Service Coordinator

The Service Coordinator plays an integral role in delivering an exceptional customer experience by ensuring service requests are handled promptly, commitments are met, and communication is clear, accurate and professional. Through strong organization, attention to detail and a proactive approach, the Service Coordinator helps keep daily operations running smoothly.

The Service Coordinator job duties include (but are not limited to):

• Triage, prioritize and dispatch incoming service calls and emails, escalating client concerns as required.
• Coordinate daily technician schedules, prioritizing emergency work, critical sites and service requirements.
• Monitor technician Service Activities and Field Requests, ensuring recommendations, concerns and follow-up actions are addressed.
• Coordinate quoted work orders, including scheduling, status updates and follow-up on outstanding client approvals.
• Communicate service updates, scheduling details and job requirements to clients, technicians and internal departments.
• Coordinate subcontractors and assist with parts ordering and vendor purchase orders as required.
• Monitor scheduled work hours and job progress, ensuring quoted and repair work is completed as planned.
• Follow up on after-hours service calls to confirm work completion, documentation and client communication.
• Review technician service documentation for accuracy and timeliness, and maintain service tracking records.
• Participate in and facilitate weekly job scheduling meetings with the Service Operations Administration team.

Qualifications and Experience:

• Post-secondary education in Business, Marketing or equivalent work experience
• 2+ years of experience in Customer Service, Business Administration
• Experience in HVAC service operations considered an asset

Tools and Technology used in this occupation:

• Laptop or desktop computer
• MS Office suite software (Excel, Word, Outlook, Dynamics 365 CRM (FieldBoss), SharePoint)

Working Conditions:

• This job operates in a professional office environment
• This role routinely uses standard office equipment such as telephone, computers, photocopiers and printers
• This role requires working at the desk, using a computer, with regular breaks.
• In-Office (Not a Hybrid Role)

Why Work at Ambient Mechanical?

At Ambient Mechanical, we believe our people are our greatest strength. You'll join a supportive, team-oriented environment where your contributions matter, your skills can grow and no two days are quite the same. As a Service Coordinator, you'll play an important role in supporting our technicians, serving our customers and contributing to the continued success of a growing company.