Jobs in Canada

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Added 4 days ago
Associate or Vice President Full Stack Engineer
BMO
Toronto, ON · FCP
We are seeking an exceptional Full Stack Engineer to join our Data Cognition Team at BMO Capital Markets. In this pivotal role, you will architect, develop, and implement innovative…
Added 26 days ago
Software Engineer, Full-Stack Applications Associate Director (Ratings Technology)
Fitch Group, Inc.
Toronto, ON
Full-time
Software Engineer, Full-Stack Applications Associate Director (Ratings Technology) Fitch Ratings is seeking an experienced Full-Stack Software Engineer (Associate Director) to join our…
Added 26 days ago
Software Engineer, Full-Stack Applications Associate Director (Ratings Technology)
Fitch Group
Toronto, ON
Software Engineer, Full-Stack Applications Associate Director (Ratings Technology)
Added 27 days ago
Software Engineer, Full-Stack Applications, Associate Director
Fitch Group
Toronto, ON
Software Engineer, Full-Stack Applications Associate Director (Ratings Technology)
Added 1 month ago
Software Engineer, Full-Stack Applications, Associate Director (Python & React)
Fitch Group
Toronto, ON
As a member of our Ratings Technology team, you will work on modern full-stack applications that support core business capabilities, partnering closely with engineers, product managers, and…
Added 2 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
Cortex: XDR Engineer or XSIAM Engineer; IBM QRadar Secuity - Certified Administrator, Deployment Professional; SANS: GCIA, GCIH, GSOC; Splunk, Crowdstrike Falcon - CCFA, CCIS, CCFH, CCCS,…
Added 1 day ago
Mechanical Commissioning Associate - Data Centres
Mission Critical Engineers | Mission Critical Forensics
Regina, SK
Full-time
This is a site-based technical role supporting projects in Regina, Saskatchewan. The Mechanical Commissioning Associate will work alongside the Lead Data Centre Commissioning Engineer &…
Added 4 days ago
Staff Data Engineer
RBC
Toronto, ON
Full-time
As Lead Data Engineer in Investor & Treasury Services Data Engineering team within Technology and operations office, you will design, implement, and support enterprise data architecture…
Added 6 days ago
Lead Full Stack Developer
RBC
Toronto, ON
Full-time
A Lead Full Stack Developer is responsible for designing, developing and maintaining legacy and "Cloud First" applications written primarily in C# and focused on .Net Core and Azure cloud…
Added 2 days ago
Associate Cloud Engineer
Aptiv
Ottawa, ON
Full-time
…high-performing individuals that can learn and contribute to these full software stack solutions to fulfill the strict requirements of edge computing use cases from security to high…
Added 2 days ago
Associate Cloud Engineer
Aptiv
Ottawa, ON · ON
Full-time
…high-performing individuals that can learn and contribute to these full software stack solutions to fulfill the strict requirements of edge computing use cases from security to high…
Added 2 days ago
Sr. Software Dev Engineer, Amazon Customer Service
Amazon
Toronto, ON
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
Added 2 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
Cortex: XDR Engineer or XSIAM Engineer; IBM QRadar Secuity - Certified Administrator, Deployment Professional; SANS: GCIA, GCIH, GSOC; Splunk, Crowdstrike Falcon - CCFA, CCIS, CCFH, CCCS,…
Added 2 days ago
Microsoft Consultant
eSentire
Canada
You will operate as a trusted advisor across the full Microsoft security and productivity stack (Microsoft 365, Entra ID, Defender (for Identity, for Cloud Apps), Sentinel, and Azure),…
Added 1 month ago
Senior Appian Developer
The Hospital for Sick Children
Toronto, ON
Full-time
The position sits within a team that includes full-stack developers, a DevOps engineer, a Business Analyst, a Product Owner, and alongside an App Support team with foundational technical…
Added 6 days ago
Expert Senior Manager, AI Engineering
Bain & Company
Zurich, ON
Full-time
The Expert Senior Manager / Associate Partner AI Engineer will architect, build, and scale next-generation generative AI systems and agentic solutions for Bain’s clients. As a leader in the…
Added 19 days ago
Java Technical Lead
Wissen Technology
Montreal, QC
Full-time
We are seeking a highly skilled and motivated Java Engineer to join our dynamic development team. The ideal candidate will have a strong background in Java programming, experience with…
Added 19 days ago
Sr. Associate, Front End Developer
Appnovation
Vancouver, BC
Full-time
Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact…
Added 17 days ago
Senior Observability Engineer
CI Financial
Toronto, ON
Full-time
…Dynatrace SaaS or Managed, including OneAgent, ActiveGate, full-stack monitoring, RUM, synthetic monitoring, Davis AI, distributed tracing, dashboards, and log monitoring on…
Added 27 days ago
AI & Agentic Engineer, Senior
Artefact
Montreal, QC
Artefact is looking for a Senior AI & Agentic Engineer: a full-stack engineer who takes AI features from idea to production.
Added 17 days ago
Agentic AI Engineer/Architect - FTA
SIA Innovations INC
Montreal, QC
FORWARD - DEPLOYED Engineer · Montréal, QC · Full-Time, Permanent · 100% On-Site · Start Date: September 14, 2026
Added 12 days ago
Associate, Software Engineer, New Grad Card Expansion
Capital One
Toronto, ON
Full-time
As a new Software Engineer, you’ll join the Tech Development Program (TDP), which takes place over your first year with us and involves hands-on learning, development, and networking.…
Added 23 days ago
Google Workspace Customer Engineer #116
Premier Cloud
Victoria, BC
$80,000 to $115,000 CAD / year
Full-time
As one of Canada’s fastest-growing companies, we help businesses unlock the full potential of Google Cloud, along with leading SaaS platforms like JumpCloud, Lumin, and Virtru. Our team is…
Added 19 days ago
Associate Software Engineer (Fullstack)
TD
London, ON · Toronto, ON
Full-time
We are looking for an Associate Software Engineer to join a collaborative engineering team and develop broad capability across full-stack distributed application development. This L7 role…
Added 26 days ago
AI - Full Stack Engineer
Emterra Group
Remote, Canada
$110,000 to $120,000 CAD / year
Full-time · Remote
We are looking for a skilled and forward-thinking AI SME / Full Stack Engineer to join our IT team. In this role, you will lead the design, development, and deployment of AI-powered…

