Jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 6 months ago
NF
3rd Class Marine Engineer
Northumberland Ferries Limited
Belle River, Prince Edward Island
- $46.1 CAD / hour
- Full-time
Added 6 months ago
SG
Project Controller/Scheduler
Strike Group
Crossfield, Alberta
- Full-time
Must have experience in Primavera P6 scheduling software
Added 6 months ago
MC
Intermediate Civil Engineer
Mallot Creek
Elora, Ontario
- $95,000 to $115,000 CAD / year
- Full-time
Prepare design and technical aspects of civil engineering projects in support of site plan approval, including site plan, site servicing, site grading, details and notes.
Added 6 months ago
CN
Maintenance Planner
Canadian Nuclear Laboratories
Chalk River, Ontario
- Full-time
Working schedule: Four (4) days per week, ten (10) hours per day for a forty (40) hour work week
Added 6 months ago
CN
Mechanical Maintainer/Millwright
Canadian Nuclear Laboratories
Chalk River, Ontario
- Full-time
Working schedule: Five (5) days per week, seven and a half (7.5) hours per day for a thirty-seven and a half (37.5) hour work week
Added 6 months ago
CN
Nuclear Criticality Safety Program Officer
Canadian Nuclear Laboratories
Chalk River, Ontario
- Full-time
…compliance with requirements? Does the idea of analyzing complex systems to prevent nuclear criticality events motivate you? If you answered yes, then the Nuclear Criticality Safety Program…
Added 6 months ago
PC
Lead Solutions Engineer, Payments / Ingénieur principal de solutions
Paramount Commerce
Toronto, Ontario
- Part-time
…capabilities. You'll partner with a Product team focused on developer experience and an Engineering team that prizes robust infrastructure, ensuring our largest merchants in gaming and…
Added 6 months ago
SC
Spécialiste Tests V&V (Senior)
SII Canada
Montreal, Quebec
- Full-time
The Lead Electronics Test Engineering Specialist will be responsible for design, integration and commissioning of specialized complex electronic test equipment for testing mixed signal…
Added 6 months ago
SC
Spécialiste Tests V&V (Intermédiaire)
SII Canada
Montreal, Quebec
- Full-time
Engineering degree and 5 to 10 years of experience in testing electronic systems, high-speed digital communications (20 GHz+), and RF communications
Added 6 months ago
CN
Electrical Service Attendant
Canadian Nuclear Laboratories
Chalk River, Ontario
- Full-time
Working schedule: Four (4) days per week, ten (10) hours per day for a forty (40) hour work week
Added 4 months ago
S
Senior Software Engineer in Test (SDET)
Solink
Remote, Canada
- $115,000 to $147,500 CAD / year
- Full-time
- Remote
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to…
Added 4 months ago
Software Development Manager , Amazon Customer Service
Amazon
Toronto, Ontario
…and people obsessed Software Development Manager to lead an engineering team to deliver on part of the vision, strategy, and execution of Customer Service Associate (CSA) facing…
Added 3 months ago
U
Technical Lead Data (TGQF)
Ubisoft
Montreal, QC
- Full-time
Analyze and optimize the performance, cost efficiency, reliability, and scalability of data systems.
Added 3 months ago
RB
Manufacturing Engineering Technologist
Response Biomedical
Vancouver, British Columbia
- $65,000 to $70,000 CAD / year
- Full-time
We are searching for an Manufacturing Engineering Technologist to join our team that is ready for a challenge and looking to make a difference. The successful candidate will be responsible…
Added 4 months ago
MI
Paint Process Engineering Group Leader
Magna International
Guelph, Ontario
- $105,500 to $130,000 CAD / year
- Full-time
Must have demonstrated good work habits for a period of not less than six months in present job, where applicable
Added 4 months ago
JI
Human Factors Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…human factors, human performance, ergonomics, user research, systems engineering, kinesiology, or related disciplines who are interested in applying human-centred design principles to…
Added 4 months ago
A
Senior Planner
AtkinsRéalis
Toronto, ON · Vancouver, BC
- $120,000 to $145,000 CAD / year
- Full-time
This position can be based in either Vancouver, BC or Toronto, ON
Added 4 months ago
RC
Software Engineer
Ribbon Communications
Ottawa, Ontario
- Full-time
· Bachelor's or Master’s degree in Computer Science, Engineering or related field, or equivalent work experience
Added 3 months ago
JE
P&PD Engineering Specialist
Johnson Electric
Mississauga, ON · Canada - PM Mississauga (General)
- $78,000 to $85,000 CAD / year
- Full-time
Join Our Team as a P&PD Engineering Specialist at Johnson Electric!
Added 4 months ago
KT
310T Truck and Coach Technician
Kal Tire
Ottawa, Ontario · Osgoode, Ontario
- Full-time
Added 2 months ago
Software Developer
DRW
Montreal, QC
…transformation, and delivery of market data used by our trading systems. As a member of our team, you will be surrounded by cutting-edge technology and senior technologists providing you…
Added 4 months ago
AC
AI Enablement Specialist
Armstrong Collective
Vancouver, British Columbia
- $70,000 to $85,000 CAD / year
- Full-time
Facilitate AI tooling (SLMs, LLMs, Claude, Copilot, Microsoft Foundry) for technical back-end engineering and product teams.
Added 4 months ago
CL
Senior Site Reliability Engineer, DevEx
Chainlink Labs
Remote, Canada
- $90,000 to $125,000 CAD / year
- Full-time
- Remote
As Chainlink Labs’ engineering org scales, the DevEx team owns the infrastructure primitives that every product team builds, tests, and ships on top of. This role builds the…
Added 4 months ago
A
Senior ETCS Signalling Engineer
AECOM
Markham, Ontario · Mississauga, Ontario
- $150,000 to $200,000 CAD / year
- Full-time
…central control components, with strong knowledge of LRT S&TCS systems, project environment, and client and operator…
Added 4 months ago
S
Architect - Industrial
Stantec
Yellowknife, NT
- Full-time
Detailed knowledge of the LEED rating systems and other sustainability rating system programs

