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Added 2 hours ago
GC
Sales Representative
Grimco Canada Inc.
Dartmouth, NS
- $45,000 to $60,000 CAD / year
As a Sales Representative at Grimco, you will be instrumental in managing the entire sales cycle, from order entry and prospecting to lead generation, closing sales, and fostering enduring…
Added 2 hours ago
SL
Bilingual Customer Service Representative
Sun Life Québec
Montreal, QC
- Full-time
Career Growth: Ongoing training and development opportunities to advance your career.
Added 2 hours ago
SE
Customer Service Representative
Safety Express Ltd
Edmonton, AB
- $24.5 to $26 CAD / hour
- Full-time
The Customer Service Representative is responsible for selling Safety Express Ltd. products and services while providing a high level of customer service to our customers and potential…
Added 3 hours ago
M
Regional Sales Manager - Ontario
Medfar
Toronto, ON
- Full-time
You have at least 6 years of experience in sales, including direct new business development and closing experience.
Added 4 hours ago
GI
Sales Representative
Grimco, Inc.
Dartmouth, NS
- $45,000 to $60,000 CAD / year
- Full-time
As a Sales Representative at Grimco, you will be instrumental in managing the entire sales cycle, from order entry and prospecting to lead generation, closing sales, and fostering enduring…
Added 5 hours ago
Investment Representative, Scotia iTRADE - Toronto, ON (Cantonese/Mandarin)
Scotiabank
Toronto, ON
…fast-paced and rewarding environment, supporting our clients through inbound and outbound calls. Our focus on training and professional development will support you as you build your career…
Added 6 hours ago
S
Sales Development Representative - Canada
SWTCH
Canada
- Full-time
SWTCH is looking for a Sales Development Representative to help us scale and grow our business in Western Canada. Working closely with our Business Development team, you'll help identify,…
Added 6 hours ago
BI
Business Development Representative
Build It
Mississauga, ON
- Full-time
This is a new business development role built to grow BUILD IT’s book of business across the GTA. You’ll find and win work we don’t have today by prospecting owners, developers, architects,…
Added 6 hours ago
BS
Sales Development Representative
Blackline Safety
Canada
- Full-time
As a Sales Development Representative (SDR) at Blackline Safety, you will play a pivotal role in generating and qualifying new business opportunities across North America. You will be the…
Added 6 hours ago
C
System Support Representative
Co-operators
Moncton, NB · Guelph, ON · Laval, QC
- Full-time
…prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with…
Added 7 hours ago
Sales Representative Intern (Sep-Dec 2026)
ProCogia
Vancouver, BC
ProCogia is a data and AI consulting firm helping organizations turn complex technology challenges into measurable business outcomes. We work across highly regulated and high-stakes…
Added 7 hours ago
SL
Bilingual Customer Service Representative
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Career Growth: Ongoing training and development opportunities to advance your career.
Added 8 hours ago
WX
Senior Sales Representative
Westkey Xibita
Vancouver, BC · Greater Vancouver, BC
- $37,128 to $175,000 CAD / year
- Full-time
Westkey Graphics is seeking a driven Outside Sales Representative with experience in any of the following areas:
Added 8 hours ago
SE
Sales Development Representative - Canada
SWTCH Energy Inc.
Remote, Canada
- Full-time
- Remote
SWTCH is looking for a Sales Development Representative to help us scale and grow our business in Western Canada. Working closely with our Business Development team, you’ll help identify,…
Added 10 hours ago
L
Financial Service Representative - LendDirect Office 1556
LendDirect
Calgary, AB
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 10 hours ago
AF
Financial Service Representative - LendDirect Office 1556
Attain Finance
Calgary, AB
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 12 hours ago
P
Customer Service Representative
Paymentus
Richmond Hill, ON
- $20 to $22 CAD / hour
- Full-time
The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment…
Added 20 hours ago
CL
Financial Services Representative (Bilingual, Fr/Eng)
Canada Life
Lasalle, ON
- Full-time
Improve client engagement in pursuit of the centre’s overall business development objectives
Added 22 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 1 day ago
L
Financial Service Representative - LendDirect Office 1534
LendDirect
Cambridge, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 1 day ago
GG
Sales - Sales Representative
Great Gulf
Orangeville, ON
- Full-time
Willingness to complete full prospecting including cold calling, inbound and outbound presentations, follow up, business development and execution of sales
Added 1 day ago
GG
Sales Representative
Great Gulf
East Gwillimbury, ON
- Full-time
Willingness to complete full prospecting including cold calling, inbound and outbound presentations, follow up, business development and execution of sales
Added 1 day ago
J
Manager I, Sales Development
Jobgether
Canada
- Full-time
Direct experience as a Sales Development Representative (SDR) or Business Development Representative (BDR), combined with relevant team leadership or management experience.
Added 1 day ago
L
Financial Service Representative - LendDirect Office 1534
LendDirect
Cambridge, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 1 day ago
AF
Financial Service Representative - LendDirect Office 1534
Attain Finance
Cambridge, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…

