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Added 1 min ago
FG
Receptionist - FFUN Dodge North Battleford
FFUN Group
North Battleford No. 437, SK · North Battleford, Saskatchewan
- Full-time
You’ll work in a newer, modern dealership backed by FFUN Group, one of Saskatoon’s growing automotive groups, where customer experience matters from the moment someone walks through the…
Added 1 min ago
FG
Laline - Store Manager - Fairview Mall
Fox Group Canada Inc.
Toronto, ON
- Full-time
Leading by example and ensuring the quality of the in-store customer experience by communicating, training, and upholding expectations of service, including pampering professional…
Added 1 min ago
BP
Communicator - Internal
Brantford Police Service
Brantford, ON
- Full-time
Under the direction of the N.C.O. i/c Communications, the incumbent will provide an effective and efficient link between the public and the police through professional communications.
Added 1 min ago
W
(CAN) General Merchandise Associate (Part Time)
Walmart
Merritt, BC
- Part-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 1 min ago
W
(CAN) General Merchandise Associate
Walmart
Penticton, BC
- Part-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 1 min ago
W
(CAN) People Greeter
Walmart
Halifax, NS
- Part-time
Provides friendly, fast, and professional service to every customer entering and exiting the store, creating a positive first and last impression.
Added 1 min ago
W
Fashion Department Manager
Walmart
Dawson Creek, BC
- Full-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 1 min ago
W
(CAN) Associé à la protection des biens
Walmart
Granby, QC
- Full-time
The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and vendors. By following…
Added 1 min ago
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Senior Relationship Manager
BMO
Edmonton, AB · Westlock, AB · Enbridge
- Full-time
Are you a results-driven banking professional who thrives on building meaningful client relationships and delivering tailored financial solutions? Join our Commercial Banking team and play…
Added 1 min ago
W
(CAN) Front End Assistant Manager
Walmart
Slave Lake, AB
- Full-time
4. Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines…
Added 1 min ago
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(CAN) OMNI Assistant Manager
Walmart
Slave Lake, AB
- Full-time
4. Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines…
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Equipment Technician | Montreal, Canada
VIXXO
Squamish, BC
Own relationships with your customers and inspire customer loyalty by providing professional and reliable services that adhere to all safety rules
Added 1 min ago
A
Clinical Quality Control Associate II
Altasciences
Laval, QC · Montreal, QC
- Full-time
Maintain and advocate a high level of quality and customer service within the department.
Added 1 min ago
LC
Pharmacist
Loblaw Companies Limited
Sarnia, ON
- Full-time
…Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy that includes Pharmacy, Dietitian, Medical and Optical…
Added 1 min ago
LC
NOFRILLS District Manager, Non-GTA (North)
Loblaw Companies Limited
Brampton, ON
- Full-time
Develop and communicate operational methodologies and best working practices to improve customer service, visual merchandising and process improvements.
Added 1 min ago
Customer Experience Associate (Precious Metals Analyst)
Canada Gold
Surrey, BC
Deliver outstanding in-person and phone-based customer service
Added 1 min ago
Executive Account Manager - BC/Alberta
Sterling Brokers
Canada
As an Executive Account Manager, you will be responsible for delivering exceptional service and strategic guidance to your clients by:
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M
Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Cloud and platform: Kubernetes or Azure Kubernetes Service (AKS), Azure API Management, Azure Key Vault, and infrastructure as code using Terraform.
Added 1 min ago
Peer Makerspace Tutor (Casual), Library Services
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
…on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between…
Added 1 min ago
FLEET COORDINATOR
AFD Petroleum
Edmonton, AB
…role, you’ll plan and assign trucks and deliveries so every customer and location is served as efficiently as possible. You’ll schedule and direct our drivers day to day, build trips,…
Added 1 min ago
B
Power Engineer - 5th Class
BGIS
Edmonton, AB
- Full-time
Responds to routine service requests and performs preventative and corrective maintenance.
Added 1 min ago
TC
Junior IT Support Analyst
The Citco Group Limited
Halifax, NS
- Full-time
To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner.
Added 1 min ago
JT
Licensed HVAC technician
John the Plumber Ottawa
Ottawa, ON · Nepean, ON
- Full-time
…or as part of a team. The position offers opportunities for professional growth within a dynamic environment focused on quality service and customer…
Added 1 min ago
A
Cyber Security Analyst
AltaLink
Calgary, AB
- Full-time
…are empowered to continuously improve, deliver outstanding customer service and make a meaningful impact every day. We embrace the unique identities, experiences and perspectives of our…
Added 1 min ago
I
Mail Center Manager - Toronto Canada
iPostal1
Toronto, ON
- $20 to $24 CAD / hour
- Full-time
Perform other customer service responsibilities to assist the corporate office during busy times

