Jobs in Canada

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Added 1 month ago
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Satellite Electrical Power System (EPS) Design Engineer for Fastwater Staffing and Recruiting
HIKINEX
Sainte-Anne-de-Bellevue, QC
- Contract
Our client is seeking an experienced Electrical Power System Engineer to support the concept, detailed design, analysis, verification and integration of electrical power subsystems (solar…
Added 1 month ago
A
Data & Integration Developer
AtkinsRéalis
Mississauga, ON
- Full-time
…committed to leading our clients across our various end markets to engineer a better future for our planet and its…
Added 1 month ago
A
Data & Integration Developer
AtkinsRéalis
Mississauga, ON
- Full-time
…committed to leading our clients across our various end markets to engineer a better future for our planet and its…
Added 1 month ago
A
Licensed AME - Dash 8 / CRJ
AvPosts
Breslau, ON
- Full-time
We are growing! Join our expanding team as a Licensed AME with experience on DASH 8 and CRJ aircraft. Includes Flight Engineer rotations across Canada.
Added 1 month ago
A
Requirements Management Specialist
AtkinsRéalis
Calgary, AB
- Full-time
…committed to leading our clients across our various end markets to engineer a better future for our planet and its…
Added 1 month ago
A
Requirements Management Specialist
AtkinsRéalis
Calgary, AB
- Full-time
…committed to leading our clients across our various end markets to engineer a better future for our planet and its…
Added 1 month ago
PC
Area Manager - Highway Lead - Eastern & Northern Ontario | Directeur(trice) de secteur – Infrastructures Routières - Ontario
Parsons Corporation
Kingston, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Markham, ON · Montreal, QC
- Full-time
Must be Registered as Professional Engineer in Ontario (P.Eng.).
Added 1 month ago
BS
Head of Forward Deployed Engineering (FDE)
Beacon Software
Toronto, ON
- Full-time
…AI or data platform; you have run the transition from "every engineer sets their own goals" to a team with a shared backlog and a shared standard, without losing the…
Added 1 month ago
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Senior Software Engineer, DevOps & Security
Klue
Remote, Canada
- $140,000 to $230,000 CAD / year
- Full-time
- Remote
…shared infrastructure, CI/CD, and guardrails are solid, every engineer at Klue gets faster, safer, and more cost effective to support, without having to think about…
Added 1 month ago
NM
Lead Engineering, Mechnical UG , Red Chris Block Cave
Newmont Mining Corporation
Dease Lake 9, BC
- Full-time
As the Lead Mechanical Engineer, Underground, you will play a key role in the delivery of one of Canada's most significant underground mining projects. You will provide technical leadership…
Added 1 month ago
DC
Intermediate Structural Engineer (Bridges)
Dillon Consulting Limited
Saint John, NB
- Full-time
Dillon’s Structures Transportation Discipline is seeking a Bridge Engineer to fill an existing vacancy within our multidisciplinary team of professionals. You will have the opportunity to…
Added 1 month ago
A
Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
- Full-time
Added 1 month ago
DC
Intermediate Structural Engineer (Bridges)
Dillon Consulting Limited
Fredericton, NB
- Full-time
Dillon’s Structures Transportation Discipline is seeking a Bridge Engineer to fill an existing vacancy within our multidisciplinary team of professionals. You will have the opportunity to…
Added 1 month ago
BT
Senior Fullstack Engineer
Bree Technologies (YC21)
Toronto, ON
- $170,000 to $230,000 CAD / year
- Full-time
We are looking for a Senior Fullstack Engineer to own important product areas from the initial customer problem through production release.
Added 1 month ago
AC
Senior Quality Engineer
Algo Communication Products Ltd.
Burnaby, BC
- $115,000 to $135,000 CAD / year
We are looking for a hands-on Senior Quality Engineer to help to build and scale a practical, ISO 9001-aligned Quality Management System for a growing hardware business.
Added 1 month ago
PC
Area Manager - Highway Lead - Eastern & Northern Ontario | Directeur(trice) de secteur – Infrastructures Routières - Ontario
Parsons Corporation
Toronto, ON
- Full-time
Must be Registered as Professional Engineer in Ontario (P.Eng.).
Added 1 month ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
We're hiring an Intermediate RF Engineer to support the design, integration, and verification of advanced RF systems - including RF routers, fiber extenders, DIFI-based RF-over-IP, and…
Added 1 month ago
O
Senior Software Engineer, Fullstack
Outschool
Canada
- Full-time
We're looking for a Senior Software Engineer, Fullstack to join our Product Engineering team in South Korea. The team’s mission is to build high-quality product experiences that help…
Added 1 month ago
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Software Engineer, Data Acquisition
Nascent
Remote, Canada
- Full-time
- Remote
Reverse-engineer web applications and APIs - inspecting network traffic, deobfuscating JavaScript, and adapting to adversarial changes in target sites.
Added 1 month ago
B
Senior Fullstack Engineer
Bree
Remote, Canada
- $170,000 to $230,000 CAD / year
- Full-time
- Remote
We are looking for a Senior Fullstack Engineer to own important product areas from the initial customer problem through production release.
Added 1 month ago
Sr. Software Dev Engineer, Amazon Customer Service
Amazon
Toronto, ON
The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
Added 1 month ago
JP
Gestionnaire de Projet II - Project Manager II
Jubilant Pharma Limited
Montreal, QC
- Full-time
Added 1 month ago
NR
Senior Project Manager
National Research Council Canada / Conseil national de recherches Canada
Ottawa, ON
- Full-time
…management role. Individual projects are led by researcher and engineer Project Managers from across the NRC; the Senior Project Manager will work across those projects - helping PMs…
Added 1 month ago
TC
Test Engineer - Data
The Citco Group Limited
Toronto, ON
- Full-time
…world's largest institutional clients. We are seeking a Test Engineer specializing in Data and data platforms (Databricks) to ensure the quality and reliability of our data…
Added 1 month ago
SF
4th Class Power Engineer
Sunrise Farms
Winnipeg, MB
- Full-time
To support and work with the Chief Engineer, Maintenance Manager, and Plant Manager and to have a constructive liaison with other departments to determine any repairs need to be carried out.

