has a strong retention rate, with employees staying with the…
Added 19 mins ago
DI
Sr Analyst, Financial Consolidation & Reporting
Definity Insurance Company
Waterloo, ON
- Full-time
Support accounting and reporting requirements related to lease accounting, IFRS 17, and other reporting standards.
Added 19 mins ago
MI
Senior Associate, Capital Activity- Private Equity/ Private Markets
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
Record capital activity transactions in fund accounting systems, including Investran, Yardi, or other applicable platforms, and generate investor notices for review and approval.
Added 19 mins ago
MI
Senior Manager, Fund Accounting, Private Markets
MUFG Investor Services
Toronto, ON
- $105,000 to $154,000 CAD / year
- Full-time
Lead, coach and performance-manage team members; provide regular feedback and development support.
Added 19 mins ago
WO
Registered Nurse - Mental Health General C
William Osler Health System
Brampton, ON
- Contract
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!
Added 19 mins ago
R(
Fashion Associate (Part time) - smart centres etobicoke
Reitmans (Canada) Ltée/Ltd
Toronto, ON · Etobicoke, Ontario
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 34 mins ago
Donor Centre Associate - Blood Collection
Canadian Blood Services
Calgary, AB
Basic computer skills and the ability to learn new systems and programs. Previous knowledge of Microsoft Word and Outlook are considered assets.
Added 34 mins ago
Junior Software Developer
KEV Group
Toronto, ON
…managed, replacing fragmented workflows with secure, modern systems that schools rely on every…
Added 34 mins ago
AP
Power Platform Developer
Atlantic Packaging Products Ltd.
Toronto, ON · Scarborough, ON
- Full-time
…automation, and internal applications. This role is ideal for a professional with 1 to 3 years of experience delivering measurable business value through reporting, analytics, Power…
Added 34 mins ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
…largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are…
Added 34 mins ago
TC
RF Engineer
Tridon Communications
AB · Calgary, AB · Edmonton, AB
- Full-time
Designs and constructs wireless systems by researching, analyzing, sectioning, and applying RF engineering techniques and criteria

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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