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Added 13 mins ago
T
Customer Experience Associate - Korean Language Skills and Asset
TD
Coquitlam, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 13 mins ago
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Data Engineer II
TD
Toronto, ON
- Full-time
Added 13 mins ago
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Personal Banker - Beaconsfield Branch
TD
Beaconsfield, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 13 mins ago
IS
Customer Service Manager
Intellijoint Surgical
Kitchener, ON
- Full-time
…patients and surgeons to improve our products. We are seeking a Customer Service Manager to join our growing team to help bring innovative technologies to the…
Added 13 mins ago
SL
Engineering Manager - Advisor Experience
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
As Engineering Manager - Advisor Experience, you lead the squad that builds the advisor experiences, Salesforce integrations, business workflows, and internal capabilities supporting…
Added 13 mins ago
Portfolio Administrator - Calgary
Scotiabank
ON · Calgary, ON
Key point of contact for clients on behalf of assigned Relationship Manager
Added 13 mins ago
SC
Assistant Manager
Staples Canada
Laval, QC
- Full-time
Additionally, you will create an environment focused on high performance, results, and a customer-first mentality through leading by example and effective coaching. Your responsibilities…
Added 28 mins ago
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Sales Consultant Trainee
Sysco
ON · Sysco Southwestern Ontario
- Full-time
…for a full-time territory assignment within six months post onboarding/training. The candidate will work closely with the District Sales Manager (DSM), handling assigned responsibilities…
Added 28 mins ago
FN
Specialist Investigations, Risk Management
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Added 28 mins ago
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Retail Operations Manager
PetSmart
Toronto, ON · North York, ON
- Full-time
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 43 mins ago
PC
Wealth Planning Assistant
Prospera Credit Union
New Westminster, BC
- Part-time
Client meeting preparation: preparing applicable statements/paperwork/onboarding documents, customer reminders (including materials to bring to meeting), post meeting duties, follow-up and…
Added 43 mins ago
VG
Service Coordinator
Veralto Global
London, ON
- Full-time
As a Service Coordinator at Trojan Technologies, you will work closely with a Project Manager to help our customers meet their water quality objectives. This includes customer guidance…
Added 43 mins ago
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Senior Content Designer
BMO
Toronto, ON · BMOPLACE
- Full-time
You turn complex information and customer problems into experiences that feel simple, clear and human. You don’t just write the words that go into an experience. You help define the…
Added 58 mins ago
T
Claims Advisor, Catastrophe Claims
TD
Markham, ON
- Full-time
…deliver the best service in the industry to our clients - our customer obsession has led to our…
Added 58 mins ago
T
Operations Officer III
TD
Mississauga, ON
- Full-time
Prioritize and complete own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload
Added 58 mins ago
T
Data Engineer II
TD
Toronto, ON
- Full-time
Added 58 mins ago
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Senior Regional Manager, Financial Planning
TD
Aurora, ON
- Full-time
…achieve their financial goals while delivering a legendary customer experience is what drives our business success, new business and client loyalty. We do this by knowing our clients,…
Added 58 mins ago
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Software Engineer II
TD
Toronto, ON
- Full-time
Added 58 mins ago
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Claims Advisor, Catastrophe Claims
TD
Halifax, NS
- Full-time
…deliver the best service in the industry to our clients - our customer obsession has led to our…
Added 58 mins ago
T
Personal Banking Associate Trainee
TD
AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 58 mins ago
T
Claims Advisor, Catastrophe Claims
TD
Saint John, NB
- Full-time
…deliver the best service in the industry to our clients - our customer obsession has led to our…
Added 58 mins ago
T
Claims Advisor, Catastrophe Claims
TD
Calgary, AB
- Full-time
…deliver the best service in the industry to our clients - our customer obsession has led to our…
Added 58 mins ago
T
Catastrophe Claims Advisor - Bilingual French/English
TD
Montreal, QC
- Full-time
…deliver the best service in the industry to our clients - our customer obsession has led to our…
Added 58 mins ago
T
Sr. IT Data Analyst
TD
Toronto, ON
- Full-time
…Risk Management systems (Oracle - Transaction Monitoring and Customer Risk Rating solutions). You will have the opportunity to engage in cross team initiatives beyond your immediate project…
Added 58 mins ago
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Counsel II
TD
Toronto, ON
- Full-time
Support product enhancements, strategic initiatives and changes to business processes, distribution models and customer journeys

Amazon

Sr. Operations Manager

Ottawa, ON, Canada

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Job details

Experience: 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
Posting language: English
Posted: Nov 5, 2026

Original job description

Job description

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Responsibilities:
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements:
• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
Basic qualifications

- Bachelor's degree or equivalent
- Work flexible hours as business demands, including overnight, weekends and holidays
- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
- Prior experience with performance metrics, process improvement and Lean techniques
- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination
Preferred qualifications

- Ability to handle changing priorities and use good judgment in stressful situations
- Interest in long-term career development through assignments in multiple FCs across the nation
- Experience with a contingent workforce during peak seasons
- Bachelor's degree in Engineering, Operations or related field. MBA preferred Basic Qualifications: - Bachelor's degree or equivalent
- Work flexible hours as business demands, including overnight, weekends and holidays
- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
- Prior experience with performance metrics, process improvement and Lean techniques
- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination Preferred Qualifications: - Ability to handle changing priorities and use good judgment in stressful situations
- Interest in long-term career development through assignments in multiple FCs across the nation
- Experience with a contingent workforce during peak seasons
- Bachelor's degree in Engineering, Operations or related field. MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Ottawa - 116,100.00 - 193,900.00 CAD annually

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More about this job

Responsibilities

The Sr. Operations Manager is responsible for all budgetary, people development, and operational objectives within a fulfillment center. They lead a team of managers to drive quality, safety, and process improvement initiatives while ensuring performance targets are met.

Requirements

Candidates must have at least 7 years of direct management experience in a manufacturing, production, or distribution environment. A bachelor's degree is required, and the role demands the ability to work flexible hours including nights, weekends, and holidays.

Skills

Operations management
People development
Budgetary management
Lean initiatives
Process improvement
Performance management
Staffing lifecycle
Leadership
Coaching
Mentoring
Safety management
Quality control
Customer experience
Strategic planning
Cross-functional collaboration

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

Fulfillment center
Lean
Operations management
Budgeting
People development
Performance metrics
Process improvement
Staffing
Manufacturing
Distribution
Safety
Quality assurance
Leadership
Inbound operations
Outbound operations
Supply chain
Strategic planning
Team management
Coaching
Mentoring

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