Jobs in Canada

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Added 4 mins ago
C
Consultant, Technology Enablement
CIBC
Toronto, ON
- Full-time
Analytical Thinking, Business Operations, Customer Service, Operations Management, Operations Support, People Management, Prioritization, Process Improvements, Technical Knowledge
Added 4 mins ago
C
Manager, Amusement Electronics Technician or Games or AV
Cineplex
AB · W. Edm. The Rec Room
- Full-time
Added 4 mins ago
BG
Repair Planner - Collision (North York)
Boyd Group Services
Thornhill, ON · Toronto, ON
- Full-time
…pre-accident status. This role involves active collaboration with technical teams, clients, and insurance partners to establish precise repair strategies and completion schedules. Success…
Added 4 mins ago
B
Anti Money Laundering, Team Lead
BMO
Toronto, ON · YNG
- Full-time
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Added 4 mins ago
B
Managing Director, Head of Financial Engineering
BMO
Toronto, ON · FCP
- Full-time
The role combines deep technical expertise with strategic leadership, ensuring that analytics and technology investments are aligned to business priorities and delivered through scalable,…
Added 4 mins ago
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Strategic Sourcing Manager
BMO
Toronto, ON · YNG
- Full-time
Assist in evaluating supplier delivery models, including onshore, nearshore, offshore, staff augmentation, project-based, managed service, and outcome-oriented models.
Added 4 mins ago
BC
Overnight Operations Supervisor
Brink's Canada
Barrie, ON
- Full-time
…regulations while maximizing profitability and maintaining customer service…
Added 4 mins ago
BB
Seasonal Retail Associate
Best Buy Canada
Sudbury, ON
- Part-time
Paid training to build valuable customer service and sales skills
Added 4 mins ago
Casual Support Assistant
United Counties of SDG
Cornwall, ON · SDG Counties, Ontario
…Supervisor, the Casual Support Assistant (CSA) provides public service library functions on an as needed basis in the SDG Library…
Added 4 mins ago
IT Support Analyst
Lawson Lundell
Vancouver, BC
Awards: long term service and bonus vacation awards.
Added 4 mins ago
FT
Student Awards Team Lead - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
May assist with serving students in the Office of the Registrar or Student Service Hub locations as needed.
Added 4 mins ago
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HS&E Advisor
Ledcor
Calgary, AB · Edmonton, AB · Saskatoon, SK
- Full-time
Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications…
Added 4 mins ago
JC
Fire Detection Inspector
Johnson Controls
Hamilton, ON · CAN ON Hamilton
- Full-time
Demonstrate a high level of customer service.
Added 4 mins ago
IF
Unit Claims Manager, Appraisal, Northern Alberta
Intact FC
AB
- Full-time
Provide training and technical support to employees by keeping up to date on software and techniques used.
Added 4 mins ago
G
Trade Compliance Analyst
GEODIS
Richmond, BC · ON · Dorval, QC · Mississauga, ON
- Full-time
Ability to read, interpret, analyze, and assimilate regulations and technical documents
Added 10 mins ago
CS
User support technician
Comncam Solutions Ltd.
Edmonton, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Consult user guides, technical manuals and other documents to research and implement solutions
Added 19 mins ago
WM
310T Mechanic (Afternoon shift)
Waste Management, Inc. (WM)
Ottawa, ON · CARP, ON
- Full-time
…fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from…
Added 19 mins ago
Field Coordinator - Kiewit Foundations District
Kiewit
Calgary, AB · Burnaby, BC
…allows us to quickly mobilize resources and provide high quality…
Added 19 mins ago
Customer Experience Associate - University Heights, Victoria BC (15hrs/week)
Scotiabank
Victoria, BC
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 19 mins ago
Service Support Officer
Scotiabank
Toronto, ON
The Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of…
Added 19 mins ago
ScotiaMcLeod Administrative Associate (Contract)
Scotiabank
Vancouver, BC
ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full-service wealth management firm with a proud history dating back to 1921. Known for service excellence, trusted advice,…
Added 19 mins ago
Senior Analyst - Business Support Strategy & Incident Management
Scotiabank
Toronto, ON
Analyze service trends to enhance reliability and efficiency.
Added 19 mins ago
Customer Experience Associate - Burnaby Main, Burnaby BC (18.75hrs/week)
Scotiabank
Burnaby, BC
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 19 mins ago
Associate, Scotia Financial Planning - Toronto, ON
Scotiabank
Toronto, ON
The ability to build long-lasting client relationships through exceptional advice and service.
Added 19 mins ago
Financial Advisor - Victoria Main, Victoria BC
Scotiabank
Victoria, BC
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

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More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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