Amazon

Sr. Software Dev Engineer, Amazon Customer Service

Toronto, ON, Canada

Posting language: English
Posted: Sep 18, 2026

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Original job description

Come build the future of one of the world’s largest customer service platforms at Amazon!

The Amazon Customer Service (CS) organization seeks to delight our customers in every interaction they have, from self-serve technology to direct interaction with customer service associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are champions of driving defects out of customer experiences across the entire company.
The Contact Handling Experience team within CS plays a critical part of that mission by ensuring associates are at their best to solve customer issues, empowered with effective tools, training and coaching. We own associate-facing solutions which empower them to solve customer problems, as well as AI-powered coaching and contact analysis systems which establish new standards for customer service excellence across the CS organization.

The Contact Handling Experience team is seeking a innovative Sr. Software Development Engineer to lead technical strategy and support the team’s growth through mentorship.
As Customer Service evolves toward a vision which leverages Generative AI to give both customers and associates the support they need at scale, you will help define our technical strategy. We're looking for technical minds who can innovate and build robust solutions.

Key job responsibilities
- Own the full stack, from Lambda and Fargate-based compute through React frontends.
- Define a technical strategy to evolve the team and org architecture to enable delivery at scale.
- Navigate the team through greenfield projects, mentoring SDEs and collaborating with Sr. SDEs and PEs.
- Work with cross-functional teams, including Product, UX, Data Science and Business Intelligence, to conceive, design and implement innovative solutions.
- Work in an agile environment to deliver high-quality software consistently.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
The Contact Handling Experience (CHEX) team develops products to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
You will work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will have opportunity to stay customer obsessed by observing the associate and customer experience through activities like Gemba walks and contact listening. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience leveraging and extending Generative AI solutions in user-facing and/or developer-facing applications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Lead technical strategy and architecture for associate-facing customer service solutions while mentoring software development engineers. Collaborate with cross-functional teams including Product, UX, and Data Science to implement innovative, scalable software solutions.

Requirements

Requires at least 5 years of professional software development experience, including expertise in system design and architecture. Candidates must demonstrate strong leadership skills and experience with full software development life cycles.

Skills

Software development
System architecture
Technical strategy
Mentorship
Generative AI
Full stack development
React
Lambda
Fargate
Agile
Code reviews
System design
Data science
Business intelligence
Product design

Benefits

Medical coverage
Dental coverage
Vision coverage
Maternity leave
Parental leave
Paid time off
Deferred Profit Sharing Plan
Life insurance
AD&D insurance

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Customer Service
Generative AI
Full Stack
Lambda
Fargate
React
System Architecture
Agile
Mentorship
Technical Strategy
Data Science
Business Intelligence
Cloud Computing
Software Engineering
Code Reviews
Source Control
Scalability
Reliability
Product Development

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