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Added 16 mins ago
AC
Pilot Training Scheduling Analyst - Temporary
Air Canada
Toronto, ON
- Full-time
Flight Operations experience, a definite asset.
Added 16 mins ago
Analyst, Cybersecurity
Dollarama
Mont-Royal, QC
The Cybersecurity Analyst - SOC is responsible for establishing the company’s cybersecurity vision to improve security across stores, warehouses, the distribution center, and head office.…
Added 16 mins ago
Fraud Detection Analyst
Scotiabank
Toronto, ON
The Fraud Detection Analyst contributes to the overall success of the Tangerine Fraud Operations Team in Canada by detecting, investigating and mitigating potentially fraudulent activity…
Added 16 mins ago
A
Cyber Security Analyst
AltaLink
Remote, Canada
- Full-time
- Remote
…are empowered to continuously improve, deliver outstanding customer service and make a meaningful impact every day. We embrace the unique identities, experiences and perspectives of our…
Added 16 mins ago
Engineering Analyst, Nuclear Industry
BWXT
Cambridge, ON
As our Engineering Analyst,Jr., you will perform Structural Qualification of nuclear components including steam generators, heat exchangers, process vessels and piping assemblies, and/or…
Added 16 mins ago
RC
Sales Financial Analyst
Randstad Canada
Mississauga, ON
- $40 to $45 CAD / hour
- Contract
Sales Financial Analyst (Sales Controlling) | Mississauga | 12-Month Contract
Added 31 mins ago
AC
Senior Financial Analyst, Financial Information and Controls
Alimentation Couche-Tard
Laval, QC
- Full-time
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 46 mins ago
T
TD Insurance, Vendor Analyst III
TD
Calgary, AB · Saint John, NB · Halifax, NS · Markham, ON · Montreal, QC
- Full-time
The Vendor Analyst II is accountable for providing technical support and quality approval of vendor estimates confirming scope, estimate accuracy, and timeliness of repairs enabling the…
Added 46 mins ago
Managed Accounts Analyst
Richardson Wealth Ltd
Toronto, ON
1–3 years of experience in a Separately Managed Account (SMA) or Unified Managed Account (UMA) program.
Added 46 mins ago
Pricing Specialist
Superior Plus Propane Talent Acquisition
ON
Collaborate with the Pricing Analyst to coordinate pricing changes and coordinate the necessary notification to the customer. Advise the Pricing Analyst of pricing exceptions and ensure…
Added 46 mins ago
PA
Senior Analyst, Treasury
Porter Airlines Inc.
Toronto, ON
- Temporary
…insurance, merchant processing and aircraft leasing. This Senior Analyst position is a 16-month fixed term position. Duties and Responsbilities…
Added 46 mins ago
AC
Business Analyst
Access Communications Cooperative Limited
Regina, SK
- Full-time
The Business Analyst supports organizational effectiveness, business performance, and strategic decision-making through business analysis, process improvement, financial modelling, and…
Added 46 mins ago
MP
Marketing Database Analyst
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $49,500 to $78,200 CAD / year
- Full-time
Facilitate marketing LOBs in the adoption and implementation of customer segmentation, marketing predictive models and analytical tools built by the team. Being an advocator and facilitator…
Added 1 hour ago
B
T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON · FCP
- Full-time
We are seeking a highly analytical and technically skilled Senior Data Analyst / Business Analyst to support enterprise finance and regulatory data initiatives. The successful candidate…
Added 1 hour ago
B
Cyber Controls Testing Analyst
BMO
Toronto, ON · YNG
- Full-time
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 1 hour ago
B
Senior Analyst, Credit Risk Analytics, Stress Testing (12 Month Contract)
BMO
Toronto, ON · FCP
- Full-time
Typically between 0 - 2 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 1 hour ago
LC
Supply Chain Replenishment Analyst
Loblaw Companies Limited
Cambridge, ON
- Full-time
2-3 years experience in the retail/wholesale grocery business would be an asset
Added 1 hour ago
Customer Experience Associate (Precious Metals Analyst)
Canada Gold
Surrey, BC
We’re looking for a full-time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our Surrey location (10362 King George Hwy. #120, Surrey, BC)! This is a…
Added 1 hour ago
LC
Senior Financial Analyst, Associate Support
Loblaw Companies Limited
Toronto, ON
- Full-time
Minimum 3 years’ experience in finance, accounting and business experience.
Added 1 hour ago
TC
Junior IT Support Analyst
The Citco Group Limited
Halifax, NS
- Full-time
The IT Junior Support Analyst provides IT infrastructure support for all employees in the local office and within the region. The IT Junior Support Analyst s responsible for resolving…
Added 1 hour ago
A
Cyber Security Analyst
AltaLink
Calgary, AB
- Full-time
…are empowered to continuously improve, deliver outstanding customer service and make a meaningful impact every day. We embrace the unique identities, experiences and perspectives of our…
Added 1 hour ago
HI
Analyst, Employee Benefits & Retirement
HUB International
Toronto, ON
- Full-time
Join a top-ranked brokerage firm recognized as an industry leader. We’re looking for a benefits Analyst to support our Employee Benefits and Retirement Practice. In this fast-paced,…
Added 1 hour ago
Market Intelligence Strategic Insights Analyst
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON · North York - Toronto, ON (Hybr, ON
The Market Intelligence & Strategic Insights Analyst helps turn market, competitor, broker, customer and business information into clear stories that leaders can use to make decisions. The…
Added 1 hour ago
Reporting Analyst
Grainger Businesses
Thornhill, ON
…solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9…
Added 1 hour ago
DT
Analyst I Consulting
DXC Technology
Toronto, ON
- Full-time
…services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Our more than 125,000 people in 70-plus countries are entrusted by our…

