Jobs in Canada

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Added 6 months ago
T
.NET Full Stack Developer - Toronto
Trisura
Toronto, Ontario
- Full-time
Must have experience within Surety Insurance
Added 6 months ago
SE
Gas Turbine Field Service Technician
Siemens Energy
Edmonton, Alberta
- Full-time
…inspection activities through the application of inspection systems and support the inspection of combustion turbine and generators as well as balance of plant equipment such as piping at…
Added 6 months ago
SE
Gas Turbine Field Service Technician
Siemens Energy
Oakville, Ontario
- Full-time
…inspection activities through the application of inspection systems and support the inspection of combustion turbine and generators as well as balance of plant equipment such as piping at…
Added 6 months ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, Ontario
- Full-time
Degree or Diploma in Computer, Electrical or Systems Engineering, Broadcast Television/ Film and/or Media Production is an asset
Added 6 months ago
SG
Turnover Coordinator
Strike Group
Crossfield, Alberta
- Full-time
Liaison with Leads, Construction Managers & Project Managers for development of systems and procedures as required
Added 6 months ago
NF
2nd Class Marine Engineer
Northumberland Ferries Limited
Belle River, Prince Edward Island
- Full-time
Ensure the Planned Maintenance System (PMS) and Spare Part Inventory systems are updated regularly.
Added 6 months ago
NF
3rd Class Marine Engineer
Northumberland Ferries Limited
Belle River, Prince Edward Island
- Full-time
Added 6 months ago
SG
Project Controller/Scheduler
Strike Group
Crossfield, Alberta
- Full-time
Must have experience in Primavera P6 scheduling software
Added 6 months ago
MC
Intermediate Civil Engineer
Mallot Creek
Elora, Ontario
- $95,000 to $115,000 CAD / year
- Full-time
Prepare design and technical aspects of civil engineering projects in support of site plan approval, including site plan, site servicing, site grading, details and notes.
Added 6 months ago
CN
Maintenance Planner
Canadian Nuclear Laboratories
Chalk River, Ontario
- Full-time
Working schedule: Four (4) days per week, ten (10) hours per day for a forty (40) hour work week
Added 6 months ago
CN
Mechanical Maintainer/Millwright
Canadian Nuclear Laboratories
Chalk River, Ontario
- Full-time
Working schedule: Five (5) days per week, seven and a half (7.5) hours per day for a thirty-seven and a half (37.5) hour work week
Added 6 months ago
CN
Nuclear Criticality Safety Program Officer
Canadian Nuclear Laboratories
Chalk River, Ontario
- Full-time
…compliance with requirements? Does the idea of analyzing complex systems to prevent nuclear criticality events motivate you? If you answered yes, then the Nuclear Criticality Safety Program…
Added 6 months ago
PC
Lead Solutions Engineer, Payments / Ingénieur principal de solutions
Paramount Commerce
Toronto, Ontario
- Part-time
…capabilities. You'll partner with a Product team focused on developer experience and an Engineering team that prizes robust infrastructure, ensuring our largest merchants in gaming and…
Added 6 months ago
SC
Spécialiste Tests V&V (Senior)
SII Canada
Montreal, Quebec
- Full-time
The Lead Electronics Test Engineering Specialist will be responsible for design, integration and commissioning of specialized complex electronic test equipment for testing mixed signal…
Added 6 months ago
SC
Spécialiste Tests V&V (Intermédiaire)
SII Canada
Montreal, Quebec
- Full-time
Engineering degree and 5 to 10 years of experience in testing electronic systems, high-speed digital communications (20 GHz+), and RF communications
Added 6 months ago
CN
Electrical Service Attendant
Canadian Nuclear Laboratories
Chalk River, Ontario
- Full-time
Working schedule: Four (4) days per week, ten (10) hours per day for a forty (40) hour work week
Added 4 months ago
S
Senior Software Engineer in Test (SDET)
Solink
Remote, Canada
- $115,000 to $147,500 CAD / year
- Full-time
- Remote
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to…
Added 4 months ago
Software Development Manager , Amazon Customer Service
Amazon
Toronto, Ontario
…and people obsessed Software Development Manager to lead an engineering team to deliver on part of the vision, strategy, and execution of Customer Service Associate (CSA) facing…
Added 3 months ago
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Technical Lead Data (TGQF)
Ubisoft
Montreal, QC
- Full-time
Analyze and optimize the performance, cost efficiency, reliability, and scalability of data systems.
Added 3 months ago
RB
Manufacturing Engineering Technologist
Response Biomedical
Vancouver, British Columbia
- Full-time
We are searching for an Manufacturing Engineering Technologist to join our team that is ready for a challenge and looking to make a difference. The successful candidate will be responsible…
Added 4 months ago
MI
Paint Process Engineering Group Leader
Magna International
Guelph, Ontario
- Full-time
Must have demonstrated good work habits for a period of not less than six months in present job, where applicable
Added 4 months ago
MI
Environmental Coordinator
Magna International
Guelph, Ontario
- Full-time
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other…
Added 4 months ago
JI
Human Factors Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…human factors, human performance, ergonomics, user research, systems engineering, kinesiology, or related disciplines who are interested in applying human-centred design principles to…
Added 4 months ago
GV
Responsable EHS de site
GE Vernova
Canada
- Full-time
…essential role in the North American and global electricity systems. Today, hydropower is the world’s largest source of renewable energy, and its pumped storage technology is the world’s…
Added 4 months ago
A
Senior Planner
AtkinsRéalis
Toronto, ON · Vancouver, BC
- Full-time
This position can be based in either Vancouver, BC or Toronto, ON

