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Added 29 days ago
Principal Engineer, AI Platform
BMO
Toronto, ON · BMOPLACE
Full-time
This is a build-and-run engineering role. You will own capabilities end to end; designing, shipping, and operating them in production, including on-call. You will not build the AI models or…
Added 29 days ago
Principal Architect, AI Platform
BMO
Toronto, ON · BMOPLACE
Full-time
BMO is establishing a dedicated AI Engineering function, and this role is its singular architectural authority. We are seeking a deeply experienced architect to own architectural coherence…
Added 29 days ago
Technology in Deals - Senior Associate
PwC
Toronto, ON
Full-time
As a Technology in Deals Senior Associate, you will be a key member of engagement teams helping clients assess and address technology considerations across the deal lifecycle. You will take…
Added 29 days ago
AI Developer, Senior Associate
PwC
Toronto, ON
Full-time
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial…
Added 29 days ago
Research Associate, Quantum Metrology
National Research Council Canada
Ottawa, ON
We are looking for a Research Associate (RA), to join our Thermometry and Radiometry Team within the Metrology Research Centre. The Metrology Research Centre is committed to fostering…
Added 28 days ago
Electrical Designer
Cam Tran
Colborne, ON
Full-time
Associate degree or diploma in Drafting, Electrical Engineering Technology or a related field (preferred).
Added 1 month ago
Bilingual Software Quality Analyst
The Reynolds and Reynolds Company
Montreal, QC
Full-time
Test and certify software defect fixes and new functionality by executing functional, application and regression tests for software releases
Added 1 month ago
Service Technician
Dräger
Sudbury, ON
Full-time
Associate’s Degree or Diploma in Electronics, related discipline or High School Diploma and equivalent combination of education & training that provides the required knowledge and skills.
Added 1 month ago
Associate Materials Management Specialist
Irving Shipbuilding
Dartmouth, NS
Full-time
Are you detail-oriented and driven by solving complex challenges? As an Associate Material Management Specialist, you'll help ensure materials are available when needed to support…
Added 29 days ago
Machinist
VMAC Global Technology Inc.
Nanaimo, BC
Understand engineering drawings and specifications including GD&T as per ASME Y14.5.
Added 29 days ago
Senior Artificial Intelligence Platform Engineer & Fabrics
BMO
Toronto, ON · BMOPLACE
Full-time
This is a build-and-run engineering role. You will design, implement, and operate significant components of these platform capabilities; writing production code, building integrations, and…
Added 29 days ago
Senior Artificial Intelligence Platform Engineer, AI Platform & Fabrics
BMO
Toronto, ON · BMOPLACE
Full-time
This is a build-and-run engineering role. You will design, implement, and operate significant components of these platform capabilities; writing production code, building integrations, and…
Added 19 days ago
Associate, Electrical
Global Infrastructure
Victoria, BC
Full-time
Introba provides world-class building engineering design, analytic, and consulting services at all scales, specializing in net-zero first thinking. Through the cultivation of thought…
Added 29 days ago
Software Engineer, Full-Stack Applications, Associate Director
Fitch Group
Toronto, ON
Software Engineer, Full-Stack Applications Associate Director (Ratings Technology)
Added 1 month ago
Associate Account Manager - Equipment
Trane Technologies
Hamilton, ON
Full-time
…GTP provides you with intensive technical, business, sales engineering, and leadership training. You will begin work and your onboarding with your team at a predetermined office location…
Added 1 month ago
Electrical Engineering Technologist
Ultra Maritime
Dartmouth, NS
Full-time
The Ultra Engineering function manages a portfolio of specialist capabilities, generating highly differentiated solutions and products by applying electronic, mechanical, and software…
Added 1 month ago
Associate Account Manager - Controls
Trane Italia
Hamilton, ON
Full-time
…GTP provides you with intensive technical, business, sales engineering, and leadership training. You will begin work and your onboarding with your team at a predetermined office location…
Added 1 month ago
Associate Account Manager - Controls
Trane Italia
London, ON
Full-time
…GTP provides you with intensive technical, business, sales engineering, and leadership training. You will begin work and your onboarding with your team at a predetermined office location…
Added 13 days ago
Critical Environment Technician
Microsoft
Toronto, ON
Full-time
Added 26 days ago
Associate Account Manager - Controls
trane technologies
London, ON
Full-time
…GTP provides you with intensive technical, business, sales engineering, and leadership training. You will begin work and your onboarding with your team at a predetermined office location…
Added 1 month ago
Associate Process Engineer (12 month contract)
Aspect Biosystems
Vancouver, BC
$64,000 to $72,000 CAD / year
We're looking for an enthusiastic Associate Process Engineer to join our dynamic and dedicated Process Development team. Reporting to the Head of Process Development, you will support the…
Added 27 days ago
Associate, Process Development (Cells)
Aspect Biosystems
Vancouver, BC
We are seeking a highly enthusiastic Associate, Process Development (Cells) to join our process development team focused on developing bioprinted tissue therapeutics for cell therapy…
Added 2 months ago
Software Engineer I
Beanfield
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
The Software Engineer will also participate in code reviews, improve engineering standards, and ensure the reliability of applications through testing and debugging. We value diverse…
Added 1 month ago
Sales Engineer (Bilingual - French)
SOTI
Mississauga, ON
Full-time
Minimum of 2 years prior experience working in a Pre-Sales / Sales Engineering role.
Added 26 days ago
Associate Account Manager - Controls
trane technologies
Hamilton, ON
Full-time
…GTP provides you with intensive technical, business, sales engineering, and leadership training. You will begin work and your onboarding with your team at a predetermined office location…

