Jobs in Canada

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Added 5 mins ago
Growth & Product Marketing Manager
SkyWatch
Remote, Canada
Full-time · Remote
…observation data is accessed and utilized globally. Our innovative platform empowers businesses, researchers, and governments to easily integrate satellite data into their operations,…
Added 19 mins ago
Senior Integration Architect
Infotree Global Solutions
Toronto, ON
Contract
Job Title: Sr Integration Engineer (Intelligent Automation)
Added 19 mins ago
Data Engineer
Tata Consultancy Services
Montreal, QC
Full-time
We are seeking an experienced Data Engineer with a strong background in Asset Management to handle enterprise-scale data engineering initiatives. The ideal candidate will be responsible for…
Added 19 mins ago
Staff AI Builder
Robots & Pencils
Canada
Full-time
…delivery of AI/ML systems. This role is ideal for an experienced engineer who thrives on architectural decisions, can confidently own systems end-to-end, and contributes to technical…
Added 20 mins ago
Director, AI Delivery & Portfolio Management – Global Payments Technology
RBC
Toronto, ON
Full-time
…strategic portfolio of AI initiatives across research, engineering, platform, and business teams. You will drive alignment across complex programs, champion modern AI delivery…
Added 35 mins ago
Spécialiste en développement logiciel, IA et modernisation/Software Development Specialist, AI & Modernization
McKesson
Montreal, QC
Full-time
…McKesson's Pharmaceutical Distribution ecosystem. Unlike traditional platform-specific…
Added 49 mins ago
Cloud Engineering Engineer 2
EPITEC
Ottawa, ON
Contract
We are seeking a Software Developer to support the design, development, testing, and deployment of the Telemetry Observability Platform (TOP).
Added 49 mins ago
Senior Data Engineer (Databricks)
Yochana
Toronto, ON
Contract
8+ years of experience in Data Engineering and Data Platform development.
Added 49 mins ago
Sr. Power Platform Developer
Softchoice
Ottawa, ON
…team who assists clients in the adoption of Microsoft Power Platform at an enterprise level. The Engineer, Low-Code guides clients on employing Power Platform tools - Copilot Studio, Power…
Added 1 hour ago
Integration Engineer
Dominion Dynamics
Ottawa, ON
Full-time
As an Integrations Engineer, you will design and implement the interfaces that allow Dominion Dynamics systems to work seamlessly with external platforms, sensors, and data systems. This…
Added 1 hour ago
AI Engineer
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
Full-time
We are looking for an AI Engineer who can design and build production-grade AI systems to accelerate software development, testing, and deployment across our platform.
Added 1 hour ago
Analytics Engineer, Network Intelligence
Xplore Inc.
Canada
Full-time
As an Analytics Engineer for Network Intelligence on Data & AI team, you will bridge the gap between Xplore's raw network and operational data and the dashboards, KPIs, and self-serve…
Added 1 hour ago
AI Platform Engineer
Q1 Technologies, Inc.
Halifax, NS
$70 to $80 CAD / hour
Contract
An engineer mindset, SDLC experience with production class delivery, strong analytical mindset, communication skills, and sense of ownership / drive
Added 1 hour ago
Systems Engineer - End-to-End Software Diagnostics & Observability
EPITEC
Ottawa, ON
Contract
Epitec is seeking a Systems Engineer to support the development of next-generation software diagnostics and observability solutions for connected, intelligent vehicles. This role sits at…
Added 1 hour ago
Embedded Software Engineer, Markham
Evertz Microsystems Limited
Markham, ON
Full-time
Evertz is looking for an Embedded Software Engineer to be part of Markham Engineering team responsible for the Design and Development of new video routing and Video centric IP switching…
Added 1 hour ago
Cloud Engineering Senior Engineer
EPITEC
Ottawa, ON
Contract
Job Title: Software Developer - Telemetry & Observability Platform (TOP)
Added 1 hour ago
Data Engineer
Insight Global
Montreal, QC
$115,000 to $120,000 CAD / year
Full-time
Supporting a major data platform modernization and migration initiative
Added 2 hours ago
Software Engineering Developer, DevOps
General Dynamics Missions System International
Calgary, AB · Ottawa, Ontario
$85,000 to $110,000 CAD / year
Full-time
We are seeking a skilled DevOps Engineer to join our team and enhance our development and operational efficiency. This role is ideal for someone who thrives in a cloud-agnostic environment…
Added 2 hours ago
Senior Machine Learning Developer
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Machine Learning Engineer based in Canada.
Added 2 hours ago
Software Engineer - Mobile App (Expo/React Native)
TopHat HR
Markham, ON
$95,000 to $105,000 CAD / year
Full-time
…talent. They are looking for a motivated and capable Software Engineer to help build and ship a cross-platform mobile application targeting iOS and…
Added 2 hours ago
Senior DevOps Engineer (GitHub, ADO)
Yochana
Toronto, ON
Contract
Drive platform reliability, availability, and performance improvements.
Added 2 hours ago
Software Engineering Developer, DevOps
General Dynamics Mission Systems–Canada
Calgary, AB
$85,000 to $110,000 CAD / year
Full-time
We are seeking a skilled DevOps Engineer to join our team and enhance our development and operational efficiency. This role is ideal for someone who thrives in a cloud-agnostic environment…
Added 2 hours ago
Forward Deployed Engineer (FDE) (Mid/Senior Level)
Urban Ridge Supplies
Toronto, ON
Full-time
Frontier Access: Our agentic AI platform is evolving in real time. You'll work on capabilities most engineers won't touch for months - spanning Agentforce, data, platform, and headless…
Added 2 hours ago
Forward Deployed Engineer (FDE) (Mid/Senior Level)
Urban Ridge Supplies
Toronto, ON
Full-time
Frontier Access: Our agentic AI platform is evolving in real time. You'll work on capabilities most engineers won't touch for months - spanning Agentforce, data, platform, and headless…
Added 2 hours ago
Software Engineer III (AI Integration)
Urban Ridge Supplies
Toronto, ON
Full-time
The AI Engineer is responsible for designing, building, and deploying AI/ML solutions that enhance business processes, improve decision-making, and enable automation. This role combines…

Amazon

Sr. Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 15, 2026

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Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities
- Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
- Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
- Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
- Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
- Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
- Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
- Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
- Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 150,700.00 - 251,700.00 CAD annually

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More about this job

Responsibilities

Lead the design and architecture of an AI-native observability and incident management system for Amazon's global Customer Service network. Build and mentor a high-performing engineering team while partnering with science and operations teams to deliver autonomous incident response capabilities.

Requirements

Requires at least 5 years of professional software development experience, including programming and system architecture design. Candidates must demonstrate experience in leading engineering teams and managing the full software development life cycle.

Skills

Software development
System architecture
Observability
Incident management
Machine learning
Anomaly detection
Predictive alerting
Real-time systems
Technical leadership
Cloud computing
Scalability
Reliability engineering
Mentoring
Software design patterns
Operational excellence

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
AI-native
Network Control Center
Observability
Incident Management
Machine Learning
System Architecture
Scalability
Reliability
Anomaly Detection
Predictive Alerting
Real-time Systems
Operational Excellence
Technical Roadmap
Cloud Infrastructure
Software Engineering
Mentorship
Data Science
Automation

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