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Added 1 month ago
Manufacturing Supervisor
HelloFresh
Mississauga, ON
We are looking for a full-time Manufacturing Supervisor at our Mississauaga Distribution Centre. You will report to the Manufacturing Manager and will be responsible for the products that…
Added 1 month ago
CI
Administrative Assistant
Colliers International
Toronto, ON
- Full-time
Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.
Added 1 month ago
RJ
Advisor Internship Program (AIP) (Victoria/Kelowna)
Raymond James
Kelowna, BC · Victoria, BC
- Full-time
…benefits package. Our benefits include Health Benefits, Paid Time Off, Volunteer Days, Tuition Reimbursement and much more! AIP provides access to industry leading coaching, in depth…
Added 1 month ago
RJ
Advisor Internship Program (AIP) (Toronto/Waterloo/Ottawa)
Raymond James
Ottawa, ON · Toronto, ON · Waterloo, ON
- Full-time
…benefits package. Our benefits include Health Benefits, Paid Time Off, Volunteer Days, Tuition Reimbursement and much more! AIP provides access to industry leading coaching, in depth…
Added 1 month ago
C
Senior Data Platform Engineer - Zonda - Toronto, ON
CoStar
Toronto, ON
- $140,000 to $170,000 CAD / year
- Full-time
Reduce routine direct production changes through repeatable, auditable deployment workflows.
Added 1 month ago
BW
Unit Clerk, Ambulatory Clinic - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…appointments according to procedure required and allocated time, identifying pre-test instructions and relaying information to applicable personnel/patient, and adjusting schedules and…
Added 1 month ago
PR
Associate Business Manager, Solar
Potentia Renewables Inc.
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $100,000 CAD / year
- Full-time
This role lets you run a renewable energy business end to end. Business Managers have direct responsibility for project-level P&L performance and oversee the full range of activities…
Added 1 month ago
E
Software Development Manager
EDealer
Canada
- Full-time
…who already own their systems and their delivery, and over time you should expect roughly half your role to remain focused on direct engineering contribution: writing and reviewing…
Added 1 month ago
RB
Administrative Assistant
Royal Bank of Canada
Vancouver, BC
- Full-time
Direct staff to appropriate departments for technical support and process MyMarketplace requests
Added 1 month ago
R
Administrative Assistant
RBC
Vancouver, BC
- Full-time
Direct staff to appropriate departments for technical support and process MyMarketplace requests
Added 1 month ago
SP
Proposal Lead
Spark Power
Edmonton, AB
- Full-time
7+ years of progressive experience in proposal management, business development support, or pursuit management within construction, engineering, utilities, infrastructure, or professional…
Added 1 month ago
C
Citi Commercial Bank – Associé en services bancaires commerciaux, vice-présidence adjointe (bilingue français-anglais) / Citi Commercial Bank – Commercial Associate, AVP (French/English Bilingual)
Citi
Montreal, QC
- Full-time
Au moins trois ans d’expérience pertinente, de préférence dans un poste axé sur la relation client ou en contact direct avec la clientèle.
Added 1 month ago
A
Software Development Engineer, Amazon Customer Service
Amazon
Toronto, ON
- Full-time
Own and ship full-stack features end-to-end in a high-scale distributed environment
Added 1 month ago
GV
Fresh Sort Lead
Greater Vancouver Food Bank
Burnaby, BC
- Full-time
…to provide healthy food to those in need. The GVFB provides support through direct distribution to those in Vancouver, Burnaby, New Westminster and the North Shore, as well as through 160+…
Added 1 month ago
PH
Forensic Community & Liaison Nurse, Registered Nurse (RN)/ Registered Psychiatric Nurse (RPN), Forensic Psychiatric Vancouver Regional Clinic - Vancouver, BC
Provincial Health Services Authority
Vancouver, BC
- Full-time
We have 3 Regular Full-Time opportunities available with the Forensic Psychiatric Vancouver Regional Clinic. Please note that one of these positions is s co-located at Downtown Community…
Added 1 month ago
UG
Case Manager, Vancouver (Temporary, Full-Time)
Union Gospel Mission (Vancouver)
Vancouver, BC
- Full-time
…clients to set goals help them move forward by providing care and support through the continuum of care. This may include making referrals for housing, clothing, shelter, recovery and a…
Added 1 month ago
Sr. Software Dev Engineer, Amazon Customer Service
Amazon
Toronto, ON
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly…
Added 1 month ago
XT
Class 1 Highway / City Driver
XTL TRANSPORT INC.
Surrey, BC
- Full-time
Full-Time or Part-Time opportunities available
Added 1 month ago
PP
Office Manager/Site Lead Assistant [Maternity Leave Coverage]
Park Place Seniors Living, Inc.
Nanaimo, BC
- Contract
…Home (December 2026- January 2028). This person will work to support the daily operations of the…
Added 1 month ago
NR
Senior Project Manager
National Research Council Canada / Conseil national de recherches Canada
Ottawa, ON
- Full-time
…national sovereign defence capabilities. The following role will support the NRC’s contributions to defence…
Added 1 month ago
GV
Volunteer Engagement Coordinator
Greater Vancouver Food Bank
Burnaby, BC
- Full-time
…to provide healthy food to those in need. The GVFB provides support through direct distribution to those in Vancouver, Burnaby, New Westminster and the North Shore, as well as through 160+…
Added 1 month ago
AC
General Accountant | Manufacturing
Albarrie Canada Limited
Barrie, ON
- $75,000 to $80,000 CAD / year
- Full-time
Employment Type: Permanent | Full-Time | 100% On-site
Added 1 month ago
CC
Clinical Pharmacist
Calgary Co-op
Calgary, AB
- Full-time
Mentor pharmacists and support certification and professional development programs.
Added 1 month ago
SP
Proposal Lead
Spark Power ⚡
Edmonton, AB
- Full-time
7+ years of progressive experience in proposal management, business development support, or pursuit management within construction, engineering, utilities, infrastructure, or professional…
Added 1 month ago
Building Operator
Colliers International
Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.

