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Amazon

Software Development Manager, Promotions Customer Experience (PCX)

Vancouver, BC, Canada

Posting language: English
Posted: Sep 25, 2026

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Original job description

Are you energized by building systems that shape how hundreds of millions of customers discover savings? We are looking for a Software Development Manager to lead a team at the core of Amazon's promotions and deals platform. You will own the systems that determine which promotions surface to which customers and how, powering customer-facing experiences across search, detail pages, cart, and checkout during every major shopping event globally.

This is a role where your technical strategy directly translates into measurable customer engagement and business impact. You will guide your team through complex distributed-systems challenges, drive platform investments that unify promotional experiences, and partner across product, design, and engineering to turn ambiguous customer problems into shipped outcomes. If you are a collaborative, technically curious leader who thrives on solving hard problems at extreme scale, we would love to hear from you.

Key job responsibilities
- Own the technical strategy and multi-year roadmap for a core promotions platform, aligning engineering investments with customer and business goals.
- Lead, hire, coach, and develop a team of software engineers, building an inclusive, high-performing culture and supporting each individual's career growth.
- Drive system design and architecture decisions across distributed services, real-time and batch data pipelines, and machine-learning-driven merchandising at scale.
- Operate and continuously improve services that supply deals and promotions data to over 150 internal consumers, maintaining high availability through peak-traffic events.
- Partner with product management, design, and peer engineering teams to define requirements, prioritize work, and deliver measurable outcomes for customers.

A day in the life
You will start many mornings reviewing operational metrics and service health dashboards before joining your team's stand-up. From there, your time shifts between architecture reviews with engineers, roadmap discussions with product partners, and one-on-ones focused on career development. You will regularly collaborate with cross-functional teams to align on upcoming launches, then carve out time for strategic planning, writing technical documents, or diving deep into a design review. Expect a mix of focused individual work and energetic group problem-solving throughout the day.

About the team
Our team owns the end-to-end promotions and deals experience on Amazon. Our mission is to create a unified promotional experience that presents customers with the most relevant savings, breaking down boundaries between deals, coupons, price discounts, and other formats to deliver a cohesive shopping journey. We serve data and ranking signals to over 150 teams across Amazon, making our platform one of the highest-reach systems in the retail organization. We value collaboration, technical rigor, and a genuine commitment to building an inclusive environment where every team member can do their best work. Basic Qualifications: - 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams Preferred Qualifications: - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 171,400.00 - 286,200.00 CAD annually

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More about this job

Responsibilities

The Software Development Manager will lead a team responsible for the core promotions and deals platform, driving technical strategy and multi-year roadmaps. They will also manage, coach, and develop software engineers while partnering with cross-functional teams to deliver scalable, high-availability promotional experiences.

Requirements

Candidates must have over 8 years of experience in leading web service development and at least 3 years of engineering team management. Strong expertise in distributed systems architecture, system design, and full software development life cycle practices is required.

Skills

Distributed systems
System design
Architecture
Team leadership
Mentoring
Technical strategy
Data pipelines
Machine learning
Product management
Engineering management
Web services
Operational metrics
Stakeholder management
Recruiting
Performance management

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Development Manager
Promotions Platform
Distributed Systems
Web Services
Machine Learning
Data Pipelines
System Architecture
Engineering Management
Scalability
High Availability
Product Strategy
Coding Standards
Code Reviews
Source Control Management
Build Processes
Testing
Certification
Livesite Operations
Retail
Merchandising
Technical Strategy
Team Leadership
Mentoring
Recruiting
Performance Management
Cross-functional Collaboration
Operational Metrics
Service Health
Cloud Computing

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