Software engineer jobs in Vancouver, BC and nearby

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Added 1 month ago
Senior Backend Engineer II - Patient Experience
Prenuvo
Vancouver, BC
…contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed…
Added 1 month ago
C++ Gameplay Software Engineer Co-op (FC - Vancouver - Summer 2027 - 8-months - Undergrad)
Electronic Arts
Vancouver, BC
We’re looking for a Gameplay Software Engineer Co-op to join our paid world-class paid internship experience. The start date for this opportunity is May 2027 (8-month term). You will report…
Added 1 month ago
C++ Software Engineer Intern (UFC - Vancouver - Summer 2027 - 8-months)
Electronic Arts
Vancouver, BC
We're looking for a C++ Software Engineer Intern to join our UFC team for an 8-month internship beginning in May 2027. Reporting to a Senior Software Engineer and paired with an engineering…
Added 1 month ago
C++ Generalist Software Engineer Co-op (FC - Vancouver - Summer 2027 - 8-Months - Undergrad)
Electronic Arts
Vancouver, BC
We are considering hybrid (3-days per week) and onsite flexible work options
Added 1 month ago
SL
Senior UI/UX Software Engineer (UE5)
SkyBox Labs
Burnaby, BC
- Full-time
SkyBox Labs is looking for a Senior UI/UX Engineer to join our team on an ambitious AAA co-development project set within a highly anticipated universe.
Added 1 month ago
SL
UI/UX Software Engineer (UE5)
SkyBox Labs
Burnaby, BC
- Full-time
SkyBox Labs is looking for a Senior UI/UX Engineer to join our team on an ambitious AAA co-development project set within a highly anticipated universe.
Added 1 month ago
ES
Software Engineer Intern (Summer 2027 - 8-Months - Sports Technology - Undergraduate)
EA SPORTS
Vancouver, BC
- Temporary
Reporting to a Senior Software Engineer, you will work in a Hybrid Work Model (3-days per week in office) out of our studio in Burnaby
Added 1 month ago
ES
Client Software Engineer - EA Sports™ FC
EA SPORTS
Vancouver, BC
- Full-time
As a Software Engineer, you will report directly to a Development Director and collaborate closely with producers, designers, artists, and fellow engineers. You will tackle complex…
Added 1 month ago
Software Engineer Intern (Summer 2027 - 8-Months - Sports Technology - Undergraduate)
Electronic Arts
Vancouver, BC
Reporting to a Senior Software Engineer, you will work in a Hybrid Work Model (3-days per week in office) out of our studio in Burnaby
Added 1 month ago
SA
Staff Software Engineer, Teleoperation
Sanctuary AI
Vancouver, BC
- Full-time
Sanctuary AI is hiring a Staff Software Engineer to drive and evolve the production teleoperation and data collection software that enables robot operators to control robots.
Added 1 month ago
F
Software Engineer - II
FISPAN
Vancouver, BC
- Full-time
We are looking for an experienced backend engineer who loves technology, can take ownership of the projects, is able to design and implement solutions to complex problems, feels proud of…
Added 1 month ago
A
Java/AI Software Engineer
Aptonet
Vancouver, BC
- Full-time
We are seeking an Intermediate Software Engineer to join our team in Vancouver, BC, and help build innovative generative AI capabilities across Planview products. In this role, you will…
Added 1 month ago
Software Development Engineer, Rendering Foundations
Amazon
Vancouver, BC
…Amazon Detail Page across web and app. We are looking for a Software Development Engineer to join a new team in Vancouver that owns agentic CX and experience orchestration authoring. The…
Added 1 month ago
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Python Software Engineer
Varonis
Vancouver, BC
- Full-time
Senior Software Engineer – Secure AI Platform (Vancouver, On-Site)
Added 1 month ago
Staff Software Engineer
Lantern
Vancouver, BC
Lantern is seeking a Staff Software Engineer to join our expanding product engineering pods. This is a strategic and highly visible role focused on driving your team’s architectural…
Added 1 month ago
Client Software Engineer - EA Sports™ FC
Electronic Arts
Vancouver, BC
As a Software Engineer, you will report directly to a Development Director and collaborate closely with producers, designers, artists, and fellow engineers. You will tackle complex…
Added 1 month ago
L
Staff Software Engineer
Lantern
Vancouver, BC
- Full-time
Lantern is seeking a Staff Software Engineer to join our expanding product engineering pods. This is a strategic and highly visible role focused on driving your team’s architectural…
Added 1 month ago
LA
SITE RELIABILITY ENGINEER
LayerZero Asia
Vancouver, BC
- Full-time
At LayerZero, our Site Reliability Engineering (SRE) team is at the intersection of software and systems engineering, dedicated to crafting and maintaining large-scale, resilient systems.…
Added 1 month ago
LA
BACKEND ENGINEER
LayerZero Asia
Vancouver, BC
- Full-time
We're seeking a talented Backend Engineer to join our team at LayerZero, where you'll play a pivotal role in revolutionizing blockchain interoperability and shaping the future of…
Added 1 month ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds…
Added 1 month ago
C(
Senior Software Engineer, Elixir
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As a Senior Engineer at Hiive, you will be a hands-on contributor to the backed system powering our platform, while building a user friendly interface. You will collaborate with technical…
Added 1 month ago
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Software Engineer - Product Lifecycle Information Management
lululemon
Vancouver, BC
- Full-time
…most high-value deliverables and focus on shipping quality software solutions and other deliverables. By partnering closely with the business partners, project leads, and technical teams we…
Added 1 month ago
A
Software Development Engineer II, WW Prime Tech
Amazon
Vancouver, BC
- Full-time
…Prime membership would actually be worth to them. We want a Software Development Engineer who enjoys large-scale distributed systems and personalization work, where the outcome is measured…
Added 1 month ago
RE
Software Engineer UI
Respawn Entertainment
Vancouver, BC
- Temporary
We’re looking for a Software Engineer to join the Jedi team in creating a best-in-class experience for our players. On the Jedi Engineering team, we believe in individual ownership of…
Added 1 month ago
Software Development Engineer II, WW Prime Tech
Amazon
Vancouver, BC
…Prime membership would actually be worth to them. We want a Software Development Engineer who enjoys large-scale distributed systems and personalization work, where the outcome is measured…

