Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
Coffee Packager
Level Ground
Central Saanich, BC
Full-time
Preparing orders and supporting production workflows
Added 3 mins ago
Wastewater Operator
Bakery Feeds, by Darling Ingredients
Hamilton, ON · Dundas, ON
Full-time
…the facility runs smoothly and continuously throughout the production process. This includes all processes completed from the time that the wastewater leaves the production facility to the…
Added 3 mins ago
Wastewater Operator
Bakery Feeds, by Darling Ingredients
Hamilton, ON · Dundas, ON
Full-time
…the facility runs smoothly and continuously throughout the production process. This includes all processes completed from the time that the wastewater leaves the production facility to the…
Added 33 mins ago
Business Development Partner
Sun Life Québec
Blainville, QC
Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 33 mins ago
Business Development Partner
Sun Life Québec
Laval, QC
Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 33 mins ago
2D Pipeline Show TD
Bardel Entertainment
Vancouver, BC
Full-time
We are looking for a 2D Pipeline Show TD to support an anime-style animated project. This is a hands-on production support role working across multiple departments within the 2D pipeline,…
Added 33 mins ago
Prepared Foods Production Team Member (Deli / Culinary Prep) - Part Time
Whole Foods Market
North Vancouver, BC
$18.5 to $25 USD / hour
Part-time
…whenever and wherever needed. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all…
Added 33 mins ago
Supply Chain Manager Products Refining
Shell
Scotford, AB
Full-time
Partner directly with Production, MTAC, Projects, Engineering and Finance to support safe, reliable and competitive asset delivery. This role directly influences maintenance, turnarounds,…
Added 33 mins ago
Sr Product Data Scientist
Workday
Vancouver, BC · Canada, BC, Vancouver
Full-time
…take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including…
Added 33 mins ago
Information Technology Audit Manager
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
Develop testing strategies and report on company initiatives related to systems product delivery, production support maintenance and asset and vulnerability management processes.
Added 33 mins ago
2D Pipeline Show TD
Bardel Entertainment
Remote, Canada
Remote
We are looking for a 2D Pipeline Show TD to support an anime-style animated project. This is a hands-on production support role working across multiple departments within the 2D pipeline,…
Added 48 mins ago
Warehouse Manager
Sysco
Vancouver, BC · Buckhead Vancouver
Full-time
Partner with Production, Transportation, and other departments to ensure timely and accurate delivery of products to customers.
Added 48 mins ago
Senior Director, AI and Data & Integration Platforms
Royal Bank of Canada
Mississauga, ON
Full-time
…experience architecting, implementing, and scaling AI solutions in production environments. Strong understanding of GenAI and Agentic AI applications across business operations, including…
Added 48 mins ago
Senior Software Developer
Royal Bank of Canada
Toronto, ON
Full-time
The candidate will collaborate closely with business systems analysts, architects, developers, QA team, and production support teams to deliver scalable, resilient, and high-performing…
Added 1 hour ago
Office Services Clerk
BC Legal Management Association
Vancouver, BC
Other
Reporting to the Manager, Office Services, the Office Services Clerk is responsible for providing support to all areas within office services and facilities.
Added 1 hour ago
Senior or Staff Software Engineer, Data Platform (Canada)
TRM Labs
Canada
Full-time
Design and architect intricate data models for optimal storage and retrieval to support sub-second latency for querying blockchain data.
Added 1 hour ago
Senior Planner/ Scheduler - Heavy Civil
EllisDon
Fort Saskatchewan, AB
Full-time
…been vetted by Superintendents, subtrades, and/or our internal Production Rates database (as required) and ensuring that the format, quality and content of the schedule meets or exceeds…
Added 1 hour ago
Senior Account Manager - AntiSocial
The Climax Engineering company Limited
Toronto, ON
Full-time
…to creator partnerships, influencer strategies, and content production for leading brands around the world. As part of the Thinkingbox family, we bring creativity, collaboration, and…
Added 1 hour ago
Distribution Center Data Centre Operations Coordinator - 12 Months Contract
TJX Canada – Winners, Marshalls, HomeSense
Delta, BC
$44,197.5 to $61,876.5 CAD / year
Full-time
Provide day-to-day support to the front-end team, helping the team achieve daily and weekly production goals.
Added 1 hour ago
GIS Analyst
Land Title & Survey Authority of BC (LTSA) / LandSure Systems
Vancouver, BC
…licensed land surveyors. The GIS Analyst uses GIS tools in a production-oriented role focused on meeting quality and delivery performance targets in support of the LTSA's ParcelMap BC…
Added 1 hour ago
Coffee Packager
Engaged
Victoria, BC
$20 CAD / hour
Full-time
Preparing orders and supporting production workflows
Added 1 hour ago
Warehouse Person
Barminco
Dease Lake 9, BC
Full-time
Inform supervisor of potential production material problems, including delay in shipment
Added 1 hour ago
Customer Service Representative/ Route Coordinator
Water Treatment Equipment Co
North Battleford, SK
Full-time
…and clear communication between the delivery driver and the production team. Our Customer Service Representative is the face of the company and must establish and maintain a professional…
Added 1 hour ago
Social Content Strategist
Dulcedo Management
Toronto, ON · Montreal, QC
Full-time
…trust. We don’t treat AI as a shortcut. We treat it as a new production advantage that is carefully directed, ethically structured, and built to protect the long-term value of the talent…
Added 1 hour ago
Canada Impact+ Emerging Leader in Integrative Animal Physiology and One Health - Assistant Professor
The University of British Columbia
Vancouver, BC
Full-time
…environment (including climate change) affects the animal, how production systems impact the environment, and how novel technologies can help provide solutions. Candidates will be expected…

Amazon

Sr. Software Development Engineer , Customer Service Technologies

Vancouver, BC, Canada

Posting language: English
Posted: Sep 15, 2026

Apply About employer

Applications open in a new tab.

Original job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery - all operating in real-time at massive scale.

The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers.

Key job responsibilities
- Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network
- Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
- Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact
- Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention
- Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
- Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality
- Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem
- Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms

About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention - leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. Basic Qualifications: - 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications: - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 150,700.00 - 251,700.00 CAD annually

Apply About employer

More about this job

Responsibilities

Lead the design and architecture of an AI-native observability and incident management system for Amazon's global Customer Service network. Build and mentor a high-performing engineering team while partnering with science and operations teams to deliver autonomous incident response capabilities.

Requirements

Requires at least 5 years of professional software development experience, including programming and system architecture design. Candidates must demonstrate experience in leading engineering teams and managing the full software development life cycle.

Skills

Software development
System architecture
Observability
Incident management
Machine learning
Anomaly detection
Predictive alerting
Real-time systems
Technical leadership
Cloud computing
Scalability
Reliability engineering
Mentoring
Software design patterns
Operational excellence

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred Profit Sharing Plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Service
AI-native
Network Control Center
Observability
Incident Management
Machine Learning
System Architecture
Scalability
Reliability
Anomaly Detection
Predictive Alerting
Real-time Systems
Operational Excellence
Technical Roadmap
Cloud Infrastructure
Software Engineering
Mentorship
Data Science
Automation

Report this job