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Added 5 mins ago
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Project Engineering Manager
Refresco
Mississauga, ON
- Full-time
…(GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the…
Added 5 mins ago
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Industrial Maintenance Technician (Electromechanic) - Weekend Shift
Safran
Mirabel, QC
- Full-time
Repair of various production equipment (CNC machine tools, shot blasters, ovens, plating, robots, etc.)
Added 5 mins ago
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Production Finish Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 5 mins ago
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Machining Production Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 6 mins ago
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Sr AI Engineer
Nutrien
Calgary, AB
- Full-time
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs…
Added 6 mins ago
CE
Operational Integrity Field Operator
Cenovus Energy
Lloydminster, SK
- Full-time
Independently manage the day-to-day scheduling and coordination of supplier work activities to support operational priorities and minimize downtime.
Added 6 mins ago
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Manager, Risk Report Development
BMO
Toronto, ON · BMOPLACE
- Full-time
Executes work to deliver timely, accurate, and efficient service for scheduled reporting production processes.
Added 6 mins ago
Student Records Representative
Government of Alberta
AB
…achievement information for Alberta students and supports the production and distribution of high school transcripts and diplomas. The team also provides student records support to…
Added 6 mins ago
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RQ11857 - Systems Administrator/Operations Support Specialist - Senior
Maarut
Toronto, ON
- Contract
Perform production support, incident management, root cause analysis, and resolution of Oracle Recruiting Cloud application issues.
Added 6 mins ago
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RQ11843 - Software Developer - Senior
Maarut
Toronto, ON
- Contract
Support application deployment, data migration, and system
Added 6 mins ago
Operator Laboratory Technician | Talent Pool
BHP
Canada
As a Laboratory Technician, you will play a key role in supporting safe, reliable, and efficient potash production through high-quality analytical testing and laboratory operations. Your…
Added 21 mins ago
Shipper/Receiver
Canadian Blood Services
Ottawa, ON
…Finished Product. In this role, you will work closely with our production and distribution centre to ensure that finished products are properly distributed from this…
Added 21 mins ago
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Senior Full Stack Engineer, People Products
Thumbtack
Remote, Canada
- Full-time
- Remote
Take early People products to production and grow them into a suite of experiences, across standalone products, plugins, and everyday tools, that move from answers and insights to…
Added 34 mins ago
AI
Developer – .NET, C#, VB.NET & Crystal Reports
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
The person will be responsible for application development, enhancement, maintenance and production support for Corporate / Vendor applications. The role requires hands-on experience in…
Added 34 mins ago
AI
IBM FileNet Developer – IBM Content Navigator, Java/J2EE & Unix
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
The person will be responsible for IBM FileNet / Enterprise Content Management application development, enhancement, maintenance and production support activities.
Added 34 mins ago
AI
SQL Database Administrator
Apptoza Inc.
Vancouver, BC
- Full-time
The person will lead Microsoft SQL Server database administration, production support, operational governance and database service delivery for the BC Hydro PU13 Database tower. The role…
Added 34 mins ago
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Gestionnaire principal(e), Santé, sécurité et environnement, multisites / HSE Multi-Site Sr Manager
CBRE
Montreal, QC
- Full-time
Maîtrise approfondie des applications Microsoft Office, notamment Word, Excel et Outlook, pour répondre aux besoins en matière de production de rapports, d’analyse et de communication.
Added 34 mins ago
AI
Sr. SharePoint Developer
Apptoza Inc.
Vancouver, BC
- Full-time
…design SharePoint based solutions, implement customizations and support delivery across the application lifecycle. The role requires strong hands-on development experience in SharePoint…
Added 34 mins ago
AI
.Net Developer
Apptoza Inc.
Vancouver, BC
- Full-time
The person will be responsible for application development, enhancement, maintenance and production support for BC Hydro Corporate / Vendor applications. The role requires hands-on…
Added 34 mins ago
AE
Reliability Engineer
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…also prioritize citizens of the Métis Nation of Ontario. To support this commitment, members from these Nations seeking employment opportunities at the Detour Lake Mine are encouraged to…
Added 34 mins ago
AE
Information Technology General Supervisor
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
Provide leadership and technical direction for OT and mine systems support, including Wenco, Surface Manager, SCADA/HMI platforms, Aveva PI and historians, fleet technology, telemetry,…
Added 35 mins ago
AI
IBM FileNet Developer
Apptoza Inc.
Vancouver, BC
- Full-time
The person will be responsible for IBM FileNet / Enterprise Content Management application development, enhancement, maintenance and production support. The role requires hands-on…
Added 35 mins ago
AI
Sharepoint Developer
Apptoza Inc.
Vancouver, BC
- Full-time
…design SharePoint based solutions, implement customizations and support delivery across the application lifecycle. The role requires strong hands-on development experience in SharePoint…
Added 35 mins ago
PR
Information Services Summer Student
Paramount Resources
Calgary, AB
- Internship
…depth has propelled us into one of the top exploration and production companies in…
Added 35 mins ago
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Principal Application Engineer (Salesforce)
PointClickCare
Mississauga, ON
- $135,300 to $169,100 CAD / year
- Full-time
PointClickCare is searching for a Principal Application Engineer who will lead application development by writing and rigorously defending production-grade application code and…

