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Added 53 mins ago
DT
Analyst I Consulting
DXC Technology
Toronto, ON
- Full-time
Added 53 mins ago
A
Local Technical Support Analyst
Accenture
Vancouver, BC
- Full-time
Accenture’s Infrastructure Engineering (IE) practice is dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation…
Added 1 hour ago
Senior Cyber Defense Operations Analyst
Epic Games
Vancouver, BC
…infrastructure, and technology that support it. As a Senior CDO Analyst, you will lead investigations and incident response while helping reinvent how the SOC operates, turning repeatable…
Added 1 hour ago
A
Data Analyst I
Ameresco
Calgary, AB · Canada - Alberta - Calgary
- Full-time
Ameresco has an immediate opening for a Data Analyst I who will serves as the first point of contact for customers seeking technical assistance or support. This role is responsible for…
Added 1 hour ago
S
Business Intelligence (BI) Data Engineer
Semex
Guelph, ON
- Full-time
Design, build, test, deploy and support data pipelines and transformations using Microsoft Fabric and approved cloud-native patterns.
Added 1 hour ago
T
Senior Business Analyst
TEEMA
Vancouver, BC
- $53 to $57 CAD / hour
- Contract
Seeking an experienced Senior Business Analyst to support complex enterprise IT initiatives involving business applications, data integration, reporting, analytics, and cloud-based…
Added 2 hours ago
Guidewire Business Analyst
Capgemini
Toronto, ON
Guidewire Cloud exposure and Guidewire certification are preferred.
Added 2 hours ago
NV
Senior Business Analyst (ID#5597)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking a part-time Senior Business Analyst to support two major network infrastructure and cybersecurity modernization initiatives…
Added 2 hours ago
T
Business Analyst
TEEMA
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
We are seeking an experienced Senior Business Systems Analyst to support enterprise-wide technology initiatives for a leading post-secondary institution.
Added 2 hours ago
CI
Senior Analyst, Data Analytics
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
The Senior Analyst plays a key role in organizing and leveraging the pan-Canadian data CIHI holds. This may involve data management, developing and maintaining data and information…
Added 2 hours ago
A
System Analyst 1
Altis
Kamloops, BC
- $40 to $50 CAD / hour
- Contract
…smoothly? An established organization is seeking a Systems Analyst 1 to support the design, implementation, maintenance, and operation of enterprise technology…
Added 2 hours ago
BS
IAM Analyst
Brainhunter Systems Ltd
Calgary, AB
- Contract
Brainhunter is currently seeking the services of a “IAM Analyst,” for a contract opportunity with one of our Valued Clients.
Added 3 hours ago
B
Bilingual Lease Analyst (FR/ENG)
BGIS
Toronto, ON
- Full-time
The Lease Analyst, in conjunction with our RealLease technology platform, supports our clients nationwide in effectively and efficiently managing their leased portfolios. From abstracting…
Added 3 hours ago
IG
Senior Data Analyst
IMCS Group
ON · Ontario, Canada
- Contract
We are seeking a detail-oriented and analytical Data Analyst to support our business decisions through meaningful insights derived from data. You will be responsible for collecting|…
Added 3 hours ago
GS
Analyste d'affaires système (BSA) Guidewire ( Senior)
Groupe SII
Montreal, QC
- Full-time
Added 3 hours ago
ED
Director, Corporate Development
Estruxture Data Centers
AB · Rocky View County, Alberta
- Full-time
eStruxture Data Centers is Canada’s largest Canadian-owned data center provider, operating 16 cloud-neutral facilities across Montreal, Toronto, Vancouver, and Calgary. Trusted by nearly…
Added 3 hours ago
ED
Director, Corporate Development
Estruxture Data Centers
Toronto, ON
- Full-time
eStruxture Data Centers is Canada’s largest Canadian-owned data center provider, operating 16 cloud-neutral facilities across Montreal, Toronto, Vancouver, and Calgary. Trusted by nearly…
Added 3 hours ago
CO
Senior Quality Improvement Analyst
City of Winnipeg
Winnipeg, MB
- Full-time
Under the general direction of the Assistant Chief Research and Data Intelligence, the Senior Quality Improvement Analyst will lead data, analytics and insight for the Fire Paramedic…
Added 3 hours ago
GE
PCI Quality Assurance Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
…Application controls, regulatory frameworks (NIST, COSO, COBIT), cloud computing security, network/data protection controls (NAC, DLP), and API/scanning mechanisms (AVS). Held an Internal…
Added 4 hours ago
A
Senior System Analyst - Payments
Acumatica
Montreal, QC
- Full-time
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it -…
Added 4 hours ago
MT
Production Support Engineer
MSR Technology Group
ON · Ontario, Canada
- Contract
This job posting is for an existing, active vacancy and we are looking to hire Production Support Analyst- Akamai at Toronto/ Brampton, ON specialized in Akamai/CDN, modern web delivery,…
Added 4 hours ago
C
Business Analyst – Payments Modernization
Collabera
Calgary, AB · Greater Calgary Metropolitan Area
- $60 to $75 CAD / hour
- Contract
We are looking for an experienced Business Analyst to support a key Payments Modernization initiative with a leading financial institution. The role will primarily support Real-Time Rail…
Added 4 hours ago
A
Senior System Analyst - Payments
Acumatica
Montreal, QC
- Full-time
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it -…
Added 4 hours ago
C
Sr. Business Systems Analyst (Wire Payments/Data Services)
CGI
Toronto, ON
- Full-time
Contribute to enterprise data governance initiatives and collaborate on cloud-based data platform solutions using technologies such as Azure Data Services, Databricks, Snowflake, and data…
Added 4 hours ago
JI
Security & Compliance Analyst | Analyste en sécurité et conformité
Jesta I.S.
Montreal, QC
- Full-time
The Security & Compliance Analyst helps keep Jesta I.S. secure and audit-ready for its clients. The role coordinates SOC 1 and SOC 2 audits with external auditors and supports vulnerability…

