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Added 6 days ago
Financial Transformation, Senior Associate
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
Full-time
As a Financial Transformation, Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 6 days ago
Sr. Software Dev Engineer, Amazon Customer Service
Amazon
Toronto, ON
…empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis…
Added 5 days ago
Senior Mechanical Designer
Sedgman
Vancouver, BC
Full-time
Associate Diploma in CAD / Associate Degree in Engineering or equivalent.
Added 5 days ago
Lead Mechanical Designer
Sedgman
Vancouver, BC
Full-time
Associate Diploma in CAD / Associate Degree in Engineering or equivalent.
Added 5 days ago
Senior Mechanical Designer
CIMIC
Vancouver, BC
Full-time
Associate Diploma in CAD / Associate Degree in Engineering or equivalent.
Added 5 days ago
Lead Mechanical Designer
CIMIC
Vancouver, BC
Full-time
Associate Diploma in CAD / Associate Degree in Engineering or equivalent.
Added 5 days ago
Associate, DevOps Engineer
BMO Capital Markets
Toronto, ON
Part-time
Integrate enterprise technologies for application release and system integration.
Added 6 days ago
ServiceNow Associate Software Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
As a ServiceNow Associate Software Engineer in our Corporate IT division, you'll be at the heart of designing, developing, and supporting business-critical applications that power Sun…
Added 6 days ago
Student Research Assistant
McGill University
NS · Macdonald Eng. Bldg.
Part-time
The Faculty of Engineering, Dean’s Office is seeking a Student Research Assistant to assist the Integrating AI to Reshape Engineering Pedagogy project (funded through Entente Canada-Quebec).
Added 7 days ago
Tenure Track Appointment - Assistant Professor, Business Technology Management (Milton)
Wilfrid Laurier University
QC · Milton, QC
DO NOT CLICK THE “APPLY NOW” BUTTON. Please submit your application following the instructions below.
Added 6 days ago
UX Designer II , Talent Solutions
Amazon
Vancouver, BC
…an aptitude for team collaboration. You will work across our associate hiring domain, delivering end-to-end design solutions for hiring workflows for Amazon's fulfillment centers, customer…
Added 5 days ago
Data and AI Engineering Associate (8+ months preferred)
FluidAI Medical
Kitchener, ON
Application Screening: All applications are screened manually. We do not use AI or AI-Augmented Applicant Tracking Systems (ATS) to screen, assess, reject, or select candidates.
Added 5 days ago
ServiceNow Associate Software Engineer
Sun Life
Toronto, ON · North York, ON
Full-time
As a ServiceNow Associate Software Engineer in our Corporate IT division, you'll be at the heart of designing, developing, and supporting business-critical applications that power Sun…
Added 5 days ago
ServiceNow Associate Software Engineer
Sun Life
Waterloo, ON
Full-time
As a ServiceNow Associate Software Engineer in our Corporate IT division, you'll be at the heart of designing, developing, and supporting business-critical applications that power Sun…
Added 6 days ago
Quality Assurance Associate
Catalent
Strathroy-Caradoc, ON · Strathroy, Ontario
Full-time
We have an opportunity for a Quality Assurance Associate to join our team. In this role, you will help create a culture of quality compliance and continuous improvement that meets…
Added 6 days ago
Associate, DevOps Engineer
BMO
Toronto, ON · FCP
Integrate enterprise technologies for application release and system integration.
Added 6 days ago
Repair mechanic & Balancer - Etobicoke ON
GEA Group
Burlington, ON
Full-time
Associate Degree in mechanical Engineering or industrial maintenance (optional but beneficial)
Added 6 days ago
Quality Assurance Associate
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy Ontario
Full-time
We have an opportunity for a Quality Assurance Associate to join our team. In this role, you will help create a culture of quality compliance and continuous improvement that meets…
Added 5 days ago
Intellectual Property Associate I
University Health Network
Toronto, ON
Contract
The Intellectual Property (IP) Associate I provides administrative, operational, and portfolio management support for UHN's intellectual property assets. Working together with Legal and…
Added 5 days ago
Senior Associate / Vice President Complex Markets Solutions
Solactive AG
Toronto, ON
Academic degree in (Quantitative) Finance, Financial Engineering, Information Technologies or similar
Added 5 days ago
Senior Associate / Vice President Complex Markets Solutions
Solactive
Toronto, ON
Full-time
Academic degree in (Quantitative) Finance, Financial Engineering, Information Technologies or similar
Added 5 days ago
Guidewire Developer
Avanciers Inc.
Markham, ON
Full-time
This is an active job and application deadline is Sep 30, 2026
Added 6 days ago
Research Associate (SDL1, Two-year Term)
University of Toronto
Toronto, ON
The Acceleration Consortium at the University of Toronto invites applications for a Research Associate (Limited Term) for a 2-year appointment. The anticipated start date is December 1st…
Added 6 days ago
AKS & ARO DevOps Engineer
Capgemini
Mississauga, ON
$75 to $95 CAD / hour
Support upgrade, patch, application release, cutover, and recovery automation.
Added 5 days ago
Commercial & Projects Counsel
Alamos Gold Inc.
Toronto, ON
Full-time
Reporting to the Associate General Counsel, the Commercial & Projects Counsel role will provide legal support to the Company’s Canadian and international operations, with a primary focus on…

Amazon

Sr. Software Dev Engineer, Amazon Customer Service

Toronto, ON, Canada

Posting language: English
Posted: Sep 18, 2026

Apply About employer

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Original job description

Come build the future of one of the world’s largest customer service platforms at Amazon!

The Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company.
The Contact Handling Experience team within CS plays a critical part of that mission by ensuring associates are at their best to solve customer issues, empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis systems which establish new standards for customer service excellence across the CS organization.

The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
As Customer Service evolves toward a vision which leverages Generative AI to give both customers and associates the support they need at scale, you will help define our technical strategy. We're looking for technical minds who can innovate and build robust solutions.

Key job responsibilities
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
- Define a technical strategy to evolve the team and org architecture to enable delivery at scale.
- Navigate the team through greenfield projects, mentoring SDEs and collaborating with Sr. SDEs and PEs.
- Work with cross-functional teams, including Product, UX, Data Science and Business Intelligence, to conceive, design and implement innovative solutions.
- Work in an agile environment to deliver high-quality software consistently.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
The Contact Handling Experience (CHEX) team develops products to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will have opportunity to stay customer obsessed by observing the associate and customer experience through activities like Gemba walks and contact listening. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience leveraging and extending Generative AI solutions in user-facing and/or developer-facing applications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Lead technical strategy and architecture for associate-facing customer service solutions while mentoring software development engineers. Collaborate with cross-functional teams including Product, UX, and Data Science to implement innovative, scalable software solutions.

Requirements

Requires at least 5 years of professional software development experience, including expertise in system design and architecture. Candidates must demonstrate strong leadership skills and experience with full software development life cycles.

Skills

Software development
System architecture
Technical strategy
Mentorship
Generative AI
Full stack development
React
Lambda
Fargate
Agile
Code reviews
System design
Data science
Business intelligence
Product design

Benefits

Medical coverage
Dental coverage
Vision coverage
Maternity leave
Parental leave
Paid time off
Deferred Profit Sharing Plan
Life insurance
AD&D insurance

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Customer Service
Generative AI
Full Stack
Lambda
Fargate
React
System Architecture
Agile
Mentorship
Technical Strategy
Data Science
Business Intelligence
Cloud Computing
Software Engineering
Code Reviews
Source Control
Scalability
Reliability
Product Development

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