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Added 2 days ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Grande Prairie, AB
Contract
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 days ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Kenora, ON
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 days ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Saskatoon, SK
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 days ago
(CAN) Directs Store Delivery Associate
Walmart Canada
Timmins, ON
Full-time
Position Summary...Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 2 days ago
Photo Lab Technician
Walmart Canada
Cranbrook, BC
Full-time
Executes workflow and customer orders, performs quality tests, calibrates equipment to ensure optimum results and monitors chemistry in equipment.
Added 2 days ago
OMNI Customer Fulfillment Associate
Walmart Canada
Coquitlam, BC
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 days ago
Distribution Centre Team Associate - Quality Assurance II (Thursday-Friday-Saturday-Sunday/7:00pm to 5:30am)
Walmart Canada
Rocky View No 44, AB · Rocky View County, AB
Contract
Perform quality audits and verify reports for DC inventory and order-filling accuracy.
Added 2 days ago
Directs Store Delivery Associate
Walmart Canada
Calgary, AB
Full-time
Position Summary...Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 2 days ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Port Coquitlam, BC
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 days ago
(CAN) Préposé au traitement des commandes OMNI
Walmart Canada
Hull, QC
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 days ago
(CAN) Préposé au traitement des commandes OMNI
Walmart Canada
Hull, QC
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 days ago
(CAN) Produce Stocker (OVERNIGHT)
Walmart Canada
New Westminster, BC
Full-time
Rotates products regularly and removes expired items to ensure freshness and quality.
Added 2 days ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Calgary, AB
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 days ago
OMNI Customer Fulfillment Associate
Walmart Canada
Orleans, ON
Contract
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 days ago
(CAN) Produce Stocker (OVERNIGHT)
Walmart Canada
New Westminster, BC
Full-time
Rotates products regularly and removes expired items to ensure freshness and quality.
Added 2 days ago
Kitchen staff
J D Wetherspoon
North Stormont, ON
Full-time
working as a team to keep to time and quality targets
Added 2 days ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Edmonton, AB
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 days ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Edmonton, AB
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 3 days ago
Sr. Software Dev Engineer, Amazon Customer Service
Amazon
Toronto, ON
…empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis…
Added 2 days ago
Machine Operator
TI Automotive
Amherstburg, ON
Full-time
Quality Control Experience: Experience in quality control processes, including equipment inspections and testing, may be beneficial.
Added 3 days ago
Associate Director, Business Services
Okanagan College
Kelowna, BC
The Associate Director is responsible for delivering high-quality, student-focused, and financially sustainable services while guiding planning, operations, service improvement, and…
Added 2 days ago
Media Operations Specialist
Publicis Groupe Holdings B.V
Toronto, ON
Full-time
This associate is a Media Operations Specialist for all Paid Media across Visa. This associate drives accountability across Starcom teams by establishing workflows, cross-functional…
Added 3 days ago
Client Care Associate
Lowe Martin Company Inc
Mississauga, ON
$50,000 to $65,000 CAD / year
Full-time
This position works cross-functionally with Operations, Inventory Control, Quality, Print Production, Shipping, IT, and Project Management teams to ensure programs are executed accurately,…
Added 2 days ago
Sales FT Commission
Leons Furniture Limited
Thunder Bay, ON
Full-time
Leon’s is currently looking for a self-motivated Full Time Sales Associate who is enthusiastic, hardworking and driven towards success. The ideal candidate is a problem solver with…
Added 3 days ago
Production Associate - Garment Hanger/Inspector - 2nd Shift - Temporary
Cintas
Langley (District), BC · Langley, BC
Cintas is seeking a Production Associate - Garment Hanger/Inspector to support the Rental Division. The Garment Hanger/Inspector is responsible for safely and accurately placing customer…

Amazon

Sr. Software Dev Engineer, Amazon Customer Service

Toronto, ON, Canada

Posting language: English
Posted: Sep 18, 2026

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Original job description

Come build the future of one of the world’s largest customer service platforms at Amazon!

The Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company.
The Contact Handling Experience team within CS plays a critical part of that mission by ensuring associates are at their best to solve customer issues, empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis systems which establish new standards for customer service excellence across the CS organization.

The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
As Customer Service evolves toward a vision which leverages Generative AI to give both customers and associates the support they need at scale, you will help define our technical strategy. We're looking for technical minds who can innovate and build robust solutions.

Key job responsibilities
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
- Define a technical strategy to evolve the team and org architecture to enable delivery at scale.
- Navigate the team through greenfield projects, mentoring SDEs and collaborating with Sr. SDEs and PEs.
- Work with cross-functional teams, including Product, UX, Data Science and Business Intelligence, to conceive, design and implement innovative solutions.
- Work in an agile environment to deliver high-quality software consistently.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
The Contact Handling Experience (CHEX) team develops products to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will have opportunity to stay customer obsessed by observing the associate and customer experience through activities like Gemba walks and contact listening. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience leveraging and extending Generative AI solutions in user-facing and/or developer-facing applications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Lead technical strategy and architecture for associate-facing customer service solutions while mentoring software development engineers. Collaborate with cross-functional teams including Product, UX, and Data Science to implement innovative, scalable software solutions.

Requirements

Requires at least 5 years of professional software development experience, including expertise in system design and architecture. Candidates must demonstrate strong leadership skills and experience with full software development life cycles.

Skills

Software development
System architecture
Technical strategy
Mentorship
Generative AI
Full stack development
React
Lambda
Fargate
Agile
Code reviews
System design
Data science
Business intelligence
Product design

Benefits

Medical coverage
Dental coverage
Vision coverage
Maternity leave
Parental leave
Paid time off
Deferred Profit Sharing Plan
Life insurance
AD&D insurance

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Customer Service
Generative AI
Full Stack
Lambda
Fargate
React
System Architecture
Agile
Mentorship
Technical Strategy
Data Science
Business Intelligence
Cloud Computing
Software Engineering
Code Reviews
Source Control
Scalability
Reliability
Product Development

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