Jobs in Canada

Email me new jobs Save this search

Added 1 month ago
E
Controls Engineer
e-STORAGE
Kitchener, ON
- Full-time
The Controls Engineer will play a key role in the deployment of utility-scale Battery Energy Storage Systems (BESS) across the Americas region. This role supports the full project life…
Added 1 month ago
C
Senior Security Operations Specialist
CDW
Mississauga, ON
- Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 1 month ago
S
Sr. Site Process Engineer
Syensqo
Welland, ON
- Full-time
Syensqo is seeking a Sr. Site Process Engineer to provide process engineering leadership and technical expertise to the chemical manufacturing operation at the Cytec Canada Inc (a member of…
Added 1 month ago
A
Human Resources Business Partner (Junior)
AtkinsRéalis
Richmond, BC
- Full-time
Collaborate with business leaders to identify and prioritize organizational capabilities, behaviors, and structures that support strategic goals.
Added 1 month ago
E
Software Development Manager
EDealer
Canada
- Full-time
…Director of Product and Engineering. This is a role for an engineer who leads, not a manager who used to build. You will lead a team of seven to eight experienced engineers who already own…
Added 1 month ago
Sr. Software Dev Engineer, Amazon Customer Service
Amazon
Toronto, ON
The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
Added 1 month ago
BE
Mechanical Engineer / Engineer-in-Training (EIT) / Engineering Technologist
Boundary Equipment Co. Ltd.
AB · Edmonton, AB
- Full-time
…mining operations in the world. We are looking for a Mechanical Engineer, Engineer-in-Training (EIT), or experienced Engineering Technologist to join our core engineering team and help…
Added 1 month ago
A
Human Resources Business Partner (Junior)
AtkinsRéalis
Richmond, BC
- Full-time
Collaborate with business leaders to identify and prioritize organizational capabilities, behaviors, and structures that support strategic goals.
Added 1 month ago
GS
Technical Program Manager
Guidewire Software
Toronto, ON
- Full-time
…or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored…
Added 1 month ago
Sr. Solutions Engineer, Canada (Ontario)
SentinelOne
Canada
The ability to provide 1st-level technical support throughout the sales cycle. Initially the candidate will support the customer through to implementation; in the near future this candidate…
Added 1 month ago
E
Sr. Software Engineer - Fullstack
eBay
Toronto, ON
- Full-time
We are looking for a Senior Software Engineer – Full Stack with 6+ years of professional software development experience to help build a new, scalable authentication platform.
Added 1 month ago
AW
Senior Data Engineer, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
We’re looking for a Senior Data Engineer to join our Data and Analytics Group within the Technology Services Partners (TSP) department for 12 months.
Added 1 month ago
AW
Senior Data Engineer, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
We’re looking for a Senior Data Engineer to join our Data and Analytics Group within the Technology Services Partners (TSP) department for 12 months.
Added 1 month ago
UH
Mechanical Designer
University Health Network
Mississauga, ON
- Full-time
The Mechanical Design Engineer is responsible for the full product development lifecycle, from concept and detailed design through manufacturing transfer and product support. This role…
Added 1 month ago
VV
Senior FPGA Design Engineer
Veracity Ventures Inc.
Hamilton, ON
- $110,000 to $150,000 CAD / year
- Full-time
Sr. Specialist, Electrical Engineer (FPGA Design)
Added 1 month ago
L
Senior Process Engineer (Minerals Processing)
Lycopodium
Mississauga, ON
- Full-time
Lycopodium is currently recruiting for a Sr. Process Engineer to join our growing process team in Mississauga, ON.
Added 1 month ago
SS
Sr. Databricks Data Engineer, Onsite AVP
State Street
Toronto, ON
- Full-time
We are looking for a Data Engineer with hands-on development experience on DataBricks to process high volume of data in near real time for State Street Global Technology Services
Added 1 month ago
SS
Sr. Databricks Data Engineer, Onsite AVP
State Street
Toronto, ON
- Full-time
We are looking for a Data Engineer with hands-on development experience on DataBricks to process high volume of data in near real time for State Street Global Technology Services
Added 1 month ago
Q
SOC Design Engineer
Qualcomm
Vancouver, BC · Markham, ON · Toronto, ON
- Full-time
…create a smarter, connected future for all. As a Qualcomm ASIC Engineer, you will define, model, design (digital and/or analog), optimize, verify, validate, implement, and document IP…
Added 1 month ago
SS
Sr. Databricks Data Engineer, Onsite AVP
State Street
Toronto, ON
- Full-time
We are looking for a Data Engineer with hands-on development experience on DataBricks to process high volume of data in near real time for State Street Global Technology Services
Added 1 month ago
MI
Sr. Engineer - AI Solutions
Magna International
Aurora, ON · Toronto, ON
- $102,500 to $124,700 CAD / year
- Full-time
In addition, support the R&D project team engineers and researchers with technical evaluation of technologies being considered by Magna. The evaluation will consist of a scientific deep…
Added 2 months ago
BG
Senior Mechanical Engineer
BEUMER Group
Calgary, AB
- Full-time
The Sr. Mechanical Engineer serves as a key technical contributor within the engineering team, responsible for the design and execution of bulk material handling projects. This role leads…
Added 1 month ago
E
Technical Product Specialist – Media Transport
Evertz
Burlington, ON
- Full-time
Promoting our solutions through industry trade show participation and targeted customer engineer meetings
Added 1 month ago
D
Sr. Software Engineer
DNV
Toronto, ON
- Full-time
The Senior Software Engineer is responsible for designing, developing, testing, deploying, and supporting production-grade software products and shared platform capabilities within DNV’s…
Added 1 month ago
EM
Technical Product Specialist – Media Transport
Evertz Microsystems Limited
Burlington, ON
- Full-time
Promoting our solutions through industry trade show participation and targeted customer engineer meetings

