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Added 11 mins ago
Technician
British Columbia Lottery Corporation
Kamloops, BC
…ensure we are leveraging our product to drive value for both our service providers and BCLC. Technicians collaborate and build trusting relationships with internal & external stakeholders.…
Added 11 mins ago
CS
Sr Manager, Community Relations
Canucks Sports & Entertainment (CSE)
Vancouver, BC
- Full-time
Position: Senior Manager, Community Engagement & Social Impact
Added 11 mins ago
SS
School Bus Driver Role - Acheson, AB
Summit School Services
St. Albert, AB
- Part-time
…School Services, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to…
Added 11 mins ago
SS
School Bus Driver Role - Acheson, AB
Summit School Services
Edmonton, AB
- Part-time
…School Services, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to…
Added 11 mins ago
SS
School Bus Driver Role - Acheson, AB
Summit School Services
Edmonton, AB
- Part-time
…School Services, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to…
Added 11 mins ago
OT
Billing Coordinator
Open Text Corporation
Waterloo, ON
- Other
Reporting to the Billing Operations Manager, the Billing Coordinator plays an integral role in ensuring billing accuracy and timeliness across our global order-to-cash process. You will…
Added 25 mins ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Set departmental objectives, service expectations, and quality standards; establish backup coverage and maintain visibility over capacity and deadlines.
Added 25 mins ago
ES
Production Pharmacy Assistant - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
A thorough understanding of quality assurance and delivery of service excellence
Added 25 mins ago
CO
Customer Service Representative - Regular Part-Time
City of Oshawa
Oshawa, ON
- Part-time
Regular Full-Time Infrastructure Delivery Project Manager - City of Oshawa
Added 25 mins ago
CO
Regular Full-Time Supervisor, Cemetery Operations
City of Oshawa
Oshawa, ON
- Full-time
Regular Full-Time Infrastructure Delivery Project Manager - City of Oshawa
Added 25 mins ago
BO
Treasury Solutions Analyst
Bank of America
Toronto, ON
- Full-time
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life…
Added 25 mins ago
AI
Scale and Transportation Clerk
American Iron & Metal (AIM)
Baie-Comeau, QC
- Full-time
Reporting to the Site Manager, you will play an essential role in the department’s day-to-day operations. You will support the team with administrative tasks, planning, transportation…
Added 25 mins ago
CO
Client Navigator
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with…
Added 25 mins ago
MG
Small Equipment Mechanic
Magna Golf Club
Aurora, ON
- Full-time
…amidst stunning natural beauty. With a focus on excellence and service, MGC continues to be a premier choice for avid golfers seeking the highest standards in both course conditions and…
Added 25 mins ago
WI
Spa Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
…unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work…
Added 25 mins ago
ST
School Bus Driver Role - Acheson, AB
Stock Transportation
Spruce Grove, AB
- Part-time
…School Services, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to…
Added 25 mins ago
ST
School Bus Driver Role - Acheson, AB
Stock Transportation
St. Albert, AB
- Part-time
…School Services, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to…
Added 25 mins ago
ST
School Bus Driver Role - Acheson, AB
Stock Transportation
Leduc, AB
- Part-time
…School Services, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to…
Added 25 mins ago
HC
Audiologist/Registered Hearing Practitioner - Dryden ON
HearingLife Canada
Dryden, ON
- Full-time
HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's…
Added 25 mins ago
FH
Golf Operations Opportunities - Spring/Summer 2027
Fairmont Hotels & Resorts
Banff, AB
- Temporary
Reporting structure is dependent on the position, such as the Golf Operations Assistant Manager, Golf Group & Revenue Manager or Golf Operations Manager.
Added 25 mins ago
ST
School Bus Driver Role - Acheson, AB
Stock Transportation
AB · Edmonton, AB
- Part-time
…School Services, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to…
Added 25 mins ago
ST
School Bus Driver Role - Acheson, AB
Stock Transportation
AB · Edmonton, AB
- Part-time
…School Services, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to…
Added 25 mins ago
B
Bilingual Regional Operations Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Regional Operations Manager is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities…
Added 25 mins ago
B&
Talent Acquisition Partner
Black & McDonald Limited
Markham, ON
- Full-time
Experience recruiting within construction, facilities management, skilled trades, service operations or a related industry is an asset.
Added 25 mins ago
BO
Treasury Solutions Analyst
Bank of America
Calgary, AB
- Full-time
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life…

Amazon

Sr. Technical Account Manager - Media Specialist, Strategic Industries

Calgary, AB, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment, and acceptance phases to deploy video workflows.

Media Specialist TAMs work hand-in-hand with Media Specialist Solutions Architecture (SA) teams in AWS Sales with Media Specialist SAs working to understand customer needs and design relevant media solutions. Media Specialist TAMs also work closely with customers to move those solutions from conceptual design to long-term production operations. When customized solutions are needed the Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Media Specialist TAM is not expected to develop software a software development background is valuable in helping understand complex customer needs and drive software solutions.

Media Specialist TAMs take overall ownership of the long-term operational health of their deployed solutions and by extension significantly contribute to the overall success of their assigned customers. Media Specialist TAMs will also work closely with AWS Support TAMs who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly Media Specialist TAMs recognize that long-term customer success depends on ongoing support and deep domain-focused guidance throughout the lifespan of the customer.

Key job responsibilities
• As a Senior Media Specialist TAM you will:
• Complete the onboarding and off-boarding requirements of assigned key customers. * Own customer health dashboards for media workflows working closely with the AWS TAMs and Technical Project Manager where assigned. * Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets. * Interface with customer project managers and technical owners to understand requirements and deliver product releases. * Collaborate with Product Managers to prioritize customer requirements advocating for the customer. * Work with Engineering managers to ensure delivery of product features to meet customer requirements. * Advocate specify and own the availability of customer test environments either at AWS or customer locations. * Verify implemented product features and test multi-product customer project workflows. * Communicate with customers and internally across up and down customer organizations. * Mentor junior Media Specialist TAMs and Engineers. * Define and implement team level metrics and processes.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: - 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
- 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities
- 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business Preferred Qualifications: - Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)
- Adaptive bitrate video streaming and delivery technologies
- Experience with Amazon Web Services or other cloud providers in a 24x7 operational services or support environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, AB, Calgary - 126,000.00 - 210,400.00 CAD annually

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More about this job

Responsibilities

The Senior Media Specialist TAM manages the long-term operational health of media workflows for key customers by collaborating with internal teams to define requirements and deliver solutions. They act as a technical advocate for customers, ensuring product features meet specific project needs and mentoring junior team members.

Requirements

Candidates must have at least 5 years of experience in distributed applications and technical engineering, along with 4 years in technical account management or consulting. A strong background in video processing technologies and cloud-based operational environments is preferred.

Skills

Technical account management
Video workflows
Cloud computing
AWS Elemental
CloudFront
Technical project management
Distributed applications
Video processing
MPEG2
AVC
HEVC
MPEGTS
Adaptive bitrate streaming
Software engineering
Customer success
Operational health

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Basic life insurance
AD&D insurance
Deferred profit sharing plan
Paid time off
Restricted stock units

Visa sponsorship

Not detected in the job text

Keywords

AWS
Technical Account Manager
Media Specialist
Cloud Computing
Video Workflows
AWS Elemental
CloudFront
Distributed Applications
Technical Project Management
Software Engineering
MPEG2
AVC
HEVC
MPEGTS
Adaptive Bitrate Streaming
Operational Services
Customer Success
Product Management
Engineering Management
System Architecture

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