Ameresco

Data Analyst I

Calgary, AB, Canada
Canada - Alberta - Calgary, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Ameresco, Inc. (NYSE: AMRC) is a leading energy infrastructure company delivering integrated solutions that provide reliable power and modernize infrastructure. Since 2000, we have served as a trusted partner to public and private sector customers across North America, the UK and Europe, delivering over $15 billion in solutions and contracting more than 5 GW of energy resources.

At Ameresco, we integrate energy resources and modernize the built environment through innovative infrastructure solutions that improve reliability, optimize performance, strengthen resilience, and support long-term sustainability. Join us in building the infrastructure that powers the future. Explore opportunities to make a meaningful impact while growing your career with a company at the forefront of energy innovation.

Ameresco has an immediate opening for a Data Analyst I who will serves as the first point of contact for customers seeking technical assistance or support. This role is responsible for responding to inquiries, troubleshooting basic technical issues, documenting incidents, and ensuring timely resolution or escalation of support requests. The analyst delivers excellent customer service while meeting service levels (SLAs) and contributing to a positive customer experience.

The key candidate will be self-motivated, customer focused, and results driven. The analyst will be responsible primarily for level 1 support, client check-in’s, user documentation and assisting with software implementations. Although the position is primarily focused on the assigned modules, there will be overlap with other modules and the opportunity to learn and explore additional modules in AssetPlanner.

Responsibilities:

Serve as the primary point of contact for customer support requests via phone, email, chat, and ticketing systems;
Support clients with troubleshooting, best practices, data entry, data imports, and data review;
Log, categorize, prioritize, and track incidents and service requests in the ticket management system;
Create and update support documentation (knowledge base documentation) for clients;
Escalate technical issues or customer concerns;
Complete client check-in’s as scheduled;
Provide customer training and support during the implementation process;
Assist internal technical support team on an as needed basis;
Hosting meetings and taking notes/minutes to capture (and Action) assigned activities;
Perform activities and execute responsibilities in an accurate and timely manner;
Communicating internally and externally in a timely manner that builds relationships and promote long term organizational success; and
Other duties as required.

Minimum Qualifications:

Bachelor’s degree or diploma and minimum of 1 years of SaaS experience / customer support experience.
Will consider minimum of 5 years of SaaS software technology experience in lieu of education.

Additional Qualifications:

Familiarity with Microsoft 365 applications (especially excel and PowerPoint) and cloud-based services.
Experience with AssetPlanner.
Experience hosting web-based meetings or conferences.
Skills: Project Management, Organization, Detail Oriented, Strong Work Ethic.
Ability to quickly master new software tools.
Able to understand customer needs, and ask questions to clarify/narrow down the concern.
Ability to be flexible and respond to changing priorities.
Professional with excellent verbal and written communication and interpersonal skills.
Excellent relationship building and client success skills.
Enjoys a fast-paced, dynamic, challenging and team-oriented work environment.

Ameresco Canada Inc. is committed to providing accommodations for applicants with disabilities. If you require an accommodation, we will work with you to meet your needs.

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More about this job

Responsibilities

The Data Analyst I serves as the primary point of contact for customer support, handling inquiries, troubleshooting technical issues, and documenting incidents. They also assist with software implementations, client check-ins, and the creation of support documentation.

Requirements

Candidates must have a bachelor's degree or diploma with at least 1 year of SaaS or customer support experience, or 5 years of SaaS technology experience. Proficiency in Microsoft 365 applications and strong communication skills are required.

Skills

Customer Service
Technical Support
Troubleshooting
Data Entry
Data Review
Ticket Management
Knowledge Base Documentation
Software Implementation
Project Management
Organization
Communication
Relationship Building
Microsoft 365
Excel
PowerPoint
AssetPlanner

Visa sponsorship

Not detected in the job text

Keywords

Data Analyst
SaaS
Customer Support
Technical Assistance
AssetPlanner
Microsoft 365
Excel
PowerPoint
Cloud-based Services
Ticketing Systems
Incident Management
Knowledge Base
Software Implementation
Project Management
Energy Infrastructure
Data Entry
Client Success
Infrastructure Solutions
Sustainability
Technical Troubleshooting

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