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Added 10 hours ago
Associate Software Engineer (Winter 2027)
AltaML
Toronto, ON
Full-time
As an Associate Software Engineer you’ll play a hands-on role in building and scaling our agentic platform - an intelligent, adaptive system designed to automate workflows and power smarter…
Added 12 hours ago
Production Manager
Hartmann Canada Inc
Brantford, ON
$115,000 to $135,000 CAD / year
Full-time
Union & Associate Relations: Maintain positive labour relations and ensure compliance with the collective agreement. Encourage open communication and engagement to build trust and resolve…
Added 14 hours ago
Maintenance Technician Associate
Opta Group
Regina, SK
INNOVATION: We continually seek smarter, more effective and innovative ways to deliver solutions, blending creativity, data-driven insight and practical application.
Added 2 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
Bachelor's degree (B.A./B.S.) or a 3-year diploma in Engineering, Computer Science, or a Technology related field and 3 to 5 years of security experience in a client-focused environment,…
Added 1 day ago
Character Rigger 4 [AQ-18462]
Aquent
Vancouver, BC
$58 to $63 CAD / hour
Contract
A Bachelor of Fine Arts (BFA) or Associate of Arts (AA) degree is preferred, or a compelling portfolio that demonstrates an industry-standard level of rigging expertise.
Added 1 day ago
Developer – Interoperability - ITS3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Position requires a minimum of three (3) years of IT related experience in computer science, information technology, software engineering, information systems, or a closely related field.
Added 4 days ago
Associate or Vice President Full Stack Engineer
BMO
Toronto, ON · FCP
Implement comprehensive testing frameworks and monitoring solutions to ensure application performance, reliability, and system health across production environments
Added 3 days ago
Senior Development Lead - (Cloud /Payment Systems)
BMO
Toronto, ON · BMOPLACE
Full-time
The successful candidate will combine strong AWS serverless engineering capability with application design, coding, troubleshooting and delivery leadership. This person will guide internal…
Added 6 days ago
Lead Infrastructure Architect
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
Full-time
Oversees enterprise performance engineering, capacity planning, and automated scaling strategies to ensure high availability and resilience.
Added 20 days ago
Associate Category Manager, Store Supplies & Uniforms
Loblaw Companies Limited
Brampton, ON
Full-time
The Associate Category Manager, Store Supplies & Uniforms will join a team of others reporting to the Director, Strategic Sourcing Store Supplies. You will heavily support the development…
Added 4 days ago
Academic Services Coordinator
University of Waterloo
Waterloo, ON · Carl A. Pollock Hall
Full-time
…The position acts as a liaison with units in the Faculty of Engineering and central university services as it relates to key accountabilities. Reporting to the Administrative Officer, the…
Added 4 days ago
Director, Engineering Research Partnerships
University of Waterloo
Waterloo, ON · Carl A. Pollock Hall
Full-time
…to advance innovation and entrepreneurship in the Faculty of Engineering in the short- and long-term. Work closely with the Associate Dean, Research and External Partnerships (ADR) and the…
Added 4 days ago
Staff Data Engineer
RBC
Toronto, ON
Full-time
As Lead Data Engineer in Investor & Treasury Services Data Engineering team within Technology and operations office, you will design, implement, and support enterprise data architecture…
Added 1 day ago
Associate Radiation Oncology Medical Physicist (Resident)
Alberta Health Services
Edmonton, AB · Greater Edmonton Metropolitan Area
Full-time
The Cross Cancer Institute in Edmonton has an opening for an Associate Radiation Oncology Medical Physicist (also called Radiation Oncology Medical Physics Resident). The Cross Cancer…
Added 3 days ago
Intermediate Electrical Engineer
Stantec
Markham, ON
Full-time
…for a project verifying compliance with applicable codes and engineering standards / practices. You will perform a variety of tasks which will include Revit design, calculations, and field…
Added 6 days ago
Lead Full Stack Developer
RBC
Toronto, ON
Full-time
…platform. The group is continuously working to improve our Agile, Engineering, and DevOps practices and this role will be expected to actively participate in these…
Added 3 days ago
Associate Scientist – Digital Discovery: Antibody Bioinformatics
Amgen
Burnaby, BC · Canada - Burnaby
Full-time
Associate Scientist – Digital Discovery: Antibody Bioinformatics
Added 5 days ago
Associate, Data Science - Global Transaction Banking
CIBC
Toronto, ON
Full-time
…Correspondent Banking, and Trade & Working Capital Finance. As an Associate, Data Science, you’ll work closely with front office teams to advance GTB’s data and analytics capabilities in…
Added 1 day ago
Associate Project Director, for COWI in North America
COWI
Toronto, ON
Full-time
COWI is looking for an Associate Project Director of Tunnels and Underground Infrastructure to join our global team of experts that deliver specialized infrastructure projects and…
Added 2 days ago
Associate Director DevOps Developer
RBC
Bedford, QC
Full-time
…drive the strategy and execution of this platform, enabling application teams to ship faster, safer, and…
Added 2 days ago
Financial Transformation, Senior Associate
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
Full-time
As a Financial Transformation, Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 2 days ago
Sr. Software Dev Engineer, Amazon Customer Service
Amazon
Toronto, ON
…empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis…
Added 1 day ago
Senior Mechanical Designer
Sedgman
Vancouver, BC
Full-time
Associate Diploma in CAD / Associate Degree in Engineering or equivalent.
Added 1 day ago
Lead Mechanical Designer
Sedgman
Vancouver, BC
Full-time
Associate Diploma in CAD / Associate Degree in Engineering or equivalent.
Added 1 day ago
Senior Mechanical Designer
CIMIC
Vancouver, BC
Full-time
Associate Diploma in CAD / Associate Degree in Engineering or equivalent.