Ameresco

Data Analyst I

Calgary, AB, Canada
Canada - Alberta - Calgary, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Ameresco, Inc. (NYSE: AMRC) is a leading energy infrastructure company delivering integrated solutions that provide reliable power and modernize infrastructure. Since 2000, we have served as a trusted partner to public and private sector customers across North America, the UK and Europe, delivering over $15 billion in solutions and contracting more than 5 GW of energy resources.

At Ameresco, we integrate energy resources and modernize the built environment through innovative infrastructure solutions that improve reliability, optimize performance, strengthen resilience, and support long-term sustainability. Join us in building the infrastructure that powers the future. Explore opportunities to make a meaningful impact while growing your career with a company at the forefront of energy innovation.

Ameresco has an immediate opening for a Data Analyst I who will serves as the first point of contact for customers seeking technical assistance or support. This role is responsible for responding to inquiries, troubleshooting basic technical issues, documenting incidents, and ensuring timely resolution or escalation of support requests. The analyst delivers excellent customer service while meeting service levels (SLAs) and contributing to a positive customer experience.

The key candidate will be self-motivated, customer focused, and results driven. The analyst will be responsible primarily for level 1 support, client check-in’s, user documentation and assisting with software implementations. Although the position is primarily focused on the assigned modules, there will be overlap with other modules and the opportunity to learn and explore additional modules in AssetPlanner.

Responsibilities:

Serve as the primary point of contact for customer support requests via phone, email, chat, and ticketing systems;
Support clients with troubleshooting, best practices, data entry, data imports, and data review;
Log, categorize, prioritize, and track incidents and service requests in the ticket management system;
Create and update support documentation (knowledge base documentation) for clients;
Escalate technical issues or customer concerns;
Complete client check-in’s as scheduled;
Provide customer training and support during the implementation process;
Assist internal technical support team on an as needed basis;
Hosting meetings and taking notes/minutes to capture (and Action) assigned activities;
Perform activities and execute responsibilities in an accurate and timely manner;
Communicating internally and externally in a timely manner that builds relationships and promote long term organizational success; and
Other duties as required.

Minimum Qualifications:

Bachelor’s degree or diploma and minimum of 1 years of SaaS experience / customer support experience.
Will consider minimum of 5 years of SaaS software technology experience in lieu of education.

Additional Qualifications:

Familiarity with Microsoft 365 applications (especially excel and PowerPoint) and cloud-based services.
Experience with AssetPlanner.
Experience hosting web-based meetings or conferences.
Skills: Project Management, Organization, Detail Oriented, Strong Work Ethic.
Ability to quickly master new software tools.
Able to understand customer needs, and ask questions to clarify/narrow down the concern.
Ability to be flexible and respond to changing priorities.
Professional with excellent verbal and written communication and interpersonal skills.
Excellent relationship building and client success skills.
Enjoys a fast-paced, dynamic, challenging and team-oriented work environment.

Ameresco Canada Inc. is committed to providing accommodations for applicants with disabilities. If you require an accommodation, we will work with you to meet your needs.

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More about this job

Responsibilities

The Data Analyst I serves as the primary point of contact for customer support, handling inquiries, troubleshooting technical issues, and documenting incidents. They also assist with software implementations, client check-ins, and the creation of support documentation.

Requirements

Candidates must have a bachelor's degree or diploma with at least 1 year of SaaS or customer support experience, or 5 years of SaaS technology experience. Proficiency in Microsoft 365 applications and strong communication skills are required.

Skills

Customer Service
Technical Support
Troubleshooting
Data Entry
Data Review
Ticket Management
Knowledge Base Documentation
Software Implementation
Project Management
Organization
Communication
Relationship Building
Microsoft 365
Excel
PowerPoint
AssetPlanner

Visa sponsorship

Not detected in the job text

Keywords

Data Analyst
SaaS
Customer Support
Technical Assistance
AssetPlanner
Microsoft 365
Excel
PowerPoint
Cloud-based Services
Ticketing Systems
Incident Management
Knowledge Base
Software Implementation
Project Management
Energy Infrastructure
Data Entry
Client Success
Infrastructure Solutions
Sustainability
Technical Troubleshooting

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