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Added 2 months ago
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Product Manager Intern (Winter 2027)
SweetTech
Montreal, QC
- $5,000 CAD / month
- Internship
At SweetTech, an Associate Product Manager intern is part of the full product lifecycle. This is not a rotation or a shadowing role. You will work directly with the CPO on the day-to-day…
Added 2 months ago
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Product Manager Intern (Fall 2026)
SweetTech
Montreal, QC
- $5,000 CAD / month
- Internship
At SweetTech, an Associate Product Manager intern is part of the full product lifecycle. This is not a rotation or a shadowing role. You will work directly with the CPO on the day-to-day…
Added 4 months ago
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Associate Account Manager
Marqeta
Remote, Canada
- Full-time
- Remote
Marqeta is looking for a driven, curious, and entrepreneurial Associate Account Manager to join our Global Strategic Partnerships team. In this role, you’ll partner closely with…
Added 2 months ago
Delivery Station Customer Service Associate , Team Harpreet
Amazon
AB · Leduc County, Alberta
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their…
Added 3 months ago
Architecture - Sr Project Architect
HOK Human Resources
Ottawa, ON
Responsible for the issuance and content of deliverables, technical content of HOK documents and coordination of disciplines including consultants and for the supervision of all staff…
Added 2 months ago
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WHS Specialist
Amazon
Bolton, ON
- Full-time
Associate Advocacy & Cultural Leadership - Serve as a trusted safety advisor and advocate for associate wellbeing, building strong partnerships across all levels of the organization. Foster…
Added 3 months ago
Senior Security Engineer, AI & DevSecOps
Atlas HXM
Canada
Deep understanding of modern AI security concepts, including prompt injection, data leakage, AI supply chain risks, and responsible AI practices.
Added 2 months ago
WC
Senior Analyst, Learning And Development (Future Skills & LBU)
Walmart Canada
Mississauga, ON
- Full-time
…technologies into learning experiences. The role also delivers data-driven insights, develops associate communications for programs that contribute to career growth, workforce capability,…
Added 4 months ago
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Associate Analog Design Engineer
Semtech
Ottawa, Ontario · CAN - Ottawa, ON
- Full-time
…networks. Our high-speed chips enable systems such as: hyperscale data centres, 5G wireless, fibre-to-the-home networks and ultra-fast connectivity within in AI…
Added 2 months ago
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Manager, E-commerce Category Management
Samsung Electronics
Mississauga, ON
- Full-time
Coordinate marketing for all online marketplaces, including promotional opportunities, pricing optimization and content creation
Added 3 months ago
WHS Specialist
Amazon
Whitby, ON
Associate Advocacy & Cultural Leadership - Serve as a trusted safety advisor and advocate for associate wellbeing, building strong partnerships across all levels of the organization. Foster…
Added 4 months ago
Software Development Manager , Amazon Customer Service
Amazon
Toronto, Ontario
…of the vision, strategy, and execution of Customer Service Associate (CSA) facing applications and tools, which are the cornerstone of our ability to deliver the experience we intend for…
Added 4 months ago
Security and Loss Prevention Specialist, NA, Worldwide Operations Security (WWOS)
Amazon
Delta, British Columbia
· Contribute to the identification of vulnerabilities (e.g., loss, associate experience, process improvement, data protection, physical security infrastructure) and define appropriate…
Added 4 months ago
Associé à l'inventaire et à l'entrepôt/Inventory and Warehouse Associate, DCC Communities, DCC Communities
Amazon
Montreal, Quebec
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The Logistics Specialist reviews Data Center inventory, in-bound shipments, and…
Added 2 months ago
KI
Field Marketing Specialist
Kinaxis Inc.
Ottawa, ON
- $62,250 to $91,300 CAD / year
- Full-time
Work with internal Marketing teams to coordinate content, creative assets, messaging and campaign deliverables.
Added 7 months ago
WS
Talent Management Specialist
Wolf Steel Ltd
Barrie, Ontario
- Full-time
Support onboarding/orientation programs to ensure strong Associate experience
Added 4 months ago
LF
Business Operations (General - Always Hiring)
Loop Financial
Toronto, ON
- $60,000 to $80,000 CAD / year
No two days will look the same. Our BizOps associate can be building a financial model in the morning and negotiating a vendor contract in the afternoon. They are a "Swiss Army Knife"…
Added 4 months ago
PG
Associate Director, Strategy
Publicis Groupe Holdings B.V
Toronto, Ontario
- $85,000 to $100,000 CAD / year
- Full-time
…Groupe’s investment in groundbreaking global & local tools and data solutions or because of the contagious momentum amplified by new team members and new…
Added 4 months ago
KD
Associate Brand Manager – Cold Beverage
Keurig Dr Pepper
Mississauga, Ontario
- $72,000 to $88,000 CAD / year
- Full-time
We are looking for an Associate Brand Manager to join our team and support the growth of our cold beverage portfolio. The successful candidate will contribute to all marketing efforts for…
Added 4 months ago
VI
Portfolio Associate
Valnet Inc.
Montreal, Quebec
- Full-time
Content & Audience Development: Partner with editorial teams to enhance content strategies using data and insights to increase traffic, engagement, and audience reach across the portfolio.
Added 4 months ago
PG
Group Account Director, Planning
Publicis Groupe Holdings B.V
Toronto, Ontario
- $120,000 to $140,000 CAD / year
- Full-time
Zenith is the ROI Agency. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the…
Added 2 months ago
Sonography Clinical Specialist - FHLS - TPT
Humber College
Toronto, ON
Under the general direction of and reporting to an Associate Dean in the Faculty of Health & Life Sciences, the incumbent will be a registered sonography professional who supports students,…
Added 2 months ago
Program Support Officer - Appendix D/Temporary Assignment (September 2026 - October 2027)
Mohawk College
Hamilton, ON
Compiles and organizes necessary data on behalf of the Operations Manager and/or Associate Dean for special projects, funding proposals, research, newsletters etc.
Added 4 months ago
SC
Senior Director - B2B Pricing, Margin & Bid Management
Staples Canada
Richmond Hill, Ontario
- Full-time
Develop and implement pricing strategies rooted in data and with clear ROI.
Added 4 months ago
Contract - Associate Director, Strategy
Track OMC
Toronto, Ontario
As such, we have the option to work from home two days per week, if we'd like

