Jobs in Canada

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Added 19 days ago
SF
Project Manager - Digital Transformation
Sunrise Farms
Surrey, BC
- Full-time
Bachelor’s degree in Business, Information Systems, Engineering, or a related field
Added 18 days ago
AC
Senior Quality Engineer
Algo Communication Products Ltd.
Burnaby, BC
- $115,000 to $135,000 CAD / year
This is a systems-building role. The successful candidate will establish the processes, controls, records, and habits that enable Algo to design, source, build, test, and support products…
Added 19 days ago
ER
Biomedical Equipment Technician
EFW Radiology
Calgary, AB
- Full-time
Completion of a two- or three-year college diploma or a bachelor's degree in biomedical engineering technology, electrical or electronics engineering technology, or an equivalent program,…
Added 18 days ago
SF
BIM Facade Drafter
Siber Facade Group
Burnaby, BC
- Full-time
…fabrication, and installation of innovative building envelope systems. We partner with developers, architects, consultants, and general contractors to deliver some of Western Canada's most…
Added 19 days ago
Project Controls Specialist
ATS Automation
Cambridge, ON
A post secondary education, including but not limited to, Materials Management or equivalent with practical working knowledge of MRP, shop floor control or manufacturing controls systems.
Added 19 days ago
O
Senior Software Engineer, Fullstack
Outschool
Canada
- Full-time
We're looking for a Senior Software Engineer, Fullstack to join our Product Engineering team in South Korea. The team’s mission is to build high-quality product experiences that help…
Added 19 days ago
B
Senior Fullstack Engineer
Bree
Remote, Canada
- $170,000 to $230,000 CAD / year
- Full-time
- Remote
This is not a role where Product defines every requirement and Engineering takes over at implementation. You will work directly with Product, Design, CX, Operations, and other engineers to…
Added 19 days ago
Sr. Software Dev Engineer, Amazon Customer Service
Amazon
Toronto, ON
…problems, as well as AI-powered coaching and contact analysis systems which establish new standards for customer service excellence across the CS…
Added 18 days ago
JP
Gestionnaire de Projet II - Project Manager II
Jubilant Pharma Limited
Montreal, QC
- Full-time
Added 18 days ago
S
Field Service Heavy Duty Mechanic (Surface Drills)
Sandvik
BC · British Columbia, Canada
- Full-time
Adjusting equipment & repairing/replacing defective parts, components, or systems according to the scope of work.
Added 18 days ago
BC
Production Planner
Barry Callebaut Group
Chatham-Kent, ON · Chatham, ON
- $64,160 to $80,200 CAD / year
- Internship
Support site BCOS - lntegrated work systems. Continuous improvement.
Added 18 days ago
PC
Project Technologist
Pinchin Canada
Victoria, BC
- Full-time
Pinchin makes buildings and environments better. We are a multidisciplinary engineering and consulting firm with offices across North America. Our teams bring together expertise in…
Added 18 days ago
HM
Field Service Technician
Hexagon Mining
Sudbury, ON · Greater Sudbury, ON
- Full-time
…repairing, and maintaining automated machinery or computer systems on all Hexagon products and equipment. The Field Service Technician is responsible for providing professional on-site…
Added 18 days ago
JP
Spécialiste junior, Validation des systèmes informatisés (CSV) et intégrité des données / Junior Specialist, Computerized Systems Validation (CSV) and Data Integrity
Jubilant Pharma Limited
Montreal, QC
- Full-time
PIC/S Good Practices for Computerized Systems
Added 18 days ago
JP
Gestionnaire de projets, Transferts technologiques / Project Manager, Technology Transfers
Jubilant Pharma Limited
Montreal, QC
- Full-time
Bachelor’s degree in Life Sciences, Pharmacy, Engineering, or a related field.
Added 18 days ago
LG
Field Service Technician
Liebherr Group
Burlington, ON
- Full-time
Recondition and repair equipment components and systems as assigned
Added 18 days ago
RA
Machine Operator Level 3P- 2nd shift
Rockwell Automation
Cambridge, ON
- Full-time
Maintain material flow by operating cranes, hoists, lift trucks, and automated material handling systems, while managing raw materials and scrap.
Added 18 days ago
PA
IT Project Manager
Pan American Silver Corp.
Vancouver, BC
- $120,000 to $130,000 CAD / year
- Full-time
…silver producer, with a reputation for excellence in discovery, engineering, and sustainable development. Pan American Silver has several underground and open pit operations in Canada,…
Added 18 days ago
M
Outside Sales Representative - Applied HVAC, Consulting Engineering
Master
Ottawa, ON · Nepean, ON
- Full-time
Bachelor's degree in Mechanical Engineering, Building Systems Engineering, HVAC, or a related technical field.
Added 18 days ago
S
EHS Specialist
Sandvik
Winnipeg, MB
- Full-time
Do you have hands-on environmental health and safety experience, strong knowledge of EHS management systems, and the ability to guide teams in a high-risk operational environment? We want…
Added 18 days ago
NR
Senior Project Manager
National Research Council Canada / Conseil national de recherches Canada
Ottawa, ON
- Full-time
Bachelor or Master’s Degree in engineering management, systems engineering, engineering, business/project management or related discipline.
Added 18 days ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Temporary
…overseeing the administration and support of key health information systems and infrastructure, collaborating with clinical, operational, and technical stakeholders to ensure system…
Added 18 days ago
AC
Automotive Paint Prep Technician (Prepper) - Aviva AutoCare Centre
Aviva Canada
Mississauga, ON
- Full-time
…paint mixes, primers and sealers in accordance with automotive engineering specifications, painting procedures and standards. The Paint Prep Technician may have an advanced skill set…
Added 18 days ago
AC
Automotive Paint Prep Technician (Prepper) - Aviva AutoCare Centre
Aviva Canada
Toronto, ON
- Full-time
…paint mixes, primers and sealers in accordance with automotive engineering specifications, painting procedures and standards. The Paint Prep Technician may have an advanced skill set…
Added 18 days ago
AC
Automotive Paint Technician - Aviva AutoCare Centre
Aviva Canada
Toronto, ON
- Full-time
…uses the specified paint mixes in accordance with automotive engineering specifications, painting procedures and…