Amazon

Sr. Software Dev Engineer, Amazon Customer Service

Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Come build the future of one of the world’s largest customer service platforms at Amazon!

The Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company.
The Contact Handling Experience team within CS plays a critical part of that mission by ensuring associates are at their best to solve customer issues, empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis systems which establish new standards for customer service excellence across the CS organization.

The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
As Customer Service evolves toward a vision which leverages Generative AI to give both customers and associates the support they need at scale, you will help define our technical strategy. We're looking for technical minds who can innovate and build robust solutions.

Key job responsibilities
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
- Define a technical strategy to evolve the team and org architecture to enable delivery at scale.
- Navigate the team through greenfield projects, mentoring SDEs and collaborating with Sr. SDEs and PEs.
- Work with cross-functional teams, including Product, UX, Data Science and Business Intelligence, to conceive, design and implement innovative solutions.
- Work in an agile environment to deliver high-quality software consistently.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
The Contact Handling Experience (CHEX) team develops products to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will have opportunity to stay customer obsessed by observing the associate and customer experience through activities like Gemba walks and contact listening. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience leveraging and extending Generative AI solutions in user-facing and/or developer-facing applications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

Apply About employer

More about this job

Responsibilities

Lead technical strategy and architecture for associate-facing customer service solutions while mentoring software development engineers. Collaborate with cross-functional teams including Product, UX, and Data Science to implement innovative, scalable software solutions.

Requirements

Requires at least 5 years of professional software development experience, including expertise in system design and architecture. Candidates must demonstrate strong leadership skills and experience with full software development life cycles.

Skills

Software development
System architecture
Technical strategy
Mentorship
Generative AI
Full stack development
React
Lambda
Fargate
Agile
Code reviews
System design
Data science
Business intelligence
Product design

Benefits

Medical coverage
Dental coverage
Vision coverage
Maternity leave
Parental leave
Paid time off
Deferred Profit Sharing Plan
Life insurance
AD&D insurance

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Customer Service
Generative AI
Full Stack
Lambda
Fargate
React
System Architecture
Agile
Mentorship
Technical Strategy
Data Science
Business Intelligence
Cloud Computing
Software Engineering
Code Reviews
Source Control
Scalability
Reliability
Product Development

Report this job