Amazon

Sr. Software Dev Engineer, Amazon Customer Service

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Come build the future of one of the world’s largest customer service platforms at Amazon!

The Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company.
The Contact Handling Experience team within CS plays a critical part of that mission by ensuring associates are at their best to solve customer issues, empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis systems which establish new standards for customer service excellence across the CS organization.

The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
As Customer Service evolves toward a vision which leverages Generative AI to give both customers and associates the support they need at scale, you will help define our technical strategy. We're looking for technical minds who can innovate and build robust solutions.

Key job responsibilities
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
- Define a technical strategy to evolve the team and org architecture to enable delivery at scale.
- Navigate the team through greenfield projects, mentoring SDEs and collaborating with Sr. SDEs and PEs.
- Work with cross-functional teams, including Product, UX, Data Science and Business Intelligence, to conceive, design and implement innovative solutions.
- Work in an agile environment to deliver high-quality software consistently.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
The Contact Handling Experience (CHEX) team develops products to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will have opportunity to stay customer obsessed by observing the associate and customer experience through activities like Gemba walks and contact listening. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience leveraging and extending Generative AI solutions in user-facing and/or developer-facing applications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Lead technical strategy and architecture for associate-facing customer service solutions while mentoring software development engineers. Collaborate with cross-functional teams including Product, UX, and Data Science to implement innovative, scalable software solutions.

Requirements

Requires at least 5 years of professional software development experience, including expertise in system design and architecture. Candidates must demonstrate strong leadership skills and experience with full software development life cycles.

Skills

Software development
System architecture
Technical strategy
Mentorship
Generative AI
Full stack development
React
Lambda
Fargate
Agile
Code reviews
System design
Data science
Business intelligence
Product design

Benefits

Medical coverage
Dental coverage
Vision coverage
Maternity leave
Parental leave
Paid time off
Deferred Profit Sharing Plan
Life insurance
AD&D insurance

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Customer Service
Generative AI
Full Stack
Lambda
Fargate
React
System Architecture
Agile
Mentorship
Technical Strategy
Data Science
Business Intelligence
Cloud Computing
Software Engineering
Code Reviews
Source Control
Scalability
Reliability
Product Development

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