Bilingual French Customer Care Professional

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Responsibilities

• Provide best-in-class customer service, making it easy for small business owners to do business with us while strengthening the relationship & loyalty they have with us.
• Take inbound calls throughout the day; evaluate and analyze account information while recommending tailored solutions to small business owners.
• Solve different call reasons by using our various tools and systems.
• Promptly and accurately respond to inbound phone servicing inquiries both in English and French
• Responsible for adhering to all compliance standards per guidelines and metrics.
• Make a positive impact in each cardmember’s life, with focus on driving growth. 
• Become part of a dynamic team that is passionate about improving customer experience while contributing to Amex’s growth.

Service Schedule: We are open from 9am to 9pm Monday to Friday EST. Shifts are expected to range between these hours (Monday to Friday).

Qualifications

Here are the skills and experiences we are looking for! Do these describe you?

• Fully bilingual in both French and English is a must
• Flexibility and willingness to work in a shift environment.
• Exceptional ability to connect and engage with people. 
• Ability to prioritize multiple tasks and identify opportunities while managing your time efficiently.
• Comfortable with learning and navigating digital technologies.
• Great problem-solving skills, with the aim to solve on the first contact.
• Results driven and Resourceful.
• Happy to work for a successful and well recognized global company that provides opportunity to grow your career, learn and lead every day.
   

The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries    
• Bonus incentives    
• Support for financial-well-being and retirement    
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)    
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need    
• Generous paid parental leave policies (depending on your location)    
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)    
• Free and confidential counseling support through our Healthy Minds program    
• Career development and training opportunities  

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.