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Added 1 month ago
R
Senior Director, AI Research- FR
RBC
Montréal-Ouest, QC
- Full-time
…Research & Solutions, the Senior Director, AI Research will lead a team of world-class machine learning researchers and research engineers to develop cutting-edge AI algorithms that…
Added 1 month ago
R
Senior Director, AI Research- EN
RBC
Montreal, QC
- Full-time
…Research & Solutions, the Senior Director, AI Research will lead a team of world-class machine learning researchers and research engineers to develop cutting-edge AI algorithms that…
Added 1 month ago
R
Senior Director, AI Research
RBC
Montreal, QC
- Full-time
…Research & Solutions, the Senior Director, AI Research will lead a team of world-class machine learning researchers and research engineers to develop cutting-edge AI algorithms that…
Added 1 month ago
R
Associate Director DevOps Developer
RBC
Bedford, QC
- Full-time
We are building a world-class DevOps platform for QTS and Capital Markets at RBC. As a Technical Lead, you will drive the strategy and execution of this platform, enabling application teams…
Added 1 month ago
P
Senior Manager, Compensation
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
…serve as the firm's compensation subject matter expert and lead the development, implementation and evolution of compensation programs, frameworks and processes that support our people…
Added 1 month ago
PV
Fixture Warehouse, General Labour
Pet Valu
Markham, ON
- Full-time
Reports to: Team Lead - Warehouse Set-Up , Real Estate
Added 1 month ago
SP
Proposal Lead
Spark Power
Edmonton, AB
- Full-time
…seeking to look for an experienced and results-driven Proposal Lead to lead the development and execution of winning pursuit strategies for utility, renewable energy, and industrial…
Added 1 month ago
MA
Junior Account Executive - B2B Sales & Business Development | Commission Only | Miles Ahead Hosting
Miles Ahead Hosting
Remote, Canada
- $80,000 to $160,000 CAD / year
- Full-time
- Remote
We are looking for a Sales Development Representative / Junior Account Executive to work directly under the Head of Sales / Revenue Operator.
Added 1 month ago
B
Business Development Representative
Botpress
Montreal, QC
- Full-time
We're hiring a Business Development Representative to join our fast-growing sales team. You'll report to the Director of Sales and own the front of our pipeline.
Added 1 month ago
SF
Project Manager - Digital Transformation
Sunrise Farms
Surrey, BC
- Full-time
Our organization is continuing to grow, and the ideal candidate will be able to lead more than one project at a time. They will play a long-term role in leading enterprise projects and…
Added 1 month ago
Project Controls Specialist
ATS Automation
Cambridge, ON
Working with the project procurement lead verify critical material deliveries.
Added 1 month ago
F
Product Marketing Manager
Feathery
Remote, Canada
- $110,000 to $150,000 CAD / year
- Full-time
- Remote
Lead go-to-market strategy for new products and feature launches, from narrative and positioning through enablement and launch execution
Added 1 month ago
Sr. Software Dev Engineer, Amazon Customer Service
Amazon
Toronto, ON
The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
Added 1 month ago
SP
Senior Operations Manager - SW Ontario
Superior Propane
ON · Ontario, Canada
- Full-time
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Added 1 month ago
CC
Chief Executive Officer
Canadian College of Health Leaders - Northwestern Ontario Chapter
Blind River, ON
- Full-time
This is an opportunity to lead North Shore Health Network at a pivotal moment and help establish a strong, stable and sustainable foundation for the future of rural healthcare across…
Added 1 month ago
PC
Project Technologist
Pinchin Canada
Victoria, BC
- Full-time
…responsibility is identifying hazardous materials (e.g., asbestos, lead, mercury, PCBs) and ensuring strict health and safety protocols are followed before and during any disturbance or…
Added 1 month ago
M
Premium Support Program Manager
Meltwater
Toronto, ON
- Full-time
Lead Premium Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience.
Added 1 month ago
PA
IT Project Manager
Pan American Silver Corp.
Vancouver, BC
- $120,000 to $130,000 CAD / year
- Full-time
…reputation for excellence in discovery, engineering, and sustainable development. Pan American Silver has several underground and open pit operations in Canada, Mexico, Guatemala, Peru,…
Added 1 month ago
Senior Operations Manager – Southwestern Ontario
Superior Plus Propane Talent Acquisition
ON
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Added 1 month ago
TC
Manager, Fund Accounting - Best Practice
The Citco Group Limited
Halifax, NS
- Full-time
Working closely with Operations, Technology, Product, Quality Control and senior leadership teams, you will lead improvement initiatives, analyze operational challenges, identify…
Added 1 month ago
SP
Proposal Lead
Spark Power ⚡
Edmonton, AB
- Full-time
…seeking to look for an experienced and results-driven Proposal Lead to lead the development and execution of winning pursuit strategies for utility, renewable energy, and industrial…
Added 1 month ago
C
Director, Defense & Security - Marketing Strategy-EN
CAE
Montreal, QC
- Full-time
…multidisciplinary marketing team and collaborates closely with Business Development, Sales, Capture, Product Management, Engineering, Programs, Communications, Government Relations, and…
Added 1 month ago
C
Senior Product Manager, WinZip
COREL
Canada
- $130,000 to $160,000 CAD / year
- Full-time
We are transforming the WinZip portfolio, and we are hiring a Senior Product Manager in Canada to help lead that shift. You will own product areas end-to-end: roadmap, execution, and…
Added 1 month ago
Building Operator
Colliers International
Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
…unique nature of our properties, you may be called upon to lead or participate in specialized initiatives and projects. This role may also require emergency response training and support…
Added 1 month ago
OG
Senior Development Manager
Onni Group of Companies
Vancouver, BC
- Full-time
Lead entitlement, rezoning, development permit, building permit and other regulatory approval processes, including negotiations with local authorities.

