Jobs in Canada

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Added 8 mins ago
CO
Intern, Strategy Analyst - Summer 2027
Capital One
Toronto, ON
- Full-time
…have. The goal: enhancing the overall value provided to the customer while being mindful of the additional costs and credit risk associated with different…
Added 8 mins ago
IT Support Analyst
Salit Steel
Welland, ON
User Support & Service Desk Management: Serve as the first point of contact for technical requests; troubleshoot desktop, laptop, mobile, peripheral, and software issues while efficiently…
Added 8 mins ago
Shop Foreman/Forewoman
Tourism Holdings Ltd
Elmsdale, NS
The RV Shop Foreman/Forewoman is a key member of CanaDream's Service team, responsible for overseeing the day-to-day operations of the service shop while providing hands-on technical…
Added 8 mins ago
CO
Associate, Strategy Analyst - New Grad 2027
Capital One
Toronto, ON
- Full-time
…testing and monitoring, and ultimately being accountable for both customer and financial…
Added 8 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Quebec, QC
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 8 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Saskatoon, SK
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 8 mins ago
T
Data Engineer II
TD
Toronto, ON
- Full-time
Articulate complex, large scale, and high impact technical design and development details to non-technical business partners
Added 8 mins ago
MM
H&B Consultant
Marsh McLennan
Montreal, QC
- Full-time
A track record of providing strong customer service and managing multiple concurrent internal deliverables.
Added 8 mins ago
TS
Community Family Service Worker
The Salvation Army Canada and Bermuda Territory
Fort McMurray, AB
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 8 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Victoria, BC · Cedar Hill Thrift Store
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 8 mins ago
S
Director, Technology & Digital Transformation
Sunpan
Toronto, ON · Scarborough, Ontario
- Full-time
Improve workflows across sales, supply chain, warehousing, finance and customer service through process redesign, integration and automation.
Added 9 mins ago
OG
Spécialiste du soutien technique / Technical Support Specialist
OEC Group (Canada)
Montreal, QC
- Full-time
The successful candidate will combine strong customer service skills, a structured troubleshooting approach, accurate documentation practices, attention to security, and a commitment to…
Added 9 mins ago
WS
Lab Technician II - Grills
Wolf Steel Ltd
Barrie, ON
- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…
Added 9 mins ago
SS
Sales Account Manager
Summit Search Group
SK · Saskatchewan, Canada
- Full-time
…relationship-driven sales professional who enjoys combining technical expertise with business development and building lasting customer…
Added 9 mins ago
TS
Community Family Service Worker
The Salvation Army in Canada
Fort McMurray, AB
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 9 mins ago
C
Branch Manager
CDN
Grande Prairie, AB
- Full-time
Build and maintain strong customer relationships and address service or project concerns in a timely manner.
Added 9 mins ago
TH
ASSISTANT STORE MANAGER- GRAND PRAIRIE
The Home Depot Canada
Grande Prairie, AB
- Full-time
Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
Added 9 mins ago
C
Application Consultant
CIBC
Toronto, ON
- Full-time
…providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining,…
Added 9 mins ago
C
Contact Centre Representative (Cards, Costco, Remote) - Bilingual
CIBC
Montreal, QC
- Full-time
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
Added 9 mins ago
B
Balance Sheet Management Manager
BMO
Toronto, ON · FCP
- Full-time
Provides specialized consulting, analytical and technical support.
Added 9 mins ago
B
Director, Head of Equity Derivatives Risk Engineering
BMO
Toronto, ON · FCP
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 9 mins ago
B
Senior Learning Experience Designer
BMO
Toronto, ON · FCP
- Full-time
Designs and develops solutions that advance human performance, drive business impact, and maintain a customer-focused mindset.
Added 9 mins ago
PF
Inventory Optimization Analyst
Parts for Trucks, Inc.
Dartmouth, NS
- Full-time
Parts for Trucks has been an industry leader providing parts and service to the heavy-duty trucking industry for over 100 years. Operating coast to coast, Parts for Trucks offers a complete…
Added 9 mins ago
TS
Community Family Service Worker
The Salvation Army in Canada
Fort McMurray, AB
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 9 mins ago
AI
SQL DBA Senior Technical Lead
Apptoza Inc.
Vancouver, BC
- Full-time
…administration, production support, operational governance and database service delivery for the BC Hydro PU13 Database tower. The role requires hands-on SQL DBA expertise, leadership,…

