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Added 1 month ago
Sr. Engineer, PCB Power Design
Tenstorrent
Toronto, ON
…cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse…
Added 1 month ago
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Sr. Engineer, PCB Power Design
Tenstorrent
Toronto, ON
- Full-time
…cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse…
Added 1 month ago
T
Senior Software Development Engineer in Test
Trackforce
Montreal, QC
- Full-time
Trackforce is seeking an experienced and driven Senior Software Development Engineer in Test (Sr. SDET) to join our Engineering team. In this senior individual contributor role, you will be…
Added 1 month ago
Sr. Software Dev Engineer, Ring Cloud Connectivity Org
Amazon
Toronto, ON
Ring is seeking a Senior Software Development Engineer to join the Cloud Connectivity organization in Toronto, where you'll lead the design and delivery of large-scale, customer-facing…
Added 1 month ago
F
Sr. Windows Kernel Developer
Fortra
Canada
- Full-time
Work with different teams and products to understand requirements and design solutions.
Added 1 month ago
LE
Mechanical Engineer
LONGi Energy Storage
Burnaby, BC
- Full-time
We are seeking an experienced Mechanical Engineer to support the design, development, and production of utility-scale and C&I battery energy storage products. This role focuses on…
Added 1 month ago
RB
Sr. Technical Systems Analyst – Database Activity Monitoring (GCS)
Royal Bank of Canada
Toronto, ON · Halifax, NS · Vancouver, BC
- Full-time
…solving complex problems and developing innovative security solutions. We engineer tailor-made detections that will reduce risk to our organization, employees, and clients. We are seeking a…
Added 1 month ago
C
Applications Development Sr Programmer Analyst- AVP -Mississauga
Citi
Mississauga, ON
- Full-time
…business requirements into resilient, high-performing software solutions. At Citi, this role carries real strategic weight: our technology systems underpin the financial infrastructure that…
Added 1 month ago
M
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
- Full-time
- Remote
Marqeta is seeking a skilled Senior Software Engineer to contribute to the design and delivery of software solutions on our Credit Commercial Engineering Team. In this role, you will take…
Added 1 month ago
Sr. Software Development Engineer in Test (Agentic)
Dialpad
Kitchener, ON
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by…
Added 1 month ago
R
Sr. Technical Systems Analyst – Database Activity Monitoring (GCS)
RBC
Toronto, ON · Vancouver, BC · Halifax, NS
- Full-time
…solving complex problems and developing innovative security solutions. We engineer tailor-made detections that will reduce risk to our organization, employees, and clients. We are seeking a…
Added 1 month ago
CT
Sr. Engineering Manager
Crown Technical Systems
Vaughan, ON · SpinCo - CA Ontario Vaughan
- Full-time
…infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical…
Added 1 month ago
F
Sr. Engineering Manager
Flex
Vaughan, ON · SpinCo - CA Ontario Vaughan
- Full-time
…infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical…
Added 1 month ago
Sr. Full Stack Software Engineer (Contract Role)
PlayStation Global
Waterloo, ON
Playstation is looking for a Software Engineer to build our next-generation technologies and applications in the growing Madison, WI campus. We apply modern web technologies and…
Added 1 month ago
MG
Senior Data Product Engineer
Match Group
Vancouver, BC
- $135,000 to $143,000 CAD / year
- Full-time
We're looking for a Sr. Data Product Engineer to join our new Match Group Core Data team. This new position is a hybrid role combining the technical expertise of a data engineer with the…
Added 1 month ago
MG
Senior Data Product Engineer
Match Group
Vancouver, BC
- Full-time
We're looking for a Sr. Data Product Engineer to join our new Match Group Core Data team. This new position is a hybrid role combining the technical expertise of a data engineer with the…
Added 1 month ago
Sr. Staff Engineer - Frontend
Munich Re
Toronto, ON
Partner closely with product, data science, platform engineering, and business stakeholders to translate strategic objectives into scalable technical solutions.
Added 1 month ago
C
Senior Security Operations Specialist
CDW
Mississauga, ON
- Full-time
Cortex: XDR Engineer or XSIAM Engineer; IBM QRadar Secuity - Certified Administrator, Deployment Professional; SANS: GCIA, GCIH, GSOC; Splunk, Crowdstrike Falcon - CCFA, CCIS, CCFH, CCCS,…
Added 1 month ago
S
Sr. Site Process Engineer
Syensqo
Welland, ON
- Full-time
Syensqo is seeking a Sr. Site Process Engineer to provide process engineering leadership and technical expertise to the chemical manufacturing operation at the Cytec Canada Inc (a member of…
Added 1 month ago
A
Human Resources Business Partner (Junior)
AtkinsRéalis
Richmond, BC
- Full-time
Anticipate business needs and deliver HR solutions aligned with our mission, vision, and values.
Added 1 month ago
Sr. Software Dev Engineer, Amazon Customer Service
Amazon
Toronto, ON
…effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis systems which…
Added 1 month ago
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Mechanical Engineer / Engineer-in-Training (EIT) / Engineering Technologist
Boundary Equipment Co. Ltd.
AB · Edmonton, AB
- Full-time
Engineer the components that keep the world's largest mining machines moving.
Added 1 month ago
A
Human Resources Business Partner (Junior)
AtkinsRéalis
Richmond, BC
- Full-time
Anticipate business needs and deliver HR solutions aligned with our mission, vision, and values.
Added 1 month ago
GS
Technical Program Manager
Guidewire Software
Toronto, ON
- Full-time
…policies, settle claims, and bill their customers. We deliver SaaS solutions via Guidewire Cloud that enable our customers to rapidly innovate and drive measurable value. Guidewire Cloud is…
Added 1 month ago
Sr. Solutions Engineer, Canada (Ontario)
SentinelOne
Canada
As a Sr. Solutions Engineer, Canada (Ontario), you will be tasked with working with prospects and customers across the Ontario, Canada territory, aligning their goals and requirements with…