Amazon

Sr. Software Dev Engineer, Amazon Customer Service

Toronto, ON, Canada

Posting language: English
Posted: Sep 18, 2026

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Original job description

Come build the future of one of the world’s largest customer service platforms at Amazon!

The Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company.
The Contact Handling Experience team within CS plays a critical part of that mission by ensuring associates are at their best to solve customer issues, empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis systems which establish new standards for customer service excellence across the CS organization.

The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
As Customer Service evolves toward a vision which leverages Generative AI to give both customers and associates the support they need at scale, you will help define our technical strategy. We're looking for technical minds who can innovate and build robust solutions.

Key job responsibilities
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
- Define a technical strategy to evolve the team and org architecture to enable delivery at scale.
- Navigate the team through greenfield projects, mentoring SDEs and collaborating with Sr. SDEs and PEs.
- Work with cross-functional teams, including Product, UX, Data Science and Business Intelligence, to conceive, design and implement innovative solutions.
- Work in an agile environment to deliver high-quality software consistently.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
The Contact Handling Experience (CHEX) team develops products to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will have opportunity to stay customer obsessed by observing the associate and customer experience through activities like Gemba walks and contact listening. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience leveraging and extending Generative AI solutions in user-facing and/or developer-facing applications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Lead technical strategy and architecture for associate-facing customer service solutions while mentoring software development engineers. Collaborate with cross-functional teams including Product, UX, and Data Science to implement innovative, scalable software solutions.

Requirements

Requires at least 5 years of professional software development experience, including expertise in system design and architecture. Candidates must demonstrate strong leadership skills and experience with full software development life cycles.

Skills

Software development
System architecture
Technical strategy
Mentorship
Generative AI
Full stack development
React
Lambda
Fargate
Agile
Code reviews
System design
Data science
Business intelligence
Product design

Benefits

Medical coverage
Dental coverage
Vision coverage
Maternity leave
Parental leave
Paid time off
Deferred Profit Sharing Plan
Life insurance
AD&D insurance

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Customer Service
Generative AI
Full Stack
Lambda
Fargate
React
System Architecture
Agile
Mentorship
Technical Strategy
Data Science
Business Intelligence
Cloud Computing
Software Engineering
Code Reviews
Source Control
Scalability
Reliability
Product Development

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