Jobs in Canada

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Added 3 months ago
Apps Development Sr Manager - Vice President
Citi
Remote, Canada
Full-time · Remote
…effort to establish and implement new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to drive applications…
Added 3 months ago
Sr. Protection & Control Engineer - Service
Powell
Alberta · Acheson, AB
Full-time
Based out of our Acheson Powell Service Division location, the Senior Project Engineer is responsible for applying innovative and creative solutions to solve problems for our clients. Key…
Added 3 months ago
Sr. Quality Assurance Engineer
Staples Inc.
Richmond Hill, ON
Full-time
Under general direction, carves out procedures to ensure that all information systems products and services meet organization standards and end user requirements. Thoroughly tests…
Added 3 months ago
Staff Software Engineer
Generac Power Systems
Remote, Canada
Full-time · Remote
In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator.…
Added 24 days ago
Sr. Corporate Packaging Engineer
Florida Crystals / ASR Group
Toronto, ON
The Senior Corporate Packaging Engineer is a technical resource for the various packaging locations across the ASR Enterprise. He/she will work with dry food packaging operations to…
Added 3 months ago
Senior Construction Manager - Ontario Line Project
Hitachi
Remote, Canada
Full-time · Remote
Manage the construction and installation of technological systems for the Project(s) assigned within the constraints of cost, schedule, scope, quality, safety and environmental requirements.
Added 3 months ago
Sr. Infrastructure Engineer
VGS
Canada
Full-time
As a Senior Infrastructure Engineer, you will be a key contributor and technical practitioner on our Platform Engineering team. You will help build, scale, and fortify global cloud…
Added 3 months ago
Sr. Process Engineer
''
Simonds Parish, New Brunswick · Florenceville-Bristol, New Brunswick
Full-time · Other
Strong analytical, problem-solving, and systems-thinking capabilities
Added 3 months ago
Sr. Software Engineer, Generative Models
Intangible
Canada
Full-time
5+ years building and shipping production software, senior enough to own systems end to end
Added 3 months ago
Sr Substation Engineer
AltaLink
Calgary, AB
Full-time
Reporting to the Manager of Lifecycle Maintenance Engineering, the Sr Substation Engineer will be part of AltaLink’s Operations department. The Lifecycle Maintenance Engineering team’s goal…
Added 3 months ago
Sr. Software Development Engineer, Alameda Observability
Amazon
Toronto, Ontario
We are looking for a Software Development Engineer to lead the Alameda Observability team and innovate new observability infrastructure powering RDS - a massive distributed system…
Added 3 months ago
Sr. Product Specialist - CAS
Medtronic
Remote, Canada
Full-time · Remote
Makes improvements of processes, systems or products to enhance performance of the job area.
Added 3 months ago
Senior Electronic Warfare Systems Engineer
49North
Richmond, British Columbia · Beechville, Nova Scotia · Ottawa, Ontario
Full-time
We’re on the hunt for a motivated and positive minded Sr. Systems Engineer with experience developing and integrating Electronic Warfare (EW) systems to join our cross functional,…
Added 4 months ago
Sr Software Dev Engineer III, RDS for Oracle
Amazon
Vancouver, British Columbia
Amazon Web Services is hiring a Software Development Engineer III for the RDS for Oracle team. We are looking for an experienced engineer to design and build the next generation of managed…
Added 3 months ago
Sr. Project Manager
AtkinsRéalis
Toronto, Ontario
Full-time
…technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
Added 13 days ago
Sr Cloud Platform Engineer
Hasbro
Montreal, QC
…platform reliability? We are seeking a Senior Cloud Platform Engineer to join our Central Technology Build Engineering team as we develop and curate an Unreal Engine ecosystem to share…
Added 4 months ago
Sr. Service Engineer
OSI Maritime Systems
Burnaby, British Columbia · Vancouver, British Columbia · Victoria, British Columbia · Halifax, Nova Scotia · British Columbia
The Senior Service Engineer provides engineering support for the integration and problem diagnosis of OSI’s navigational system products both. The incumbent assembles, performs quality…
Added 1 month ago
Sr. Staff Android Engineer Infotainment Software
Rivian and Volkswagen Group Technologies
Remote, Canada
$174,200 to $230,880 CAD / year
Full-time · Remote
…clear vision for automotive’s next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, we’re addressing the challenges of electric vehicles through…
Added 4 months ago
Sr. Controls Engineer
Propak
Airdrie, Alberta
Full-time
The Senior Controls Engineer consistently evaluates, selects, and applies advanced engineering techniques and procedures to complex assignments. The position is responsible for planning and…
Added 13 days ago
Senior Buyer
Hatch
Mississauga, ON
…best-in-class team leverages methodologies, governance and systems that are unparalleled in the engineering space. Are you looking for an opportunity to join a diverse group of…
Added 3 months ago
Sr System Engineer - Integrated Control Center
Alstom
Toronto, Ontario
…high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the…
Added 13 days ago
Sr System Engineer - Supervision Control Center
Alstom
Toronto, ON
…high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the…
Added 3 months ago
Sr Product Cost Engineer (Electrical)
Alstom
Saint-Bruno, Quebec
…high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the…
Added 5 months ago
Sr Software Dev Engineer WOTC
Hasbro
Montreal, Quebec
Experience delivering highly available, scalable systems targeted at gaming services similar to Battle.net or EA Accounts.
Added 4 months ago
Sr Cloud Platform Engineer WOTC
Hasbro
Montreal, Quebec
We are seeking a Senior Cloud Platform Engineer to join our Central Technology Build Engineering team as we develop and curate an Unreal Engine ecosystem to share across our internal game…