Amazon

Software Development Manager , Amazon Customer Service

Toronto, ON, Canada

Apply on amazon.jobs About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Jul 15, 2026

Original job description

The Amazon Customer Service (CS) organization is at the forefront of customer experience – seeking to delight our customers in every interaction they have, whether through self-serve technology and tools (e.g., chatbots), or by interacting directly with our associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are also champions of driving defects out of customer experiences across the entire company, relentlessly advocating on behalf of customers and keeping them at the heart of everything we do.

The Contact Handling Experience team within CS is seeking a talented and people obsessed Software Development Manager to lead an engineering team to deliver on part of the vision, strategy, and execution of Customer Service Associate (CSA) facing applications and tools, which are the cornerstone of our ability to deliver the experience we intend for our customers. In this role, you will lead an engineering team that obsesses over the CSA experience and building the right applications and tools to support them in the day-to-day billions of interactions with customers. You and your team will develop world-class products, build closed-loop mechanisms to inform priorities, and own our technology roadmap in order to measure and improve associate experience and effectiveness worldwide. This is an exciting opportunity to build industry-standard defining products and make an impact on customer experience at Earth’s most customer-centric company.

Key job responsibilities
- Manage a high-performing development team
- Manage overall software development life-cycle
- Create, prioritize, communicate, manage, and execute roadmaps, project plans, and commitments
- Report on status of development, quality, operations, and system performance to management
- Work closely with Sr. Engineers and Team Leaders to architect and develop the best technical design and approach
- Foster culture of continuous engineering improvement through mentoring, feedback, and metrics
- Hire, coach, and mentor individuals; build a strong cross-functional organization
- Interface with a diverse customer base to understand requirements, priorities, and processes
- Propose and implement new projects or recommend system improvements.
- Own all operational metrics and support
- Have the obsession to drive a better customer experience through everything that we do here at Amazon
- Bring innovative ideas to the table every day, in order to find better ways of accomplishing our customer objectives
- Set clear, measurable quality goals for an organization in a data-driven way

A day in the life
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives.

About the team
The Contact Handling Experience (CHEX) team develops products to support Amazon’s CSAs to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction. Basic Qualifications: - 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams Preferred Qualifications: - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 171,400.00 - 286,200.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

Lead an engineering team to develop and execute the strategy for Customer Service Associate facing applications and tools. Manage the full software development life cycle while fostering a culture of continuous improvement and operational excellence.

Requirements

Requires at least 3 years of engineering management experience and 7 years of experience within engineering teams. Must have a proven track record in designing scalable systems and partnering with product management teams.

Skills

Engineering Team Management
System Architecture
Roadmap Execution
Mentoring
Cross-functional Leadership
Technical Design
Operational Metrics
Resource Planning
Stakeholder Management
Recruiting
Performance Management

Benefits

Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Insurance
Basic Life Insurance
AD&D Insurance
Deferred Profit Sharing Plan (DPSP)
Paid Time Off
Sign-on Payments
Restricted Stock Units (RSUs)

Visa sponsorship

Not detected in the job text

Keywords

Software Development
SDLC
System Design
Scalability
Reliability
Design Patterns
Code Reviews
Source Control Management
Build Processes
Livesite Operations
Customer Experience
Roadmapping
Data-Driven Goals
Technical Strategy
Engineering Practices

Report this job

Work requirements

Jobs in Canada