Amazon

Sr. Software Dev Engineer, Amazon Customer Service

Toronto, ON, Canada

Posting language: English
Posted: Sep 18, 2026

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Original job description

Come build the future of one of the world’s largest customer service platforms at Amazon!

The Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company.
The Contact Handling Experience team within CS plays a critical part of that mission by ensuring associates are at their best to solve customer issues, empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis systems which establish new standards for customer service excellence across the CS organization.

The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
As Customer Service evolves toward a vision which leverages Generative AI to give both customers and associates the support they need at scale, you will help define our technical strategy. We're looking for technical minds who can innovate and build robust solutions.

Key job responsibilities
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
- Define a technical strategy to evolve the team and org architecture to enable delivery at scale.
- Navigate the team through greenfield projects, mentoring SDEs and collaborating with Sr. SDEs and PEs.
- Work with cross-functional teams, including Product, UX, Data Science and Business Intelligence, to conceive, design and implement innovative solutions.
- Work in an agile environment to deliver high-quality software consistently.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
The Contact Handling Experience (CHEX) team develops products to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will have opportunity to stay customer obsessed by observing the associate and customer experience through activities like Gemba walks and contact listening. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience leveraging and extending Generative AI solutions in user-facing and/or developer-facing applications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Lead technical strategy and architecture for associate-facing customer service solutions while mentoring software development engineers. Collaborate with cross-functional teams including Product, UX, and Data Science to implement innovative, scalable software solutions.

Requirements

Requires at least 5 years of professional software development experience, including expertise in system design and architecture. Candidates must demonstrate strong leadership skills and experience with full software development life cycles.

Skills

Software development
System architecture
Technical strategy
Mentorship
Generative AI
Full stack development
React
Lambda
Fargate
Agile
Code reviews
System design
Data science
Business intelligence
Product design

Benefits

Medical coverage
Dental coverage
Vision coverage
Maternity leave
Parental leave
Paid time off
Deferred Profit Sharing Plan
Life insurance
AD&D insurance

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Customer Service
Generative AI
Full Stack
Lambda
Fargate
React
System Architecture
Agile
Mentorship
Technical Strategy
Data Science
Business Intelligence
Cloud Computing
Software Engineering
Code Reviews
Source Control
Scalability
Reliability
Product Development

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