Amazon

Sr. Software Dev Engineer, Amazon Customer Service

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Sep 18, 2026

Original job description

Come build the future of one of the world’s largest customer service platforms at Amazon!

The Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company.
The Contact Handling Experience team within CS plays a critical part of that mission by ensuring associates are at their best to solve customer issues, empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis systems which establish new standards for customer service excellence across the CS organization.

The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
As Customer Service evolves toward a vision which leverages Generative AI to give both customers and associates the support they need at scale, you will help define our technical strategy. We're looking for technical minds who can innovate and build robust solutions.

Key job responsibilities
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
- Define a technical strategy to evolve the team and org architecture to enable delivery at scale.
- Navigate the team through greenfield projects, mentoring SDEs and collaborating with Sr. SDEs and PEs.
- Work with cross-functional teams, including Product, UX, Data Science and Business Intelligence, to conceive, design and implement innovative solutions.
- Work in an agile environment to deliver high-quality software consistently.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
The Contact Handling Experience (CHEX) team develops products to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will have opportunity to stay customer obsessed by observing the associate and customer experience through activities like Gemba walks and contact listening. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience leveraging and extending Generative AI solutions in user-facing and/or developer-facing applications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Lead technical strategy and architecture for associate-facing customer service solutions while mentoring software development engineers. Collaborate with cross-functional teams including Product, UX, and Data Science to implement innovative, scalable software solutions.

Requirements

Requires at least 5 years of professional software development experience, including expertise in system design and architecture. Candidates must demonstrate strong leadership skills and experience with full software development life cycles.

Skills

Software development
System architecture
Technical strategy
Mentorship
Generative AI
Full stack development
React
Lambda
Fargate
Agile
Code reviews
System design
Data science
Business intelligence
Product design

Benefits

Medical coverage
Dental coverage
Vision coverage
Maternity leave
Parental leave
Paid time off
Deferred Profit Sharing Plan
Life insurance
AD&D insurance

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Customer Service
Generative AI
Full Stack
Lambda
Fargate
React
System Architecture
Agile
Mentorship
Technical Strategy
Data Science
Business Intelligence
Cloud Computing
Software Engineering
Code Reviews
Source Control
Scalability
Reliability
Product Development

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