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Added 2 months ago
BC
General BBA Template
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
…associated risks, including risk analysis, dust collection systems and fire protection in the heavy industry…
Added 2 months ago
A
Robotics - Software Development Engineer
Amazon
Toronto, ON
- Full-time
Build and maintain resilient distributed systems that are scalable, fault-tolerant, and cost-effective.
Added 2 months ago
GE
Carpenter
Gerry Enns Contracting
Kelowna, BC
- Full-time
Perform layout, framing, flooring, trim, cabinetry, ceiling systems, partitions, and finish carpentry tasks as needed on commercial projects.
Added 2 months ago
BC
Junior Technician/Designer - Industrial Piping
BBA Consultants
Montreal, QC
- Full-time
As a designer, you’ll help deliver engineering projects, select technology and implement projects in the mining, hydropower and heavy industry sectors. You’ll be based at one of our offices…
Added 2 months ago
BC
Junior Technician/Designer - Industrial Piping
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
As a designer, you’ll help deliver engineering projects, select technology and implement projects in the mining, hydropower and heavy industry sectors. You’ll be based at one of our offices…
Added 2 months ago
O
Staff Product Designer, Login and MFA (Auth0)
Okta
Toronto, ON
- $140,000 to $192,500 CAD / year
- Full-time
…have real ownership, influencing product direction alongside engineering and product management while shaping experiences that reach millions of people…
Added 2 months ago
X
AI Developer – Agentic System
Xanadu
Toronto, ON
- Full-time
As an AI Developer at Xanadu, you will play a crucial role in integrating generative AI into our R&D methodologies. This unique position allows you to contribute to the development of our…
Added 2 months ago
BC
Junior Technician/Designer - Industrial Piping
BBA Consultants
Boisbriand, QC
- Full-time
As a designer, you’ll help deliver engineering projects, select technology and implement projects in the mining, hydropower and heavy industry sectors. You’ll be based at one of our offices…
Added 2 months ago
JG
Java Full Stack Developer
J&M Group
Montreal, QC
- Full-time
Added 2 months ago
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Field Service Supervisor
REV
Calgary, AB
- Full-time
Added 2 months ago
H
Mobile Developer - React Native
Highspring
Montreal, QC
- Full-time
We are currently seeking a React Native Developer to contribute to mobile and front-end development efforts across several large-scale modernization and integration programs within a…
Added 2 months ago
S
Manager, Global Incentive Compensation
Salesforce
Toronto, ON
- Full-time
You will utilize your deep technical competencies and functional business expertise to identify, evaluate, and develop systems and procedures that meet business user requirements and follow…
Added 2 months ago
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Engineer / EIT - Apply For Future Opportunities
Elk Valley Resources
Elkford, BC
- Full-time
EVR maintains an active Global Engineering talent pool for Engineering professionals across all levels. By joining our talent pool, you’ll be considered for a variety of current and future…
Added 2 months ago
AC
Mechanical Designer ((Skid system/process piping)
ALTEN Canada
Toronto, ON
- Full-time
In just three decades, ALTEN has become a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries…
Added 2 months ago
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Senior Product Designer
Nurun
Toronto, ON
- $95,000 to $115,000 CAD / year
- Full-time
…accessible experiences. By defining and evolving scalable design systems, component libraries, and UI frameworks, you'll ensure consistency and efficiency across products, while applying…
Added 2 months ago
C
Senior Director of Engineering, International
Clio
Toronto, ON
- Full-time
We are seeking an experienced Senior Director of Engineering to lead the success of Clio's product suite across international markets, with a primary focus on the UKI, APAC, Canada, and an…
Added 2 months ago
AW
Software Development Manager, Alameda
Amazon Web Services (AWS)
Toronto, ON
- Full-time
…lifecycle from conception to delivery advancing the foundational systems used to run and operate AWS…
Added 2 months ago
A
Software Support Engineer, AFT Quality
Amazon
Toronto, ON
- Full-time
…Foundations division builds, deploys, and maintains several CV systems like Omniscan, AFEX3, CVAP, Metis, Thea, VBI, and IDT. The deployment scale of these systems is in the order of a few…
Added 2 months ago
AW
Software Engineering Manager, AWS CloudFormation
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
3+ years of engineering team management experience
Added 2 months ago
A
Sr. Software Development Engineer, Charge Calc
Amazon
Vancouver, BC
- Full-time
Charge Calculation is the backbone of every purchase on Amazon. We own the systems that orchestrate how charges are computed, represented, and communicated across the entire consumer buying…
Added 2 months ago
A
Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
- Full-time
Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems
Added 2 months ago
A
Robotics - Software Development Engineer Intern - 2026 - Toronto
Amazon
Toronto, ON
- Full-time
Bachelor's degree or above in Computer Science, Computer Engineering, Data Science, Information Systems, or related STEM fields
Added 2 months ago
A
Senior Program Manager, Intellectual Property Protection
Amazon
Vancouver, BC
- Full-time
…Program Manager who will drive our brand protection detection systems through systematic problem-solving and technical expertise. In this role, you'll own the end-to-end program lifecycle…
Added 2 months ago
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Software Development Engineer, WW Deals & Promotions
Amazon
Vancouver, BC
- Full-time
In this exciting role, you'll contribute to designing and developing the systems that power Amazon's entire promotions ecosystem - from the deals and discounts customers discover, to the…
Added 2 months ago
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Applied Science Manager III, RBKS AI
Amazon
Toronto, ON
- Full-time
…security technology and advancing the field of AI algorithms and…