Amazon

Software Support Engineer, AFT Quality

Toronto, ON, Canada

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Job details

Experience: 2+ years of software development, or 2+ years of technical support experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network by designing and building the software, hardware and processes that enable our customers to get what they want, when they want it. We put innovation into action, working alongside our employees in the FCs to move billions of customer orders through our Fulfillment Centers globally. As part of this vision, AFT Quality's Perceptive Fulfillment Foundations division builds, deploys, and maintains several CV systems like Omniscan, AFEX3, CVAP, Metis, Thea, VBI, and IDT. The deployment scale of these systems is in the order of a few hundred every year. These systems provide several PB of data from various FCs worldwide. This data is critical to generate foundational insights that facilitate downstream business specific decision making of fulfillment operations for various process paths across FTR. PF2 is responsible for software deployment and maintenance support of these systems globally across NA, EU, and FE.

We are seeking a Software Support Engineer. This role will use their technical skills to provide high quality support for various PF2 computer vision systems and maintain their software and its uptime across sites world wide. The role will support over 5+ vision and measurement systems including new systems going to GA. The SE will troubleshoot and solve problems that do not have defined SOPs. They will create SOPs and processes where needed and work closely with various stakeholders including RME, ACES, RDPI, TD-SI among others.

Key job responsibilities
- Provide resolution support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple systems, features and services.
- Work on operations and maintenance driven tasks including coding where needed.
- Software deployment support in staging and production environments across multiple systems including some Tier-1 systems.
- Develop tools to aid operations and maintenance
- Work with engineering team for taking over active issues and creating a team specific knowledge base and skill set.
- Work to streamline the SOPs, automate operations to reduce engineering burden around device maintenance.

A day in the life
- Handle time sensitive deployments across NA, EU, and FE.
- Handle issue resolution around device maintenance.
- Work with engineering teams to surface operational issues for feature prioritization.
- Work with deployment teams both internal to AFT Quality and across various FCs.

This role requires flexibility to support global operations across multiple time zones. The successful candidate must be available to adjust their schedule as business needs require, including:

- Supporting North American time zones (Eastern Time through Pacific Time).
- Supporting European time zones when needed.
- Participating in worldwide deployment activities, which may occur outside standard business hours.

About the team
Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and science solutions that orchestrate processes, robots, machines, and people. https://tinyurl.com/AFTOverview

AFT’s Quality organization drives automation programs that leverage computer vision, machine learning, and other innovative technologies to prevent, detect, and correct potential inventory issues impacting fulfillment efficiency and customer satisfaction. We build solutions that ensure Amazon customers can get what they want, when they want it and in perfect condition. Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 57,400.00 - 95,900.00 CAD annually

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More about this job

Responsibilities

The Software Support Engineer will provide technical support, troubleshoot issues, and maintain computer vision systems across global fulfillment centers. They will also manage software deployments, create standard operating procedures, and develop tools to streamline operational maintenance.

Requirements

Candidates must have at least 2 years of experience in software development or technical support, along with proficiency in scripting and system troubleshooting. Preferred qualifications include knowledge of web services, distributed systems, and hardware maintenance.

Skills

Software support
Technical troubleshooting
Scripting
Debugging
Computer vision systems
Software deployment
Hardware maintenance
Web services
Distributed systems
Web application development
RAID
REST
XML
JSON
Operations maintenance
SOP development

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Support Engineer
Amazon Fulfillment Technologies
Computer Vision
Omniscan
AFEX3
CVAP
Metis
Thea
VBI
IDT
Scripting
Debugging
Web Services
Distributed Systems
RAID
REST
XML
JSON
SOP
Deployment
Automation
Fulfillment Centers
Operations
Maintenance
Technical Support

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