Amazon

Software Development Manager , Amazon Customer Service

Toronto, ON, Canada

Apply on amazon.jobs About employer

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Job details

Posting language: English
Posted: Jul 15, 2026

Original job description

The Amazon Customer Service (CS) organization is at the forefront of customer experience – seeking to delight our customers in every interaction they have, whether through self-serve technology and tools (e.g., chatbots), or by interacting directly with our associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are also champions of driving defects out of customer experiences across the entire company, relentlessly advocating on behalf of customers and keeping them at the heart of everything we do.

The Contact Handling Experience team within CS is seeking a talented and people obsessed Software Development Manager to lead an engineering team to deliver on part of the vision, strategy, and execution of Customer Service Associate (CSA) facing applications and tools, which are the cornerstone of our ability to deliver the experience we intend for our customers. In this role, you will lead an engineering team that obsesses over the CSA experience and building the right applications and tools to support them in the day-to-day billions of interactions with customers. You and your team will develop world-class products, build closed-loop mechanisms to inform priorities, and own our technology roadmap in order to measure and improve associate experience and effectiveness worldwide. This is an exciting opportunity to build industry-standard defining products and make an impact on customer experience at Earth’s most customer-centric company.

Key job responsibilities
- Manage a high-performing development team
- Manage overall software development life-cycle
- Create, prioritize, communicate, manage, and execute roadmaps, project plans, and commitments
- Report on status of development, quality, operations, and system performance to management
- Work closely with Sr. Engineers and Team Leaders to architect and develop the best technical design and approach
- Foster culture of continuous engineering improvement through mentoring, feedback, and metrics
- Hire, coach, and mentor individuals; build a strong cross-functional organization
- Interface with a diverse customer base to understand requirements, priorities, and processes
- Propose and implement new projects or recommend system improvements.
- Own all operational metrics and support
- Have the obsession to drive a better customer experience through everything that we do here at Amazon
- Bring innovative ideas to the table every day, in order to find better ways of accomplishing our customer objectives
- Set clear, measurable quality goals for an organization in a data-driven way

A day in the life
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives.

About the team
The Contact Handling Experience (CHEX) team develops products to support Amazon’s CSAs to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction. Basic Qualifications: - 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams Preferred Qualifications: - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 171,400.00 - 286,200.00 CAD annually

Apply on amazon.jobs About employer

More about this job

Responsibilities

Lead an engineering team to develop and execute the strategy for Customer Service Associate facing applications and tools. Manage the full software development life cycle while fostering a culture of continuous improvement and operational excellence.

Requirements

Requires at least 3 years of engineering management experience and 7 years of experience within engineering teams. Must have a proven track record in designing scalable systems and partnering with product management teams.

Skills

Engineering Team Management
System Architecture
Roadmap Execution
Mentoring
Cross-functional Leadership
Technical Design
Operational Metrics
Resource Planning
Stakeholder Management
Recruiting
Performance Management

Benefits

Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Insurance
Basic Life Insurance
AD&D Insurance
Deferred Profit Sharing Plan (DPSP)
Paid Time Off
Sign-on Payments
Restricted Stock Units (RSUs)

Visa sponsorship

Not detected in the job text

Keywords

Software Development
SDLC
System Design
Scalability
Reliability
Design Patterns
Code Reviews
Source Control Management
Build Processes
Livesite Operations
Customer Experience
Roadmapping
Data-Driven Goals
Technical Strategy
Engineering Practices

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Work requirements

Jobs in Canada