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Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
This role is responsible for customer master data administration. The incumbent is responsible for creating and updating master data records in the appropriate systems in compliance with…
Added 5 hours ago
N
VIE - Junior Financial Analyst (M/F)
Neoen
Toronto, ON
- Full-time
Neoen is looking for a Junior Financial Analyst to join its team in Toronto, Canada. Your role will be to support project competitiveness by developing, optimising and maintaining efficient…
Added 7 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
This role is responsible for customer master data administration. The incumbent is responsible for creating and updating master data records in the appropriate systems in compliance with…
Added 7 hours ago
C
Analyste d’affaires – D365 Business Central (Secteur Manufacturier)
CGI
Montreal, QC
- Full-time
Our team is looking for a Business Analyst (D365 Business Central) specializing in the manufacturing industry, with deep expertise in Manufacturing/MRP modules and advanced knowledge of the…
Added 9 hours ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Contract
The D365 F&O Functional Analyst is responsible for the day-to-day administration, support, and continuous improvement of the Dynamics 365 Finance & Operations platform. This role manages…
Added 12 hours ago
HI
CAN – Business Analyst IV
HRbrain Inc.
Toronto, ON
- Full-time
Added 12 hours ago
GF
Structural Analysis Engineer
General Fusion
Richmond, BC
- $95,000 to $115,000 CAD / year
- Full-time
The Structural Mechanical Engineer / Stress Analyst will be responsible for the structural integrity and dynamic structural performance of large-scale machine systems, with a primary focus…
Added 13 hours ago
SS
Finance Business Analyst
Soho Square Solutions
Montreal, QC
- Contract
Master of Arts or Science / MBA or advanced degree in Business Administration/Finance/Risk from a reputable university.
Added 13 hours ago
AP
Business Analyst
Arobas Personnel
Saskatoon, SK
- Full-time
The Business Analyst will collaborate closely with stakeholders and technical teams to define requirements, support planning and delivery, assist with testing, and help ensure priorities…
Added 13 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
This role is responsible for customer master data administration. The incumbent is responsible for creating and updating master data records in the appropriate systems in compliance with…
Added 13 hours ago
R
Data Governance Business Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Data Governance Business Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 14 hours ago
SH
Senior Financial Analyst, Supply Chain
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
Reporting to the Manager, Supply Chain and Systems Specialist, the Senior Financial Analyst, Supply Chain provides financial and analytical expertise to support category management,…
Added 14 hours ago
KP
Pricing Analyst--Analyste de la tarification
Kelly Professional & Industrial
Montreal, QC
- Full-time
Our client, a leading multinational aerospace manufacturer, is seeking an experienced Pricing Analyst to support pricing strategy, cost analysis, and data management for aircraft engine…
Added 14 hours ago
RA
Senior Business Analyst – Financial Services / Platform Transformation
Recrute Action
Toronto, ON · Waterloo, Toronto, Ontario
- Contract
Elicit, analyze, document, validate, and manage business, functional, system, and data requirements.
Added 14 hours ago
Tax and Catalog Analyst
Canfor
Vancouver, BC
Experience with inventory master data, catalogue governance, data quality, tax audits, regulatory reviews, or tax recovery.
Added 14 hours ago
HI
Intermediate Data Analyst
HRbrain Inc.
Toronto, ON
- Full-time
We are seeking a skilled Data Analyst with a strong focus on data discovery and collaboration with Subject Matter Experts (SMEs) to join our dynamic team. The ideal candidate will excel at…
Added 15 hours ago
PS
Analyst/Senior Analyst, Governance & Sustainability, Global Alpha
Public Sector Pension Investment Board
Montreal, QC
- Full-time
As an Analyst or Senior Analyst, Governance & Sustainability, Global Alpha, you will report to the Director, Sustainability & Active Ownership, and will be expected to demonstrate rigor,…
Added 15 hours ago
IN
Dynamics BC 365 Techno-Functional Expert
IKO North America
Mississauga, ON
- $105,000 to $120,000 CAD / year
- Full-time
Collaborate with technical teams to support system integrations, reporting, master data management, data quality, Microsoft Power BI, and Microsoft Power Platform solutions connected to…
Added 15 hours ago
M
Product Owner, CLM/KYC, Capital Markets
Maarut
Quebec, QC
- Contract
analyst or Scrum Master profile presented as a PO, with no backlog
Added 16 hours ago
IN
Dynamics 365 ERP Techno-Functional Specialist
IKO North America
Mississauga, ON
- Full-time
Support integrations, reporting, master data, data quality, Microsoft Power BI, and Microsoft Power Platform solutions connected to solutions ERP
Added 17 hours ago
A
Data Analyst I
Ameresco
Calgary, AB · Canada - Alberta - Calgary
- Full-time
Ameresco has an immediate opening for a Data Analyst I who will serves as the first point of contact for customers seeking technical assistance or support. This role is responsible for…
Added 17 hours ago
NB
Analyst SBL Risk & Control Capital Markets
National Bank of Canada
Montreal, QC
- Full-time
Your integration includes action-based learning to help you master your role, our products, and our technologies. You have access to colleagues with diverse expertise, experiences, and…
Added 17 hours ago
NB
Analyst
National Bank of Canada
Montreal, QC
- Full-time
…training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard…
Added 17 hours ago
NB
Senior Analyst Accounting
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst in the NBF (National Bank Financial) Accounting and Regulatory Capital team at National Bank is to act as an expert in all matters related to regulatory…
Added 17 hours ago
NB
Senior Analyst Regulatory Data and Integration
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst Regulatory Data and Integration within the IT Capital Markets Delivery team at National Bank means acting as a specialist in regulatory data related to…

