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Ambient Mechanical Ltd

Service Coordinator

Vaughan, ON, L4K 4A1, Canada

Full-time

Apply on ambientmechanical.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of experience in Customer Service, Business Administration
Posting language: English
Posted: Nov 10, 2026

Original job description

The Service Coordinator plays an integral role in delivering an exceptional customer experience by ensuring service requests are handled promptly, commitments are met, and communication is clear, accurate and professional. Through strong organization, attention to detail and a proactive approach, the Service Coordinator helps keep daily operations running smoothly.

The Service Coordinator job duties include (but are not limited to):

Triage, prioritize and dispatch incoming service calls and emails, escalating client concerns as required.
Coordinate daily technician schedules, prioritizing emergency work, critical sites and service requirements.
Monitor technician Service Activities and Field Requests, ensuring recommendations, concerns and follow-up actions are addressed.
Coordinate quoted work orders, including scheduling, status updates and follow-up on outstanding client approvals.
Communicate service updates, scheduling details and job requirements to clients, technicians and internal departments.
Coordinate subcontractors and assist with parts ordering and vendor purchase orders as required.
Monitor scheduled work hours and job progress, ensuring quoted and repair work is completed as planned.
Follow up on after-hours service calls to confirm work completion, documentation and client communication.
Review technician service documentation for accuracy and timeliness, and maintain service tracking records.
Participate in and facilitate weekly job scheduling meetings with the Service Operations Administration team.

Qualifications and Experience:

Post-secondary education in Business, Marketing or equivalent work experience
2+ years of experience in Customer Service, Business Administration
Experience in HVAC service operations considered an asset

Tools and Technology used in this occupation:

Laptop or desktop computer
MS Office suite software (Excel, Word, Outlook, Dynamics 365 CRM (FieldBoss), SharePoint)

Working Conditions:

This job operates in a professional office environment
This role routinely uses standard office equipment such as telephone, computers, photocopiers and printers
This role requires working at the desk, using a computer, with regular breaks.
In-Office (Not a Hybrid Role)

Why Work at Ambient Mechanical?

At Ambient Mechanical, we believe our people are our greatest strength. You'll join a supportive, team-oriented environment where your contributions matter, your skills can grow and no two days are quite the same. As a Service Coordinator, you'll play an important role in supporting our technicians, serving our customers and contributing to the continued success of a growing company.

Apply on ambientmechanical.bamboohr.com About employer

More about this job

Responsibilities

The Service Coordinator is responsible for triaging and dispatching service calls while managing technician schedules and client communications. They also oversee work order documentation, parts ordering, and ensure that service commitments are met efficiently.

Requirements

Candidates must have post-secondary education in Business, Marketing, or equivalent experience. A minimum of 2 years of experience in customer service or business administration is required.

Skills

Customer service
Business administration
Scheduling
Dispatching
Communication
Organization
Attention to detail
Problem solving
Microsoft Office
Dynamics 365 CRM
FieldBoss
SharePoint
Vendor management
Documentation
HVAC service operations

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Customer Service
Business Administration
HVAC
Dispatch
Scheduling
Work Orders
Dynamics 365 CRM
FieldBoss
SharePoint
Microsoft Office
Vendor Purchase Orders
Operations
Documentation
Client Communication
Subcontractor Coordination

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Work requirements

Jobs in Canada