Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
Concierge Security Guard
GardaWorld
Toronto, ON
Ready to suit up as a Concierge Security Guard
Added 2 hours ago
Tactical Security Guard
GardaWorld
St. John's, NL
Ready to suit up as a Tactical Security Guard
Added 2 hours ago
LH
Guest Experience Manager -FT- Chelsea - Toronto
Langham Hotel
Canada
- Full-time
…oversight for all front-of-house guest service functions, including Concierge, Door Team, Bell Services, Parking Attendants, Valet, Customer Care, and…
Added 2 hours ago
SL
Director of Operations
STR Logic
Canmore, AB
- Full-time
Set and enforce service standards across guest services, concierge-style recommendations, and 24/7 guest support.
Added 3 hours ago
Casual Security Guard
GardaWorld
Calgary, AB
As a Casual Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers, etc.
Added 5 hours ago
BR
Concierge
BGO Real Estate
ON · Mississauga, ON
- Full-time
The Concierge is responsible for providing access and reception services to all visitors to the property and assisting residents with inquiries by providing personalized assistance and…
Added 16 hours ago
FR
Security Concierge
FirstService Residential Canada
Oshawa, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 19 hours ago
TU
Operations and Facilities Assistant
The University of British Columbia
Vancouver, BC
- $4,582 to $4,816 CAD / month
- Full-time
…operational needs. This role will provide back-up coverage to the Concierge…
Added 19 hours ago
TH
Door Person - The James
Tricon Homes
Toronto, ON · The James, Toronto ON
- Full-time
Support Concierge and Service Coordinator teams by facilitating resident requests with discretion, care, and attention to detail.
Added 20 hours ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 20 hours ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 20 hours ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 20 hours ago
Mobile Security Guard
GardaWorld
Calgary, AB
As a Mobile Security Guard, your role will vary depending on the day and special event. Whether it’s customer service, patrols, or surveillance, we need you to adapt with agility and…
Added 21 hours ago
UO
Operations and Facilities Assistant
University of British Columbia
Vancouver, BC · UBCV | Henry Angus Building (ANGU)
- $4,582 to $4,816 CAD / month
- Full-time
…operational needs. This role will provide back-up coverage to the Concierge…
Added 21 hours ago
US
Operations and Facilities Assistant
UBC Sauder School of Business
Vancouver, BC
- $4,582 CAD / month
- Full-time
…operational needs. This role will provide back-up coverage to the Concierge…
Added 22 hours ago
BR
Concierge
BGO Real Estate
Toronto, ON
- Full-time
The Concierge is responsible for providing access and reception services to all visitors to the property and assisting residents with inquiries by providing personalized assistance and…
Added 22 hours ago
FR
Assistant Condominium Manager
FirstService Residential Canada
Mississauga, ON
- Full-time
Obtain reports from Concierge Desk, highlight anything that requires the Property Manager’s attention
Added 22 hours ago
FR
Security Concierge
FirstService Residential Canada
Burlington, ON
- Full-time
Have knowledge of building and property security procedures
Added 22 hours ago
Corporate Security Guard - Overnight
GardaWorld
Vancouver, BC
Ready to suit up as a Corporate Security Guard
Added 23 hours ago
G
Corporate Security Guard - Overnight
GardaWorld
Vancouver, BC
- Full-time
Ready to suit up as a Corporate Security Guard
Added 23 hours ago
Tactical Security Guard - Housing 1
GardaWorld
Hamilton, ON
Ready to suit up as a Tactical Security Guard?
Added 23 hours ago
Concierge Security Guard - Commercial 1
GardaWorld
Hamilton, ON
Ready to suit up as a Concierge Security Guard?
Added 1 day ago
PP
Housekeeper
Pinnacle Property Management Ltd
London, ON
- Full-time
…residents enjoy a private spa, underground parking and 24-hour concierge, in a calm, immaculate environment that matches hotel standards. Your workplace is elegant, fast-paced and…
Added 1 day ago
G
CBSA Airport-Tactical Security Guard, Part-Time
GardaWorld
Toronto, ON · Mississauga, ON · Brampton, ON
- Part-time
Not the right fit? Explore our other opportunities, including concierge, surveillance, and casual security roles.
Added 1 day ago
Casual Security Guard - Corporate Building
GardaWorld
Toronto, ON
Ready to suit up as a Concierge Security Guard

American Express

Bilingual Representative - Special Servicing (VB)

2225 Sheppard Avenue East, Toronto, ON, M2J 5C2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Support Know your Card member processes through back-office case management and inbound/outbound Card Member servicing. Review documentation, investigate account activity, conduct KYC due diligence, and accurately update systems of record. Assist Consumer, Small Business, and Corporate clients with KYC requirements while partnering with Compliance, and other internal teams. Prepare Compliance Referrals, maintain regulatory standards, and deliver high-quality customer service.

Responsibilities

Review supporting documentation and accurately update systems of record for IREFRESH and KYC processes.
Manage back-office cases and inbound/outbound Card Member calls related to KYC process.
Assist Consumer, Small Business, and Corporate Clients with KYC Refresh requirements/ process.
Partner with Compliance, Strategy teams, and Commercial Account Managers to resolve cases and mitigate risk.
Gather and document evidence to support investigations and regulatory requirements.
Prepare and submit Compliance Referrals when required for through review and reporting.
Maintain accurate case records while adhering to regulatory, compliance, and Customer First standards.
Support additional phone and back-office operational activities based on business needs.

Qualifications

Fully bilingual in both French and English is a must.
Strong analytical and investigative skills with the ability to review documentation and identify discrepancies or potential risks.
Knowledge of Know Your Customer (KYC), customer due diligence, and regulatory compliance processes.
Strong attention to detail with a focus on accuracy, completeness, and quality.
Excellent written and verbal communication skills, including confidence handling inbound and outbound Card member interactions.
Strong customer service skills with the ability to maintain Customer First standards.
Ability to manage multiple back-office cases, prioritize workload, and meet productivity and turnaround-time expectations.
Strong documentation and record-management skills with experience maintaining accurate systems of record.
Sound judgment and problem-solving skills when handling complex or sensitive customer cases.
Ability to collaborate effectively with Compliance, Strategy, Account Managers, and other cross-functional partners.
Ability to identify potential compliance concerns and prepare clear, accurate Compliance Referrals when required.
Strong organizational and time-management skills.
Ability to learn new systems, processes, and regulatory requirements quickly and adapt to changing business needs.
The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Apply About employer

More about this job

Responsibilities

The role involves managing back-office cases and inbound/outbound calls related to KYC processes while maintaining accurate systems of record. You will partner with compliance and strategy teams to resolve cases, mitigate risk, and prepare regulatory referrals.

Requirements

Candidates must be fully bilingual in French and English and possess strong analytical and investigative skills. A solid understanding of KYC, customer due diligence, and regulatory compliance standards is required.

Skills

Bilingual
Analytical skills
Investigative skills
Know Your Customer (KYC)
Customer due diligence
Regulatory compliance
Attention to detail
Written communication
Verbal communication
Customer service
Case management
Documentation
Record management
Problem-solving
Time management
Organizational skills

Benefits

Competitive base salaries
Bonus incentives
Retirement support
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability benefits
Flexible working model
Paid parental leave
Wellness centers
Counseling support
Career development

Visa sponsorship

Not detected in the job text

Keywords

KYC
Know Your Customer
Compliance
Regulatory Standards
Case Management
Back-office
Due Diligence
Risk Mitigation
Customer Service
Documentation
Record Management
Analytical
Investigative
Bilingual
French
English
Consumer Banking
Commercial Accounts
Strategy
Reporting

Report this job