Amazon

Sr. Software Dev Engineer, Amazon Customer Service

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Come build the future of one of the world’s largest customer service platforms at Amazon!

The Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company.
The Contact Handling Experience team within CS plays a critical part of that mission by ensuring associates are at their best to solve customer issues, empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis systems which establish new standards for customer service excellence across the CS organization.

The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
As Customer Service evolves toward a vision which leverages Generative AI to give both customers and associates the support they need at scale, you will help define our technical strategy. We're looking for technical minds who can innovate and build robust solutions.

Key job responsibilities
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
- Define a technical strategy to evolve the team and org architecture to enable delivery at scale.
- Navigate the team through greenfield projects, mentoring SDEs and collaborating with Sr. SDEs and PEs.
- Work with cross-functional teams, including Product, UX, Data Science and Business Intelligence, to conceive, design and implement innovative solutions.
- Work in an agile environment to deliver high-quality software consistently.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
The Contact Handling Experience (CHEX) team develops products to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will have opportunity to stay customer obsessed by observing the associate and customer experience through activities like Gemba walks and contact listening. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience leveraging and extending Generative AI solutions in user-facing and/or developer-facing applications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Lead technical strategy and architecture for associate-facing customer service solutions while mentoring software development engineers. Collaborate with cross-functional teams including Product, UX, and Data Science to implement innovative, scalable software solutions.

Requirements

Requires at least 5 years of professional software development experience, including expertise in system design and architecture. Candidates must demonstrate strong leadership skills and experience with full software development life cycles.

Skills

Software development
System architecture
Technical strategy
Mentorship
Generative AI
Full stack development
React
Lambda
Fargate
Agile
Code reviews
System design
Data science
Business intelligence
Product design

Benefits

Medical coverage
Dental coverage
Vision coverage
Maternity leave
Parental leave
Paid time off
Deferred Profit Sharing Plan
Life insurance
AD&D insurance

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Customer Service
Generative AI
Full Stack
Lambda
Fargate
React
System Architecture
Agile
Mentorship
Technical Strategy
Data Science
Business Intelligence
Cloud Computing
Software Engineering
Code Reviews
Source Control
Scalability
Reliability
Product Development

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