Amazon

Software Support Engineer, AFT Quality

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2+ years of software development, or 2+ years of technical support experience
Posting language: English
Posted: Aug 18, 2026

Original job description

Description

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network by designing and building the software, hardware and processes that enable our customers to get what they want, when they want it. We put innovation into action, working alongside our employees in the FCs to move billions of customer orders through our Fulfillment Centers globally. As part of this vision, AFT Quality's Perceptive Fulfillment Foundations division builds, deploys, and maintains several CV systems like Omniscan, AFEX3, CVAP, Metis, Thea, VBI, and IDT. The deployment scale of these systems is in the order of a few hundred every year. These systems provide several PB of data from various FCs worldwide. This data is critical to generate foundational insights that facilitate downstream business specific decision making of fulfillment operations for various process paths across FTR. PF2 is responsible for software deployment and maintenance support of these systems globally across NA, EU, and FE.

We are seeking a Software Support Engineer. This role will use their technical skills to provide high quality support for various PF2 computer vision systems and maintain their software and its uptime across sites world wide. The role will support over 5+ vision and measurement systems including new systems going to GA. The SE will troubleshoot and solve problems that do not have defined SOPs. They will create SOPs and processes where needed and work closely with various stakeholders including RME, ACES, RDPI, TD-SI among others.

Key job responsibilities

Provide resolution support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple systems, features and services.
Work on operations and maintenance driven tasks including coding where needed.
Software deployment support in staging and production environments across multiple systems including some Tier-1 systems.
Develop tools to aid operations and maintenance
Work with engineering team for taking over active issues and creating a team specific knowledge base and skill set.
Work to streamline the SOPs, automate operations to reduce engineering burden around device maintenance.

A day in the life

Handle time sensitive deployments across NA, EU, and FE.
Handle issue resolution around device maintenance.
Work with engineering teams to surface operational issues for feature prioritization.
Work with deployment teams both internal to AFT Quality and across various FCs.

Role

This role requires flexibility to support global operations across multiple time zones. The successful candidate must be available to adjust their schedule as business needs require, including:

Supporting North American time zones (Eastern Time through Pacific Time).
Supporting European time zones when needed.
Participating in worldwide deployment activities, which may occur outside standard business hours.

About The Team

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and science solutions that orchestrate processes, robots, machines, and people. https://tinyurl.com/AFTOverview

AFT’s Quality organization drives automation programs that leverage computer vision, machine learning, and other innovative technologies to prevent, detect, and correct potential inventory issues impacting fulfillment efficiency and customer satisfaction. We build solutions that ensure Amazon customers can get what they want, when they want it and in perfect condition.

Basic Qualifications

2+ years of software development, or 2+ years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems

Preferred Qualifications

Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 57,400.00 - 95,900.00 CAD annually

Company - Amazon Development Centre Canada ULC

Job ID: A10387671

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More about this job

Responsibilities

Provide high-quality technical support and maintenance for global computer vision systems to ensure maximum uptime. Develop tools and SOPs to streamline operations and collaborate with engineering teams to resolve complex technical issues.

Requirements

Requires at least 2 years of experience in software development or technical support with proficiency in scripting and debugging. Preferred candidates have knowledge of REST web services, distributed systems, and RAID maintenance.

Skills

Software Development
Technical Support
Scripting
Troubleshooting
Debugging
Web Services
Distributed Systems
Web Application Development
Hardware RAID
Software RAID
REST Web Services
XML
JSON
Computer Vision
Software Deployment
Operational Maintenance

Benefits

Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Insurance
Basic Life Insurance
AD&D Insurance
Deferred Profit Sharing Plan (DPSP)
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Computer Vision
AFT Quality
Software Support Engineer
REST
XML
JSON
RAID
Distributed Systems
Web Services
SOP
Tier-1 Systems
Fulfillment Technologies
Technical Troubleshooting
Scripting
Software Deployment
Global Operations

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