Jobs in Canada

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Added 2 months ago
Account Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Calgary, AB
Valid Driver's License required
Added 1 month ago
SN
Manager, Creator & Content Partnerships
Saje Natural Wellness
Toronto, ON
- Full-time
…make:<br><br></strong>We’re looking for a passionate, strategic, and creative Manager, Creator & Content Partnerships to bring our wellness brand to life through partners, voices,…
Added 1 month ago
BE
Business Analyst
Battlefield Equipment Rentals
Ajax, ON · Barrie, ON · Brampton, ON · Brantford, ON · Burlington, ON · Cambridge, ON · Guelph, ON · Kingston, ON · London, ON · Ottawa, ON · Toronto, ON · ON
- Full-time
Translate requirements into use cases/test conditions and expected results for product, performance to aid with own/testing group’s user acceptance and/or operational acceptance testing for…
Added 2 months ago
F
Channel Operations and Enablement Manager
FacilityOS
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
Our channel program partners with global business process outsourcing (BPO) and integrated facilities management (IFM) organizations who deliver FacilityOS as part of the operational…
Added 2 months ago
WT
Staff Product Manager, Consolidation
Wealthsimple Technologies
Remote, Canada
- Full-time
- Remote
Lead the planning, development, launch, and iteration of a step change in our Tiers program. The service, product depth, and recognition that makes a client choose us as their primary…
Added 1 month ago
TE
National Manager, World Financial Group (WFG)
THE EMPIRE LIFE INS. CO
Vancouver, BC · Toronto, ON
- Full-time
LLQP License required; CFP, CLU, or CSC preferred
Added 5 months ago
U
Sales Associate -UGG
UGG
Richmond, British Columbia
- Part-time
…products are stocked and available for customers, and merchandize product in accordance with Visual Merchandising standards. You also maintain a clean and well-organized back-stock area and…
Added 5 months ago
JR
Restaurant Manager - JOEY Burnaby
JOEY Restaurant Group
Burnaby, British Columbia
- Full-time
The JOEY Accelerated Leadership Program is a three-month fast-tracked development program for those with proven leadership abilities and skills to offer from previous experiences.…
Added 6 months ago
P&
Manager, Product Cost
Pratt & Whitney
Longueuil, Quebec
- Full-time
En tant que Manager, Product Cost, vous assurerez la maintenance, la gestion et la communication de informations auprès de l’ensemble des parties prenantes afin de suivre l’évolution des…
Added 6 months ago
X
Engineering Manager, Data
Xsolla
Canada
- Full-time
…employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in…
Added 6 months ago
ML
Production Manager - Night Shift
Maple Leaf Foods Inc
Winnipeg, Manitoba
- Full-time
Support Marketing/Sales with respect to new and existing product development initiatives and customer inquiries.
Added 6 months ago
DG
Senior Manager, Domestic Tax
Doane Grant Thornton LLP
London, Ontario
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week
Added 3 months ago
Software Development Manager , Amazon Customer Service
Amazon
Toronto, Ontario
The Contact Handling Experience team within CS is seeking a talented and people obsessed Software Development Manager to lead an engineering team to deliver on part of the vision, strategy,…
Added 2 months ago
GE
Industrial Account Manager - Concord
Gerrie Electric Wholesale LTD
Concord, Ontario
- Full-time
Must have a proven track record Must have a proven track record of Sales (Electrical Wholesale industry preferred)
Added 2 months ago
GE
Industrial Account Manager
Gerrie Electric Wholesale LTD
Cambridge, Ontario · Guelph, Ontario · Kitchener, Ontario · Waterloo, Ontario
- Full-time
Must have a proven track record Must have a proven track record of Sales (Electrical Wholesale industry preferred)
Added 3 months ago
JC
Quality Supervisor
Johnson Controls
Nisku, Alberta
- Full-time
Support new product development and continuous improvement and integrating quality control tools (e.g. Lean, Six Sigma, etc.) into processes.
Added 3 months ago
MR
Sales Team Lead
Match Retail
Markham, Ontario · Newmarket, Ontario · Richmond Hill, Ontario · Scarborough, Ontario
- Other
Food Handler Certification is required
Added 3 months ago
MR
Sales Team Lead
Match Retail
Brampton, Ontario · Mississauga, Ontario · GTA, ON
- Other
Food Handler Certification is required
Added 2 months ago
RB
Investment Advisor
Royal Bank of Canada
St. John's, Newfoundland and Labrador
- Full-time
Experience in a direct marketing role, financial services and shown success in high value sales and business development, regardless of industry/discipline.
Added 2 months ago
AW
Solution Architect
Aviso Wealth
Remote, Canada
- $150,000 to $168,000 CAD / year
- Full-time
- Remote
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 3 months ago
R
Investment Advisor
RBC
St. John's, Newfoundland and Labrador
- Full-time
Experience in a direct marketing role, financial services and shown success in high value sales and business development, regardless of industry/discipline.
Added 2 months ago
AC
Corporate Business Development Manager
Albarrie Canada Limited
Barrie, ON
- Full-time
Under the direction of the Director of Sales & Marketing, the Corporate Business Development Manager is responsible for identifying, developing, and qualifying strategic growth…
Added 1 month ago
RF
Estimator
Russell Food Equipment Limited
Winnipeg, MB
- Full-time
…handmade in Winnipeg. The Estimator is central to how we bring new business in and deliver on it. This is a technical role with a customer-facing dimension, suited to someone who can move…
Added 2 months ago
S
Fraud Product and Operations Lead
Scene+
Toronto, ON
- Full-time
This posting is for a full-time, hybrid role, working three days per week on-site at our Toronto office
Added 2 months ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