Amazon

Software Development Manager , Amazon Customer Service

Toronto, ON, Canada

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Jul 15, 2026

Original job description

The Amazon Customer Service (CS) organization is at the forefront of customer experience – seeking to delight our customers in every interaction they have, whether through self-serve technology and tools (e.g., chatbots), or by interacting directly with our associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are also champions of driving defects out of customer experiences across the entire company, relentlessly advocating on behalf of customers and keeping them at the heart of everything we do.

The Contact Handling Experience team within CS is seeking a talented and people obsessed Software Development Manager to lead an engineering team to deliver on part of the vision, strategy, and execution of Customer Service Associate (CSA) facing applications and tools, which are the cornerstone of our ability to deliver the experience we intend for our customers. In this role, you will lead an engineering team that obsesses over the CSA experience and building the right applications and tools to support them in the day-to-day billions of interactions with customers. You and your team will develop world-class products, build closed-loop mechanisms to inform priorities, and own our technology roadmap in order to measure and improve associate experience and effectiveness worldwide. This is an exciting opportunity to build industry-standard defining products and make an impact on customer experience at Earth’s most customer-centric company.

Key job responsibilities
- Manage a high-performing development team
- Manage overall software development life-cycle
- Create, prioritize, communicate, manage, and execute roadmaps, project plans, and commitments
- Report on status of development, quality, operations, and system performance to management
- Work closely with Sr. Engineers and Team Leaders to architect and develop the best technical design and approach
- Foster culture of continuous engineering improvement through mentoring, feedback, and metrics
- Hire, coach, and mentor individuals; build a strong cross-functional organization
- Interface with a diverse customer base to understand requirements, priorities, and processes
- Propose and implement new projects or recommend system improvements.
- Own all operational metrics and support
- Have the obsession to drive a better customer experience through everything that we do here at Amazon
- Bring innovative ideas to the table every day, in order to find better ways of accomplishing our customer objectives
- Set clear, measurable quality goals for an organization in a data-driven way

A day in the life
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives.

About the team
The Contact Handling Experience (CHEX) team develops products to support Amazon’s CSAs to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction. Basic Qualifications: - 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams Preferred Qualifications: - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 171,400.00 - 286,200.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

Lead an engineering team to develop and execute the strategy for Customer Service Associate facing applications and tools. Manage the full software development life cycle while fostering a culture of continuous improvement and operational excellence.

Requirements

Requires at least 3 years of engineering management experience and 7 years of experience within engineering teams. Must have a proven track record in designing scalable systems and partnering with product management teams.

Skills

Engineering Team Management
System Architecture
Roadmap Execution
Mentoring
Cross-functional Leadership
Technical Design
Operational Metrics
Resource Planning
Stakeholder Management
Recruiting
Performance Management

Benefits

Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Insurance
Basic Life Insurance
AD&D Insurance
Deferred Profit Sharing Plan (DPSP)
Paid Time Off
Sign-on Payments
Restricted Stock Units (RSUs)

Visa sponsorship

Not detected in the job text

Keywords

Software Development
SDLC
System Design
Scalability
Reliability
Design Patterns
Code Reviews
Source Control Management
Build Processes
Livesite Operations
Customer Experience
Roadmapping
Data-Driven Goals
Technical Strategy
Engineering Practices

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Work requirements

Jobs in Canada