Amazon

Sr. Software Dev Engineer, Amazon Customer Service

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Come build the future of one of the world’s largest customer service platforms at Amazon!

The Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company.
The Contact Handling Experience team within CS plays a critical part of that mission by ensuring associates are at their best to solve customer issues, empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis systems which establish new standards for customer service excellence across the CS organization.

The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
As Customer Service evolves toward a vision which leverages Generative AI to give both customers and associates the support they need at scale, you will help define our technical strategy. We're looking for technical minds who can innovate and build robust solutions.

Key job responsibilities
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
- Define a technical strategy to evolve the team and org architecture to enable delivery at scale.
- Navigate the team through greenfield projects, mentoring SDEs and collaborating with Sr. SDEs and PEs.
- Work with cross-functional teams, including Product, UX, Data Science and Business Intelligence, to conceive, design and implement innovative solutions.
- Work in an agile environment to deliver high-quality software consistently.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
The Contact Handling Experience (CHEX) team develops products to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will have opportunity to stay customer obsessed by observing the associate and customer experience through activities like Gemba walks and contact listening. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience leveraging and extending Generative AI solutions in user-facing and/or developer-facing applications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Lead technical strategy and architecture for associate-facing customer service solutions while mentoring software development engineers. Collaborate with cross-functional teams including Product, UX, and Data Science to implement innovative, scalable software solutions.

Requirements

Requires at least 5 years of professional software development experience, including expertise in system design and architecture. Candidates must demonstrate strong leadership skills and experience with full software development life cycles.

Skills

Software development
System architecture
Technical strategy
Mentorship
Generative AI
Full stack development
React
Lambda
Fargate
Agile
Code reviews
System design
Data science
Business intelligence
Product design

Benefits

Medical coverage
Dental coverage
Vision coverage
Maternity leave
Parental leave
Paid time off
Deferred Profit Sharing Plan
Life insurance
AD&D insurance

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Customer Service
Generative AI
Full Stack
Lambda
Fargate
React
System Architecture
Agile
Mentorship
Technical Strategy
Data Science
Business Intelligence
Cloud Computing
Software Engineering
Code Reviews
Source Control
Scalability
Reliability
Product Development

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