Amazon

Sr. Software Dev Engineer, Amazon Customer Service

Toronto, ON, Canada

Posting language: English
Posted: Sep 18, 2026

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Original job description

Come build the future of one of the world’s largest customer service platforms at Amazon!

The Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company.
The Contact Handling Experience team within CS plays a critical part of that mission by ensuring associates are at their best to solve customer issues, empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis systems which establish new standards for customer service excellence across the CS organization.

The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
As Customer Service evolves toward a vision which leverages Generative AI to give both customers and associates the support they need at scale, you will help define our technical strategy. We're looking for technical minds who can innovate and build robust solutions.

Key job responsibilities
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
- Define a technical strategy to evolve the team and org architecture to enable delivery at scale.
- Navigate the team through greenfield projects, mentoring SDEs and collaborating with Sr. SDEs and PEs.
- Work with cross-functional teams, including Product, UX, Data Science and Business Intelligence, to conceive, design and implement innovative solutions.
- Work in an agile environment to deliver high-quality software consistently.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
The Contact Handling Experience (CHEX) team develops products to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will have opportunity to stay customer obsessed by observing the associate and customer experience through activities like Gemba walks and contact listening. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience leveraging and extending Generative AI solutions in user-facing and/or developer-facing applications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Lead technical strategy and architecture for associate-facing customer service solutions while mentoring software development engineers. Collaborate with cross-functional teams including Product, UX, and Data Science to implement innovative, scalable software solutions.

Requirements

Requires at least 5 years of professional software development experience, including expertise in system design and architecture. Candidates must demonstrate strong leadership skills and experience with full software development life cycles.

Skills

Software development
System architecture
Technical strategy
Mentorship
Generative AI
Full stack development
React
Lambda
Fargate
Agile
Code reviews
System design
Data science
Business intelligence
Product design

Benefits

Medical coverage
Dental coverage
Vision coverage
Maternity leave
Parental leave
Paid time off
Deferred Profit Sharing Plan
Life insurance
AD&D insurance

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Customer Service
Generative AI
Full Stack
Lambda
Fargate
React
System Architecture
Agile
Mentorship
Technical Strategy
Data Science
Business Intelligence
Cloud Computing
Software Engineering
Code Reviews
Source Control
Scalability
Reliability
Product Development

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