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Added 26 days ago
C
SR Guidewire PC with Java Sprinboot
Cognizant
Toronto, ON
- Full-time
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build…
Added 26 days ago
WS
Senior Millwright
Wolf Steel Ltd
Barrie, ON
- Full-time
Drive continuous improvement initiatives, lean projects, and process enhancements to maximize uptime, efficiency and safety
Added 26 days ago
TH
Replenishment Analyst
The Home Depot Canada
Toronto, ON
- Other
Identify process improvement opportunities and recommend solutions.
Added 26 days ago
TH
Analyste r°approvisionnement
The Home Depot Canada
Toronto, ON
- Other
Identify process improvement opportunities and recommend solutions.
Added 27 days ago
B
Associate/Sr. Associate, Investments - Capital Partnerships
Brookfield
Toronto, ON
- Full-time
The Associate / Senior Associate will play a key role in supporting Brookfield’s leadership position in the energy transition by delivering innovative investment solutions that mobilize…
Added 27 days ago
BB
Associé(e) principal(e) aux ventes - Mobile / Senior Mobile Sales Associate
Best Buy Canada
Canada
- Full-time
You’ll love it here! We are hiring immediately for a senior sales associate, which we call a senior advisor at Best Buy. As a senior sales associate, you will be the face of Best Buy for…
Added 27 days ago
BA
Associate/Sr. Associate, Investments - Capital Partnerships
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
The Associate / Senior Associate will play a key role in supporting Brookfield’s leadership position in the energy transition by delivering innovative investment solutions that mobilize…
Added 27 days ago
N
Senior Millwright
Napoleon
Barrie, ON
- Full-time
Drive continuous improvement initiatives, lean projects, and process enhancements to maximize uptime, efficiency and safety
Added 1 month ago
DS
Global MDM Process Tower Sr Expert
DHL Supply Chain
Mississauga, ON
- Full-time
Global Process Senior Expert – Master Data Management
Added 1 month ago
SR
Equipment Rental Specialist
Sunbelt Rentals, Inc.
Okotoks, AB
- Full-time
Successful completion of the DOT Qualification process preferred
Added 1 month ago
M
Model Risk Management Quant Associate/AVP- Market
MUFG
Toronto, ON
- Full-time
…outcomes analysis, and reviewing model governance and control…
Added 1 month ago
Sr. Power Platform Developer
Softchoice
NL · Toronto, ON · Oakville, ON · Vancouver, BC · NB · NS · AB · BC · Nova Scotia, Nova · British Columbia, Brit
Microsoft Power Platform certification recommended (e.g., Power Platform Functional Consultant Associate).
Added 1 month ago
MI
SR Actuary
Maarut Inc
Canada
- Contract
Supports the optimization of estimation processes through technical analysis and process improvement initiatives
Added 1 month ago
SC
Senior Talent Acquisition Specialist (Bilingual EN/FR Preferred)
Staples Canada
Richmond Hill, ON
- Full-time
…sourcing, interviewing, and coordinating the background check process for prospective candidates. The Sr. TA Specialist will also actively be involved in projects and activities including…
Added 1 month ago
OM
Associate Director, Programmatic
Omnicom Media
Toronto, ON
- Full-time
The Associate Director, Programmatic is responsible for delivering successful audience-based programmatic media programs across a portfolio of KINESSO clients. The Associate Director will…
Added 1 month ago
M
Sr Actuary
Maarut
Ottawa, ON
- Full-time
completion of ACAS Associate of the Casualty Actuarial Society
Added 1 month ago
C
Senior Security Operations Specialist
CDW
Mississauga, ON
- Full-time
…the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in all technical disciplines supported by the Managed Security Services practice, specializing in at least one…
Added 1 month ago
HC
Sr. Talent Development Associate (12-month Contract)
Hyundai Capital
Toronto, ON
- Full-time
Position Summary: The Senior Talent Development Associate supports the design, delivery, and administration of training and development programs across HCCA. This role focuses on…
Added 1 month ago
HC
Sr. Talent Development Associate (12-month Contract)
Hyundai Capital America
Toronto, ON
- Full-time
Position Summary: The Senior Talent Development Associate supports the design, delivery, and administration of training and development programs across HCCA. This role focuses on…
Added 1 month ago
Sr. Software Dev Engineer, Amazon Customer Service
Amazon
Toronto, ON
…empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis…
Added 1 month ago
OP
Senior Site Analyst
Omnicom Precision Marketing
Toronto, ON
- Full-time
…social, email and other sources. This role will support the Associate Director in understanding the client’s business and analytic needs, in terms of developing reporting that promotes…
Added 1 month ago
SR
Senior Analyst - Inventory Planning & Replenishment
Staples Retail
Richmond Hill, ON
- Full-time
DATA ANALYSIS, REPORTING & PROCESS IMPROVEMENT (15%):
Added 1 month ago
SC
Senior Analyst - Inventory Planning & Replenishment
Staples Canada
Richmond Hill, ON
- Full-time
DATA ANALYSIS, REPORTING & PROCESS IMPROVEMENT (15%):
Added 1 month ago
OP
Senior Site Analyst
Omnicom Precision Marketing
Toronto, ON
- Full-time
…social, email and other sources. This role will support the Associate Director in understanding the client’s business and analytic needs, in terms of developing reporting that promotes…
Added 1 month ago
Sr. Associate, Order Entry Program Scheduler
L3Harris Technologies
Hamilton, ON · Waterdown, ON
Job Title: Sr. Associate, Order Entry Program Scheduler

