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SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Sooke, BC
- Full-time
Commitment to providing exceptional customer service
Added just now
PI
Administrative Assistant
Prosper Immigration Inc.
Surrey, BC
- $20 to $24 CAD / hour
- Full-time
Prosper Immigration Inc. is a professional Canadian immigration and consulting services company dedicated to supporting individuals, families, workers, students, and employers with their…
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SE
Customer Service Representative
SmartSource Electronics
Mississauga, ON
- Full-time
Role Description This full-time on-site Customer Service Representative role is based in Mississauga, ON. The individual in this role will respond to customer inquiries via phone, email,…
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ML
Manager, Human Resources
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
HR Leadership & Strategy: Lead and oversee all human resources activities at the plant, ensuring effective HR service delivery, operational excellence, and continuous improvement of HR…
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ZL
Legal Administrator
Zayouna Law Firm
Toronto, ON
- Full-time
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Added 30 mins ago
OC
Student, CLC Fitness
Olds College of Agriculture & Technology
Olds, AB
- $15.45 to $16.48 CAD / hour
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Six months experience in customer service, or program coordination would be considered an asset.
Added 30 mins ago
EP
Territory Sales Representative
East Penn Canada: Backup Power Division
Mississauga, ON
- Full-time
…Penn Canada is currently seeking a dynamic and highly driven professional to join their team in the Mississauga…
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IG
Site Reliability Engineering
Insight Global
Toronto, ON
- $50 to $60 CAD / hour
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Genesys Cloud CX Certified Professional, Developer, or Administrator
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Rope Access NDT Technicians
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 44 mins ago
CH
Administrative Services Coordinator
CBRE HV
Toronto, ON · North York, Ontario
- Full-time
…If you enjoy building relationships, delivering outstanding customer service, and thrive in a fast-paced professional setting, this is an excellent opportunity to grow your career with the…
Added 44 mins ago
TS
Discovery Representative
TD SYNNEX Corporation
Mississauga, ON
- Full-time
…and Vendor Management. Participants gain hands-on experience, professional development, and cross-functional learning while building foundational skills for long-term career growth at TD…
Added 44 mins ago
WC
DZ Spare Driver
Waste Connections of Canada
Ottawa, ON
- Full-time
Reading route sheets and service each customer identified on the sheet or assigned by the dispatcher.
Added 45 mins ago
W
(CAN) General Merchandise Associate
Walmart
New Westminster, BC
- Part-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 59 mins ago
Operations - Security Guard (Guardteck)
Kandor
BC
Strong customer service, interpersonal, and conflict resolution skills.
Added 59 mins ago
I
Administrative Coordinator/Program Coordinator
IICRC
Regina, SK
- Part-time
…throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider, but to restore…
Added 59 mins ago
TS
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Thames Skills Academy (TSA)
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Victoria, BC
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MA
Driver/Hauler
MK Auto Group
Calgary, AB
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- Full-time
Commitment to providing exceptional customer service while representing MK Auto Group.
Added 1 hour ago
TS
Navigation Centre Support Worker
The Salvation Army Canada and Bermuda Territory
Calgary, AB
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 hour ago
S
Operations Consultant - Full Time
sephora.com
Saint John, NB
- $17.65 to $22.05 CAD / hour
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Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
Added 1 hour ago
H
DevOps Engineer
HSBC
Toronto, ON
- Full-time
HSBC North America Corporate and Investment Banking Technology is hiring a DevOps Engineer to support and develop US Customer Lending propositions within North America Corporate Lending.…
Added 1 hour ago
SC
store manager, St. Thomas, ON
Starbucks Coffee Company
St. Thomas, ON
- $59,400 to $78,450 CAD / year
- Full-time
3 years retail / customer service management experience
Added 1 hour ago
SC
store manager, Grimsby, ON
Starbucks Coffee Company
Grimsby, ON
- $59,400 to $78,450 CAD / year
- Full-time
3 years retail / customer service management experience
Added 1 hour ago
E
AI & Cloud Services Professionals
Ericsson
Toronto, ON
- Full-time
Join Ericsson in Canada as an AI & Cloud Integration Engineer. Apply your engineering experience to customer delivery across networks, cloud, software, automation, data, and AI. You’ll…
Added 1 hour ago
LH
Care Coordinator
Lifemark Health Group
Liverpool, NS
- Part-time
…coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects…

Amazon

Sr. Technical Account Manager - Media Specialist, Strategic Industries

Calgary, AB, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment, and acceptance phases to deploy video workflows.

Media Specialist TAMs work hand-in-hand with Media Specialist Solutions Architecture (SA) teams in AWS Sales with Media Specialist SAs working to understand customer needs and design relevant media solutions. Media Specialist TAMs also work closely with customers to move those solutions from conceptual design to long-term production operations. When customized solutions are needed the Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Media Specialist TAM is not expected to develop software a software development background is valuable in helping understand complex customer needs and drive software solutions.

Media Specialist TAMs take overall ownership of the long-term operational health of their deployed solutions and by extension significantly contribute to the overall success of their assigned customers. Media Specialist TAMs will also work closely with AWS Support TAMs who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly Media Specialist TAMs recognize that long-term customer success depends on ongoing support and deep domain-focused guidance throughout the lifespan of the customer.

Key job responsibilities
• As a Senior Media Specialist TAM you will:
• Complete the onboarding and off-boarding requirements of assigned key customers. * Own customer health dashboards for media workflows working closely with the AWS TAMs and Technical Project Manager where assigned. * Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets. * Interface with customer project managers and technical owners to understand requirements and deliver product releases. * Collaborate with Product Managers to prioritize customer requirements advocating for the customer. * Work with Engineering managers to ensure delivery of product features to meet customer requirements. * Advocate specify and own the availability of customer test environments either at AWS or customer locations. * Verify implemented product features and test multi-product customer project workflows. * Communicate with customers and internally across up and down customer organizations. * Mentor junior Media Specialist TAMs and Engineers. * Define and implement team level metrics and processes.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
- 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities
- 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business Preferred Qualifications: - Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)
- Adaptive bitrate video streaming and delivery technologies
- Experience with Amazon Web Services or other cloud providers in a 24x7 operational services or support environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, AB, Calgary - 126,000.00 - 210,400.00 CAD annually

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More about this job

Responsibilities

The Senior Media Specialist TAM manages the long-term operational health of media workflows for key customers by collaborating with internal teams to define requirements and deliver solutions. They act as a technical advocate for customers, ensuring product features meet specific project needs and mentoring junior team members.

Requirements

Candidates must have at least 5 years of experience in distributed applications and technical engineering, along with 4 years in technical account management or consulting. A strong background in video processing technologies and cloud-based operational environments is preferred.

Skills

Technical account management
Video workflows
Cloud computing
AWS Elemental
CloudFront
Technical project management
Distributed applications
Video processing
MPEG2
AVC
HEVC
MPEGTS
Adaptive bitrate streaming
Software engineering
Customer success
Operational health

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

AWS
Technical Account Manager
Media Specialist
Cloud Computing
Video Workflows
AWS Elemental
CloudFront
Distributed Applications
Technical Project Management
Software Engineering
MPEG2
AVC
HEVC
MPEGTS
Adaptive Bitrate Streaming
Operational Services
Customer Success
Product Management
Engineering Management
System Architecture

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