Amazon

Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection. You will design, build, and operate the systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - operating in real-time at massive scale.

This is a greenfield opportunity on a newly formed team with high ownership and rapid iteration. You will tackle challenging problems spanning real-time signal processing, anomaly detection, autonomous incident response, and closed-loop recovery systems. You will work closely with applied scientists, product managers, and senior engineers to turn ambiguous customer problems into technical designs and ship them to production. The ideal candidate thrives in ambiguity, cares deeply about code quality and operational excellence, and is energized by building systems from scratch that directly impact the experience of millions of customers.

Key job responsibilities
- Design, build, and operate core platform capabilities for NCC, including real-time observability, incident detection, autonomous response, and customer recovery systems
- Own the end-to-end delivery of features and subsystems - from technical design through implementation, testing, deployment, and production operation
- Collaborate with applied science teams to integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows into production systems
- Solve hard distributed systems problems - real-time event processing at scale, low-latency decision making, and fault-tolerant service design
- Operate what you build - participate in on-call rotations, build operational dashboards and runbooks, and drive continuous improvement of system reliability
- Contribute to technical design discussions, code reviews, and engineering best practices that raise the bar across the team
- Mentor junior engineers on system design, code quality, and operational best practices

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language Preferred Qualifications: - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working with high-availability, distributed systems and services
- Experience selling AI/ML solutions
- Experience with AWS services
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience in managing critical operational processes, with SLA responsibility

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

Design, build, and operate the Network Control Center to provide real-time observability and autonomous incident response for Amazon's global customer service network. Collaborate with applied scientists and engineers to integrate machine learning models into production systems while ensuring high reliability and performance.

Requirements

Requires at least 3 years of professional software development experience and 2 years of system design or architecture experience. Candidates should have experience with distributed systems, high-availability services, and proficiency in at least one programming language.

Skills

Software development
System design
Distributed systems
Observability
Incident response
Anomaly detection
Real-time signal processing
Cloud computing
AWS
Machine learning
Predictive alerting
Fault-tolerant design
Operational excellence
Code quality
Technical design

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
Network Solutions
AI-native
Observability
Incident Management
Distributed Systems
AWS
Machine Learning
Anomaly Detection
Real-time Processing
Scalability
Reliability
System Design
Operational Excellence
Cloud Services
Predictive Alerting
Closed-loop Recovery
Technical Design
Code Reviews
Mentorship
SLA
Greenfield
Automation

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Software engineer jobs in Vancouver, BC and nearby

Senior Backend Engineer II - Patient Experience

C++ Gameplay Software Engineer Co-op (FC - Vancouver - Summer 2027 - 8-months - Undergrad)

C++ Software Engineer Intern (UFC - Vancouver - Summer 2027 - 8-months)

C++ Generalist Software Engineer Co-op (FC - Vancouver - Summer 2027 - 8-Months - Undergrad)

Senior UI/UX Software Engineer (UE5)

UI/UX Software Engineer (UE5)

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Client Software Engineer - EA Sports™ FC

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Client Software Engineer - EA Sports™ FC

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