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Added 1 month ago
D
Tech Lead - Software Engineering
DataVisor
Remote, Canada
- Full-time
- Remote
We are looking for a creative, hands-on engineering leader to help expand our streaming and database systems, improve our core detection algorithms, and automate the end-to-end training…
Added 1 month ago
M
Lead Data Platform Engineer 1
McKesson
Mississauga, ON
- Full-time
…highly visible technical leadership role, you will establish engineering standards, architect scalable cloud data platforms, and enable analytics, AI, machine learning, and business…
Added 1 month ago
Cloud Site Reliability Engineer II
Barracuda Networks Inc.
Ottawa, ON
…on the observability, monitoring, dashboards, and automation systems that power Barracuda’s next-generation multi-Tenant Kubernetes platform. While your primary mission centers on…
Added 1 month ago
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Senior GenAI Software Developer
BMO
Toronto, ON · FCP
- Full-time
…looking for a passionate and innovative Senior GenAI Software Developer to join our growing team and help design, build, scale, and lead intelligent AI-powered solutions that enhance…
Added 1 month ago
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Real Estate Development - Senior Designer/Designer, Low Voltage Systems
Aritzia
Vancouver, BC
- Full-time
Aritzia is growing, and our Real Estate team is growing with it. This is a unique opportunity to be part of the Systems Design team responsible for ensuring the technology infrastructure…
Added 1 month ago
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Senior Advanced Quality Engineer - Mechanical
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
…drawings, specifications, tolerances, materials, interfaces, and engineering changes (ECNs) to identify and mitigate product quality…
Added 1 month ago
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Product Support Representative - Engines & Transmission
Wajax
Edmonton, AB
- Full-time
…solutions related to engines, transmissions, power generation systems, and associated support…
Added 1 month ago
SE
Electronics/Electrical/Instrumentation & Controls Technician -Frac Shop
STEP Energy Services
Clairmont, AB
- Full-time
24/7 office and maintenance support: IT and engineering support.
Added 1 month ago
VC
Electronic Instrument Control Technician 1
Vancouver Coastal Health
Vancouver, BC
- $41.64 CAD / hour
- Full-time
…maintenance, service and repair of electronic equipment and systems. Interprets prepared sketches, diagrams, schematic drawings, manuals, and manufacturer’s specifications. Understands and…
Added 1 month ago
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Lead Advanced Field Service Technician
Intelligrated
Vaughan, ON
- Full-time
…company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software,…
Added 1 month ago
I
Lead Advanced Field Service Technician
Intelligrated
Paris, ON
- Full-time
…company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software,…
Added 1 month ago
I
Lead Advanced Field Service Technician
Intelligrated
Calgary, AB
- Full-time
…company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software,…
Added 1 month ago
Sr. Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects,…
Added 1 month ago
C
Transmission Lines Engineer
CIMA+
Vancouver, BC · Mississauga, Ontario
- $106,720 to $146,740 CAD / year
- Full-time
…largest teams specializing in this discipline among consulting engineering firms in Canada. Guided by an entrepreneurial culture based on innovation, sustainability, multidisciplinary…
Added 1 month ago
C
Transmission Lines Designer
CIMA+
Vancouver, BC
- $92,240 to $126,830 CAD / year
- Full-time
…largest teams specializing in this discipline among consulting engineering firms in Canada. Guided by an entrepreneurial culture based on innovation, sustainability, multidisciplinary…
Added 1 month ago
C
Transmission Lines Designer
CIMA+
Calgary, AB · Vancouver, British Columbia
- $81,520 to $112,090 CAD / year
- Full-time
…largest teams specializing in this discipline among consulting engineering firms in Canada. Guided by an entrepreneurial culture based on innovation, sustainability, multidisciplinary…
Added 1 month ago
C
Transmission Lines Designer
CIMA+
Regina, SK · Vancouver, British Columbia
- $81,520 to $112,090 CAD / year
- Full-time
…largest teams specializing in this discipline among consulting engineering firms in Canada. Guided by an entrepreneurial culture based on innovation, sustainability, multidisciplinary…
Added 1 month ago
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(CONTRACT) - Technical Expert, Engineering - Systems Installation Integrator
Bombardier
Montreal, QC
- Contract
Technical Expert, Engineering - Systems Installation Integrator
Added 1 month ago
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Data Engineer II - CPB Data Curation
TD
Toronto, ON
- Full-time
Provide a broad range of data engineering functions, including data modeling, data quality, data profiling, data acquisition and ingestion, extract, transform and load (ETL), metadata…
Added 1 month ago
C
Transmission Lines Designer
CIMA+
Saint John, NB
- $81,520 to $112,090 CAD / year
- Full-time
…largest teams specializing in this discipline among consulting engineering firms in Canada. Guided by an entrepreneurial culture based on innovation, sustainability, multidisciplinary…
Added 1 month ago
C
Transmission Lines Designer
CIMA+
Regina, SK
- $81,520 to $112,090 CAD / year
- Full-time
…largest teams specializing in this discipline among consulting engineering firms in Canada. Guided by an entrepreneurial culture based on innovation, sustainability, multidisciplinary…
Added 1 month ago
D
Tech Lead - Software Engineering
DataVisor
Calgary, AB
- $130,000 to $170,000 CAD / year
- Full-time
We are looking for a creative, hands-on engineering leader to help expand our streaming and database systems, improve our core detection algorithms, and automate the end-to-end training…
Added 1 month ago
C
Transmission Lines Designer
CIMA+
Winnipeg, MB
- $81,520 to $112,090 CAD / year
- Full-time
…largest teams specializing in this discipline among consulting engineering firms in Canada. Guided by an entrepreneurial culture based on innovation, sustainability, multidisciplinary…
Added 1 month ago
C
Transmission Lines Designer
CIMA+
Calgary, AB
- $81,520 to $112,090 CAD / year
- Full-time
…largest teams specializing in this discipline among consulting engineering firms in Canada. Guided by an entrepreneurial culture based on innovation, sustainability, multidisciplinary…
Added 1 month ago
C
Transmission Lines Designer
CIMA+
St. John's, NL · Greater St. John's Metropolitan Area
- $81,520 to $112,090 CAD / year
- Full-time
…largest teams specializing in this discipline among consulting engineering firms in Canada. Guided by an entrepreneurial culture based on innovation, sustainability, multidisciplinary…

Amazon

Sr. Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Sep 15, 2026

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities
- Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
- Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
- Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
- Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
- Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
- Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
- Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
- Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Lead the design and architecture of an AI-native observability and incident management system for Amazon's global Customer Service network. Build and mentor a high-performing engineering team while partnering with science and operations teams to deliver autonomous incident response capabilities.

Requirements

Requires at least 5 years of professional software development experience, including programming and system architecture design. Candidates must demonstrate experience in leading engineering teams and managing the full software development life cycle.

Skills

Software development
System architecture
Observability
Incident management
Machine learning
Anomaly detection
Predictive alerting
Real-time systems
Technical leadership
Cloud computing
Scalability
Reliability engineering
Mentoring
Software design patterns
Operational excellence

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
AI-native
Network Control Center
Observability
Incident Management
Machine Learning
System Architecture
Scalability
Reliability
Anomaly Detection
Predictive Alerting
Real-time Systems
Operational Excellence
Technical Roadmap
Cloud Infrastructure
Software Engineering
Mentorship
Data Science
Automation

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