Amazon

Software Development Manager , Amazon Customer Service

Toronto, ON, Canada

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Jul 15, 2026

Original job description

The Amazon Customer Service (CS) organization is at the forefront of customer experience – seeking to delight our customers in every interaction they have, whether through self-serve technology and tools (e.g., chatbots), or by interacting directly with our associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are also champions of driving defects out of customer experiences across the entire company, relentlessly advocating on behalf of customers and keeping them at the heart of everything we do.

The Contact Handling Experience team within CS is seeking a talented and people obsessed Software Development Manager to lead an engineering team to deliver on part of the vision, strategy, and execution of Customer Service Associate (CSA) facing applications and tools, which are the cornerstone of our ability to deliver the experience we intend for our customers. In this role, you will lead an engineering team that obsesses over the CSA experience and building the right applications and tools to support them in the day-to-day billions of interactions with customers. You and your team will develop world-class products, build closed-loop mechanisms to inform priorities, and own our technology roadmap in order to measure and improve associate experience and effectiveness worldwide. This is an exciting opportunity to build industry-standard defining products and make an impact on customer experience at Earth’s most customer-centric company.

Key job responsibilities
- Manage a high-performing development team
- Manage overall software development life-cycle
- Create, prioritize, communicate, manage, and execute roadmaps, project plans, and commitments
- Report on status of development, quality, operations, and system performance to management
- Work closely with Sr. Engineers and Team Leaders to architect and develop the best technical design and approach
- Foster culture of continuous engineering improvement through mentoring, feedback, and metrics
- Hire, coach, and mentor individuals; build a strong cross-functional organization
- Interface with a diverse customer base to understand requirements, priorities, and processes
- Propose and implement new projects or recommend system improvements.
- Own all operational metrics and support
- Have the obsession to drive a better customer experience through everything that we do here at Amazon
- Bring innovative ideas to the table every day, in order to find better ways of accomplishing our customer objectives
- Set clear, measurable quality goals for an organization in a data-driven way

A day in the life
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives.

About the team
The Contact Handling Experience (CHEX) team develops products to support Amazon’s CSAs to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction. Basic Qualifications: - 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams Preferred Qualifications: - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 171,400.00 - 286,200.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

Lead an engineering team to develop and execute the strategy for Customer Service Associate facing applications and tools. Manage the full software development life cycle while fostering a culture of continuous improvement and operational excellence.

Requirements

Requires at least 3 years of engineering management experience and 7 years of experience within engineering teams. Must have a proven track record in designing scalable systems and partnering with product management teams.

Skills

Engineering Team Management
System Architecture
Roadmap Execution
Mentoring
Cross-functional Leadership
Technical Design
Operational Metrics
Resource Planning
Stakeholder Management
Recruiting
Performance Management

Benefits

Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Insurance
Basic Life Insurance
AD&D Insurance
Deferred Profit Sharing Plan (DPSP)
Paid Time Off
Sign-on Payments
Restricted Stock Units (RSUs)

Visa sponsorship

Not detected in the job text

Keywords

Software Development
SDLC
System Design
Scalability
Reliability
Design Patterns
Code Reviews
Source Control Management
Build Processes
Livesite Operations
Customer Experience
Roadmapping
Data-Driven Goals
Technical Strategy
Engineering Practices

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Work requirements

Jobs in Canada