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Added 12 mins ago
HI
Analyst, Employee Benefits & Retirement
HUB International
Toronto, ON
- Full-time
Join a top-ranked brokerage firm recognized as an industry leader. We’re looking for a benefits Analyst to support our Employee Benefits and Retirement Practice. In this fast-paced,…
Added 12 mins ago
Market Intelligence Strategic Insights Analyst
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON · North York - Toronto, ON (Hybr, ON
The Market Intelligence & Strategic Insights Analyst helps turn market, competitor, broker, customer and business information into clear stories that leaders can use to make decisions. The…
Added 12 mins ago
Samples Analyst
Caldic
Mississauga, ON
Added 12 mins ago
Reporting Analyst
Grainger Businesses
Thornhill, ON
Added 12 mins ago
DT
Analyst I Consulting
DXC Technology
Toronto, ON
- Full-time
Added 12 mins ago
A
Local Technical Support Analyst
Accenture
Vancouver, BC
- Full-time
The Technology Support: Local (LTS) Canada Desktop Support Analyst reports directly to the LTS Canada CS&S Lead and the Canada GU-ITI Lead and has the following Provide workstation support…
Added 12 mins ago
HC
Quality Control Analyst - Packaging
Highbury Canco Corporation
Leamington, ON
- Full-time
We are currently seeking a Quality Analyst - Packaging Lab to join our team of passionate employees.
Added 13 mins ago
AE
Specialist, Regulatory Design
Alberta Energy Regulator (AER)
Calgary, AB
- Full-time
Assist the Regulatory Information Analyst and support Senior RDSs on higher complexity projects.
Added 27 mins ago
R
Senior Configuration Analyst
RBC
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Added 27 mins ago
Senior Cyber Defense Operations Analyst
Epic Games
Vancouver, BC
…infrastructure, and technology that support it. As a Senior CDO Analyst, you will lead investigations and incident response while helping reinvent how the SOC operates, turning repeatable…
Added 27 mins ago
AC
Senior Financial Analyst
Aston Carter
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Added 27 mins ago
HH
Clerk II
Halton Healthcare
Oakville, ON
- Full-time
…Activity Level Reporting, working with the Cancer Clinics Data Analyst to ensure data is clean prior to submission to CCO, liaising with patients, managing and triaging referrals for the…
Added 27 mins ago
AC
Senior Financial Analyst
Aston Carter
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Added 27 mins ago
AC
Financial Analyst
Aston Carter
Toronto, ON
- $40 to $50 CAD / hour
- Contract
Added 42 mins ago
T
Senior Analyst, Enterprise Delivery Orchestration & Reporting
TD
Toronto, ON
- Full-time
Operate independently as a senior analyst and subject matter expert across enterprise delivery governance, portfolio reporting and Enterprise Delivery Council orchestration.
Added 42 mins ago
Supply Chain Analyst
Vast auto Distribution
Montreal, QC
The Supply Chain Optimization Analyst is responsible for implementing and improving systems, management tools, and processes specific to the Supply Chain department. This individual will…
Added 42 mins ago
Managed Accounts Analyst
Richardson Wealth Ltd
Toronto, ON
Added 42 mins ago
S
Project Coordinator, Clinical Informatics
Sanya’k̓ula
Vancouver, BC
- Full-time
…produces confidential management reports, and assists the Business Analyst in developing business cases and briefing notes. Coordinates and attends regular confidential senior management,…
Added 42 mins ago
KI
Sales Account Executive
Kujaku Inc
Canada
- Full-time
You are a dispatcher, logistics coordinator, logistics analyst or brokerage support professional ready to move into a sales role. You know what a load actually costs, why a lane is tight…
Added 43 mins ago
ET
Guidewire Business Analyst
Envision Technology Solutions
Markham, ON
- Contract
Minimum 10+ years of experience as a Business Analyst with 08+ years of P&C Domain experience.
Added 43 mins ago
VB
Senior Financial Analyst
Vaco by Highspring
Vaughan, ON
- Full-time
Our client is a manufacturing company. They are looking for a Senior Financial Analyst, FP&A who will be responsible for supporting financial planning, forecasting, performance management,…
Added 43 mins ago
D-
Analyste SAP (Business One)
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
The SAP Analyst (Business One) will be responsible for advanced support and development of SAP Business One and Microsoft SQL Server for an organization of about 120 users.
Added 43 mins ago
RI
Business Analyst
Raas Infotek
Calgary, AB
- Contract
Added 57 mins ago
MH
Therapy Assistant - Oakville
Monarch House
Oakville, ON
- Part-time
…plans developed and supervised by a Board-Certified Behavior Analyst® BCBA), Speech Language Pathologist, and/or Occupational Therapist to clients in care of Monarch House. The TA will work…
Added 57 mins ago
VT
Senior QA Analyst
Viv Technologies Inc.
Toronto, ON
- Full-time
The Senior QA Analyst is an integral member of the manual Quality Assurance team and is responsible for manual testing of Viv’s web and mobile applications to ensure proper functionality…