Ameresco

Data Analyst I

Calgary, AB, Canada
Canada - Alberta - Calgary, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Ameresco, Inc. (NYSE: AMRC) is a leading energy infrastructure company delivering integrated solutions that provide reliable power and modernize infrastructure. Since 2000, we have served as a trusted partner to public and private sector customers across North America, the UK and Europe, delivering over $15 billion in solutions and contracting more than 5 GW of energy resources.

At Ameresco, we integrate energy resources and modernize the built environment through innovative infrastructure solutions that improve reliability, optimize performance, strengthen resilience, and support long-term sustainability. Join us in building the infrastructure that powers the future. Explore opportunities to make a meaningful impact while growing your career with a company at the forefront of energy innovation.

Ameresco has an immediate opening for a Data Analyst I who will serves as the first point of contact for customers seeking technical assistance or support. This role is responsible for responding to inquiries, troubleshooting basic technical issues, documenting incidents, and ensuring timely resolution or escalation of support requests. The analyst delivers excellent customer service while meeting service levels (SLAs) and contributing to a positive customer experience.

The key candidate will be self-motivated, customer focused, and results driven. The analyst will be responsible primarily for level 1 support, client check-in’s, user documentation and assisting with software implementations. Although the position is primarily focused on the assigned modules, there will be overlap with other modules and the opportunity to learn and explore additional modules in AssetPlanner.

Responsibilities:

Serve as the primary point of contact for customer support requests via phone, email, chat, and ticketing systems;
Support clients with troubleshooting, best practices, data entry, data imports, and data review;
Log, categorize, prioritize, and track incidents and service requests in the ticket management system;
Create and update support documentation (knowledge base documentation) for clients;
Escalate technical issues or customer concerns;
Complete client check-in’s as scheduled;
Provide customer training and support during the implementation process;
Assist internal technical support team on an as needed basis;
Hosting meetings and taking notes/minutes to capture (and Action) assigned activities;
Perform activities and execute responsibilities in an accurate and timely manner;
Communicating internally and externally in a timely manner that builds relationships and promote long term organizational success; and
Other duties as required.

Minimum Qualifications:

Bachelor’s degree or diploma and minimum of 1 years of SaaS experience / customer support experience.
Will consider minimum of 5 years of SaaS software technology experience in lieu of education.

Additional Qualifications:

Familiarity with Microsoft 365 applications (especially excel and PowerPoint) and cloud-based services.
Experience with AssetPlanner.
Experience hosting web-based meetings or conferences.
Skills: Project Management, Organization, Detail Oriented, Strong Work Ethic.
Ability to quickly master new software tools.
Able to understand customer needs, and ask questions to clarify/narrow down the concern.
Ability to be flexible and respond to changing priorities.
Professional with excellent verbal and written communication and interpersonal skills.
Excellent relationship building and client success skills.
Enjoys a fast-paced, dynamic, challenging and team-oriented work environment.

Ameresco Canada Inc. is committed to providing accommodations for applicants with disabilities. If you require an accommodation, we will work with you to meet your needs.

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More about this job

Responsibilities

The Data Analyst I serves as the primary point of contact for customer support, handling inquiries, troubleshooting technical issues, and documenting incidents. They also assist with software implementations, client check-ins, and the creation of support documentation.

Requirements

Candidates must have a bachelor's degree or diploma with at least 1 year of SaaS or customer support experience, or 5 years of SaaS technology experience. Proficiency in Microsoft 365 applications and strong communication skills are required.

Skills

Customer Service
Technical Support
Troubleshooting
Data Entry
Data Review
Ticket Management
Knowledge Base Documentation
Software Implementation
Project Management
Organization
Communication
Relationship Building
Microsoft 365
Excel
PowerPoint
AssetPlanner

Visa sponsorship

Not detected in the job text

Keywords

Data Analyst
SaaS
Customer Support
Technical Assistance
AssetPlanner
Microsoft 365
Excel
PowerPoint
Cloud-based Services
Ticketing Systems
Incident Management
Knowledge Base
Software Implementation
Project Management
Energy Infrastructure
Data Entry
Client Success
Infrastructure Solutions
Sustainability
Technical Troubleshooting

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