American Express

Bilingual Representative - Special Servicing (VB)

2225 Sheppard Avenue East, Toronto, ON, M2J 5C2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Support Know your Card member processes through back-office case management and inbound/outbound Card Member servicing. Review documentation, investigate account activity, conduct KYC due diligence, and accurately update systems of record. Assist Consumer, Small Business, and Corporate clients with KYC requirements while partnering with Compliance, and other internal teams. Prepare Compliance Referrals, maintain regulatory standards, and deliver high-quality customer service.

Responsibilities

Review supporting documentation and accurately update systems of record for IREFRESH and KYC processes.
Manage back-office cases and inbound/outbound Card Member calls related to KYC process.
Assist Consumer, Small Business, and Corporate Clients with KYC Refresh requirements/ process.
Partner with Compliance, Strategy teams, and Commercial Account Managers to resolve cases and mitigate risk.
Gather and document evidence to support investigations and regulatory requirements.
Prepare and submit Compliance Referrals when required for through review and reporting.
Maintain accurate case records while adhering to regulatory, compliance, and Customer First standards.
Support additional phone and back-office operational activities based on business needs.

Qualifications

Fully bilingual in both French and English is a must.
Strong analytical and investigative skills with the ability to review documentation and identify discrepancies or potential risks.
Knowledge of Know Your Customer (KYC), customer due diligence, and regulatory compliance processes.
Strong attention to detail with a focus on accuracy, completeness, and quality.
Excellent written and verbal communication skills, including confidence handling inbound and outbound Card member interactions.
Strong customer service skills with the ability to maintain Customer First standards.
Ability to manage multiple back-office cases, prioritize workload, and meet productivity and turnaround-time expectations.
Strong documentation and record-management skills with experience maintaining accurate systems of record.
Sound judgment and problem-solving skills when handling complex or sensitive customer cases.
Ability to collaborate effectively with Compliance, Strategy, Account Managers, and other cross-functional partners.
Ability to identify potential compliance concerns and prepare clear, accurate Compliance Referrals when required.
Strong organizational and time-management skills.
Ability to learn new systems, processes, and regulatory requirements quickly and adapt to changing business needs.
The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Apply About employer

More about this job

Responsibilities

The role involves managing back-office cases and inbound/outbound calls related to KYC processes while maintaining accurate systems of record. You will partner with compliance and strategy teams to resolve cases, mitigate risk, and prepare regulatory referrals.

Requirements

Candidates must be fully bilingual in French and English and possess strong analytical and investigative skills. A solid understanding of KYC, customer due diligence, and regulatory compliance standards is required.

Skills

Bilingual
Analytical skills
Investigative skills
Know Your Customer (KYC)
Customer due diligence
Regulatory compliance
Attention to detail
Written communication
Verbal communication
Customer service
Case management
Documentation
Record management
Problem-solving
Time management
Organizational skills

Benefits

Competitive base salaries
Bonus incentives
Retirement support
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability benefits
Flexible working model
Paid parental leave
Wellness centers
Counseling support
Career development

Visa sponsorship

Not detected in the job text

Keywords

KYC
Know Your Customer
Compliance
Regulatory Standards
Case Management
Back-office
Due Diligence
Risk Mitigation
Customer Service
Documentation
Record Management
Analytical
Investigative
Bilingual
French
English
Consumer Banking
Commercial Accounts
Strategy
Reporting

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