Ameresco

Data Analyst I

Calgary, AB, Canada
Canada - Alberta - Calgary, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Ameresco, Inc. (NYSE: AMRC) is a leading energy infrastructure company delivering integrated solutions that provide reliable power and modernize infrastructure. Since 2000, we have served as a trusted partner to public and private sector customers across North America, the UK and Europe, delivering over $15 billion in solutions and contracting more than 5 GW of energy resources.

At Ameresco, we integrate energy resources and modernize the built environment through innovative infrastructure solutions that improve reliability, optimize performance, strengthen resilience, and support long-term sustainability. Join us in building the infrastructure that powers the future. Explore opportunities to make a meaningful impact while growing your career with a company at the forefront of energy innovation.

Ameresco has an immediate opening for a Data Analyst I who will serves as the first point of contact for customers seeking technical assistance or support. This role is responsible for responding to inquiries, troubleshooting basic technical issues, documenting incidents, and ensuring timely resolution or escalation of support requests. The analyst delivers excellent customer service while meeting service levels (SLAs) and contributing to a positive customer experience.

The key candidate will be self-motivated, customer focused, and results driven. The analyst will be responsible primarily for level 1 support, client check-in’s, user documentation and assisting with software implementations. Although the position is primarily focused on the assigned modules, there will be overlap with other modules and the opportunity to learn and explore additional modules in AssetPlanner.

Responsibilities:

Serve as the primary point of contact for customer support requests via phone, email, chat, and ticketing systems;
Support clients with troubleshooting, best practices, data entry, data imports, and data review;
Log, categorize, prioritize, and track incidents and service requests in the ticket management system;
Create and update support documentation (knowledge base documentation) for clients;
Escalate technical issues or customer concerns;
Complete client check-in’s as scheduled;
Provide customer training and support during the implementation process;
Assist internal technical support team on an as needed basis;
Hosting meetings and taking notes/minutes to capture (and Action) assigned activities;
Perform activities and execute responsibilities in an accurate and timely manner;
Communicating internally and externally in a timely manner that builds relationships and promote long term organizational success; and
Other duties as required.

Minimum Qualifications:

Bachelor’s degree or diploma and minimum of 1 years of SaaS experience / customer support experience.
Will consider minimum of 5 years of SaaS software technology experience in lieu of education.

Additional Qualifications:

Familiarity with Microsoft 365 applications (especially excel and PowerPoint) and cloud-based services.
Experience with AssetPlanner.
Experience hosting web-based meetings or conferences.
Skills: Project Management, Organization, Detail Oriented, Strong Work Ethic.
Ability to quickly master new software tools.
Able to understand customer needs, and ask questions to clarify/narrow down the concern.
Ability to be flexible and respond to changing priorities.
Professional with excellent verbal and written communication and interpersonal skills.
Excellent relationship building and client success skills.
Enjoys a fast-paced, dynamic, challenging and team-oriented work environment.

Ameresco Canada Inc. is committed to providing accommodations for applicants with disabilities. If you require an accommodation, we will work with you to meet your needs.

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More about this job

Responsibilities

The Data Analyst I serves as the primary point of contact for customer support, handling inquiries, troubleshooting technical issues, and documenting incidents. They also assist with software implementations, client check-ins, and the creation of support documentation.

Requirements

Candidates must have a bachelor's degree or diploma with at least 1 year of SaaS or customer support experience, or 5 years of SaaS technology experience. Proficiency in Microsoft 365 applications and strong communication skills are required.

Skills

Customer Service
Technical Support
Troubleshooting
Data Entry
Data Review
Ticket Management
Knowledge Base Documentation
Software Implementation
Project Management
Organization
Communication
Relationship Building
Microsoft 365
Excel
PowerPoint
AssetPlanner

Visa sponsorship

Not detected in the job text

Keywords

Data Analyst
SaaS
Customer Support
Technical Assistance
AssetPlanner
Microsoft 365
Excel
PowerPoint
Cloud-based Services
Ticketing Systems
Incident Management
Knowledge Base
Software Implementation
Project Management
Energy Infrastructure
Data Entry
Client Success
Infrastructure Solutions
Sustainability
Technical Troubleshooting

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