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Amazon

Software Development Manager, Alexa Connections

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Alexa is the personal assistant and cloud service that powers the next generation of ambient computing devices, devices designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains. At Alexa Communications, we are inventing the future of global, multimedia communications.

It’s still Day One for the Alexa Communications team – we have a lot to innovate and build to make communication through Alexa devices a magical experience. And now you can send a message, make a call, play announcements, or drop in on your closest friends & family via Alexa devices or the Alexa app!
The Alexa communications team is working to become the most natural way for people to communicate, and the challenge ahead is significant. We're a high energy, fast growth business excited to have the opportunity to define the future of voice-controlled communications, make Alexa even more useful, and delight customers around the world.

As a Software Development Manager, you will be responsible for building and managing a team to work on the Communications Software Features we are developing on our devices. In this role, you will work closely with the Alexa Communications Organization to deliver and innovate on the features for current and next generation of devices. Your role will also require managing and building a strong team who will take on this challenge. Your team must deliver very high quality and robust communications software deliverable while focusing extensively on continually improving the customer experience of our solutions.

Key job responsibilities
· Mentoring and Developing software engineers at different experience levels
· Management and execution against project plans and delivery commitments; manage the day-to-day activities of the engineering team within an Agile/Scrum environment
· Management of departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team
· Work closely with the engineers to architect and develop the best technical design and tradeoffs and partner with Engineering teams for end-to-end solutions for best customer experience
. Participate in periodic product strategy sessions and planning team roadmap and strategy
. Report on status of development, quality, operations, and system performance to management Basic Qualifications: - 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams Preferred Qualifications: - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
- Experience communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
- Experience as a mentor, tech lead or leading an engineering team, or experience debugging, profiling, and implementing best software engineering practices in large-scale systems
- Bachelor's degree
- Experience in the video streaming technologies (H.264/WebRTC/SDP/SIP/RTP)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 171,400.00 - 286,200.00 CAD annually

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More about this job

Responsibilities

The Software Development Manager will lead and mentor an engineering team to develop and deliver high-quality communications software features for Alexa devices. This role involves managing project execution, defining technical strategy, and ensuring the delivery of robust, scalable solutions that enhance the customer experience.

Requirements

Candidates must have over 8 years of experience in multi-tier web services and at least 3 years of engineering management experience. A strong background in software development life cycles, system architecture, and technical leadership is required to succeed in this role.

Skills

Team leadership
Agile
Scrum
System architecture
Web services
Mentoring
Project management
Product strategy
Video streaming
H.264
WebRTC
SDP
SIP
RTP
Software engineering

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Alexa
Software Development Manager
Ambient computing
Communications software
Agile
Scrum
System architecture
Web services
H.264
WebRTC
SDP
SIP
RTP
Engineering management
Mentoring
Product roadmap
Scalability
Reliability
Software engineering
Multimedia communications
Voice-controlled technology
Technical design
Full lifecycle development
Code reviews
Build processes
Testing
Certification
Livesite operations
Video streaming
Cloud service

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