Amazon

Software Support Engineer, AFT Quality

Toronto, ON, Canada

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Job details

Experience: 2+ years of software development, or 2+ years of technical support experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network by designing and building the software, hardware and processes that enable our customers to get what they want, when they want it. We put innovation into action, working alongside our employees in the FCs to move billions of customer orders through our Fulfillment Centers globally. As part of this vision, AFT Quality's Perceptive Fulfillment Foundations division builds, deploys, and maintains several CV systems like Omniscan, AFEX3, CVAP, Metis, Thea, VBI, and IDT. The deployment scale of these systems is in the order of a few hundred every year. These systems provide several PB of data from various FCs worldwide. This data is critical to generate foundational insights that facilitate downstream business specific decision making of fulfillment operations for various process paths across FTR. PF2 is responsible for software deployment and maintenance support of these systems globally across NA, EU, and FE.

We are seeking a Software Support Engineer. This role will use their technical skills to provide high quality support for various PF2 computer vision systems and maintain their software and its uptime across sites world wide. The role will support over 5+ vision and measurement systems including new systems going to GA. The SE will troubleshoot and solve problems that do not have defined SOPs. They will create SOPs and processes where needed and work closely with various stakeholders including RME, ACES, RDPI, TD-SI among others.

Key job responsibilities
- Provide resolution support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple systems, features and services.
- Work on operations and maintenance driven tasks including coding where needed.
- Software deployment support in staging and production environments across multiple systems including some Tier-1 systems.
- Develop tools to aid operations and maintenance
- Work with engineering team for taking over active issues and creating a team specific knowledge base and skill set.
- Work to streamline the SOPs, automate operations to reduce engineering burden around device maintenance.

A day in the life
- Handle time sensitive deployments across NA, EU, and FE.
- Handle issue resolution around device maintenance.
- Work with engineering teams to surface operational issues for feature prioritization.
- Work with deployment teams both internal to AFT Quality and across various FCs.

This role requires flexibility to support global operations across multiple time zones. The successful candidate must be available to adjust their schedule as business needs require, including:

- Supporting North American time zones (Eastern Time through Pacific Time).
- Supporting European time zones when needed.
- Participating in worldwide deployment activities, which may occur outside standard business hours.

About the team
Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and science solutions that orchestrate processes, robots, machines, and people. https://tinyurl.com/AFTOverview

AFT’s Quality organization drives automation programs that leverage computer vision, machine learning, and other innovative technologies to prevent, detect, and correct potential inventory issues impacting fulfillment efficiency and customer satisfaction. We build solutions that ensure Amazon customers can get what they want, when they want it and in perfect condition. Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 57,400.00 - 95,900.00 CAD annually

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More about this job

Responsibilities

The Software Support Engineer will provide technical support, troubleshoot issues, and maintain computer vision systems across global fulfillment centers. They will also manage software deployments, create standard operating procedures, and develop tools to streamline operational maintenance.

Requirements

Candidates must have at least 2 years of experience in software development or technical support, along with proficiency in scripting and system troubleshooting. Preferred qualifications include knowledge of web services, distributed systems, and hardware maintenance.

Skills

Software support
Technical troubleshooting
Scripting
Debugging
Computer vision systems
Software deployment
Hardware maintenance
Web services
Distributed systems
Web application development
RAID
REST
XML
JSON
Operations maintenance
SOP development

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Software Support Engineer
Amazon Fulfillment Technologies
Computer Vision
Omniscan
AFEX3
CVAP
Metis
Thea
VBI
IDT
Scripting
Debugging
Web Services
Distributed Systems
RAID
REST
XML
JSON
SOP
Deployment
Automation
Fulfillment Centers
Operations
Maintenance
Technical Support

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