Amazon

Sr. Software Dev Engineer, Amazon Customer Service

Toronto, ON, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Come build the future of one of the world’s largest customer service platforms at Amazon!

The Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company.
The Contact Handling Experience team within CS plays a critical part of that mission by ensuring associates are at their best to solve customer issues, empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis systems which establish new standards for customer service excellence across the CS organization.

The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
As Customer Service evolves toward a vision which leverages Generative AI to give both customers and associates the support they need at scale, you will help define our technical strategy. We're looking for technical minds who can innovate and build robust solutions.

Key job responsibilities
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
- Define a technical strategy to evolve the team and org architecture to enable delivery at scale.
- Navigate the team through greenfield projects, mentoring SDEs and collaborating with Sr. SDEs and PEs.
- Work with cross-functional teams, including Product, UX, Data Science and Business Intelligence, to conceive, design and implement innovative solutions.
- Work in an agile environment to deliver high-quality software consistently.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
The Contact Handling Experience (CHEX) team develops products to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will have opportunity to stay customer obsessed by observing the associate and customer experience through activities like Gemba walks and contact listening. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience leveraging and extending Generative AI solutions in user-facing and/or developer-facing applications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Lead technical strategy and architecture for associate-facing customer service solutions while mentoring software development engineers. Collaborate with cross-functional teams including Product, UX, and Data Science to implement innovative, scalable software solutions.

Requirements

Requires at least 5 years of professional software development experience, including expertise in system design and architecture. Candidates must demonstrate strong leadership skills and experience with full software development life cycles.

Skills

Software development
System architecture
Technical strategy
Mentorship
Generative AI
Full stack development
React
Lambda
Fargate
Agile
Code reviews
System design
Data science
Business intelligence
Product design

Benefits

Medical coverage
Dental coverage
Vision coverage
Maternity leave
Parental leave
Paid time off
Deferred Profit Sharing Plan
Life insurance
AD&D insurance

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Customer Service
Generative AI
Full Stack
Lambda
Fargate
React
System Architecture
Agile
Mentorship
Technical Strategy
Data Science
Business Intelligence
Cloud Computing
Software Engineering
Code Reviews
Source Control
Scalability
Reliability
Product Development

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