Amazon

Sr. Software Dev Engineer, Amazon Customer Service

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Come build the future of one of the world’s largest customer service platforms at Amazon!

The Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company.
The Contact Handling Experience team within CS plays a critical part of that mission by ensuring associates are at their best to solve customer issues, empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis systems which establish new standards for customer service excellence across the CS organization.

The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
As Customer Service evolves toward a vision which leverages Generative AI to give both customers and associates the support they need at scale, you will help define our technical strategy. We're looking for technical minds who can innovate and build robust solutions.

Key job responsibilities
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
- Define a technical strategy to evolve the team and org architecture to enable delivery at scale.
- Navigate the team through greenfield projects, mentoring SDEs and collaborating with Sr. SDEs and PEs.
- Work with cross-functional teams, including Product, UX, Data Science and Business Intelligence, to conceive, design and implement innovative solutions.
- Work in an agile environment to deliver high-quality software consistently.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
The Contact Handling Experience (CHEX) team develops products to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will have opportunity to stay customer obsessed by observing the associate and customer experience through activities like Gemba walks and contact listening. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience leveraging and extending Generative AI solutions in user-facing and/or developer-facing applications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Lead technical strategy and architecture for associate-facing customer service solutions while mentoring software development engineers. Collaborate with cross-functional teams including Product, UX, and Data Science to implement innovative, scalable software solutions.

Requirements

Requires at least 5 years of professional software development experience, including expertise in system design and architecture. Candidates must demonstrate strong leadership skills and experience with full software development life cycles.

Skills

Software development
System architecture
Technical strategy
Mentorship
Generative AI
Full stack development
React
Lambda
Fargate
Agile
Code reviews
System design
Data science
Business intelligence
Product design

Benefits

Medical coverage
Dental coverage
Vision coverage
Maternity leave
Parental leave
Paid time off
Deferred Profit Sharing Plan
Life insurance
AD&D insurance

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Customer Service
Generative AI
Full Stack
Lambda
Fargate
React
System Architecture
Agile
Mentorship
Technical Strategy
Data Science
Business Intelligence
Cloud Computing
Software Engineering
Code Reviews
Source Control
Scalability
Reliability
Product Development

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