Ameresco

Data Analyst I

Calgary, AB, Canada
Canada - Alberta - Calgary, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Ameresco, Inc. (NYSE: AMRC) is a leading energy infrastructure company delivering integrated solutions that provide reliable power and modernize infrastructure. Since 2000, we have served as a trusted partner to public and private sector customers across North America, the UK and Europe, delivering over $15 billion in solutions and contracting more than 5 GW of energy resources.

At Ameresco, we integrate energy resources and modernize the built environment through innovative infrastructure solutions that improve reliability, optimize performance, strengthen resilience, and support long-term sustainability. Join us in building the infrastructure that powers the future. Explore opportunities to make a meaningful impact while growing your career with a company at the forefront of energy innovation.

Ameresco has an immediate opening for a Data Analyst I who will serves as the first point of contact for customers seeking technical assistance or support. This role is responsible for responding to inquiries, troubleshooting basic technical issues, documenting incidents, and ensuring timely resolution or escalation of support requests. The analyst delivers excellent customer service while meeting service levels (SLAs) and contributing to a positive customer experience.

The key candidate will be self-motivated, customer focused, and results driven. The analyst will be responsible primarily for level 1 support, client check-in’s, user documentation and assisting with software implementations. Although the position is primarily focused on the assigned modules, there will be overlap with other modules and the opportunity to learn and explore additional modules in AssetPlanner.

Responsibilities:

Serve as the primary point of contact for customer support requests via phone, email, chat, and ticketing systems;
Support clients with troubleshooting, best practices, data entry, data imports, and data review;
Log, categorize, prioritize, and track incidents and service requests in the ticket management system;
Create and update support documentation (knowledge base documentation) for clients;
Escalate technical issues or customer concerns;
Complete client check-in’s as scheduled;
Provide customer training and support during the implementation process;
Assist internal technical support team on an as needed basis;
Hosting meetings and taking notes/minutes to capture (and Action) assigned activities;
Perform activities and execute responsibilities in an accurate and timely manner;
Communicating internally and externally in a timely manner that builds relationships and promote long term organizational success; and
Other duties as required.

Minimum Qualifications:

Bachelor’s degree or diploma and minimum of 1 years of SaaS experience / customer support experience.
Will consider minimum of 5 years of SaaS software technology experience in lieu of education.

Additional Qualifications:

Familiarity with Microsoft 365 applications (especially excel and PowerPoint) and cloud-based services.
Experience with AssetPlanner.
Experience hosting web-based meetings or conferences.
Skills: Project Management, Organization, Detail Oriented, Strong Work Ethic.
Ability to quickly master new software tools.
Able to understand customer needs, and ask questions to clarify/narrow down the concern.
Ability to be flexible and respond to changing priorities.
Professional with excellent verbal and written communication and interpersonal skills.
Excellent relationship building and client success skills.
Enjoys a fast-paced, dynamic, challenging and team-oriented work environment.

Ameresco Canada Inc. is committed to providing accommodations for applicants with disabilities. If you require an accommodation, we will work with you to meet your needs.

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More about this job

Responsibilities

The Data Analyst I serves as the primary point of contact for customer support, handling inquiries, troubleshooting technical issues, and documenting incidents. They also assist with software implementations, client check-ins, and the creation of support documentation.

Requirements

Candidates must have a bachelor's degree or diploma with at least 1 year of SaaS or customer support experience, or 5 years of SaaS technology experience. Proficiency in Microsoft 365 applications and strong communication skills are required.

Skills

Customer Service
Technical Support
Troubleshooting
Data Entry
Data Review
Ticket Management
Knowledge Base Documentation
Software Implementation
Project Management
Organization
Communication
Relationship Building
Microsoft 365
Excel
PowerPoint
AssetPlanner

Visa sponsorship

Not detected in the job text

Keywords

Data Analyst
SaaS
Customer Support
Technical Assistance
AssetPlanner
Microsoft 365
Excel
PowerPoint
Cloud-based Services
Ticketing Systems
Incident Management
Knowledge Base
Software Implementation
Project Management
Energy Infrastructure
Data Entry
Client Success
Infrastructure Solutions
Sustainability
Technical Troubleshooting

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